AP
Airport Parking Services (APS) - Johannesburg
Claimed Business
AP
Airport Parking Services (APS) - Johannesburg
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.7|6 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About Airport Parking Services (APS) - Johannesburg
Airport Parking Services (APS) - Johannesburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Airport Parking Services (APS) - Johannesburg across 59 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Neeltje N
1 reviews | Active since Jan 2020
13 Mar 2026, 10:07
Taking no responsibility after damaging your car
I have been using APS for many years without any previous issues. However, during my most recent trip to Cape Town, I returned on Tuesday to find approximately 15 small dents on the driver’s side of my vehicle. I noticed the damage immediately and raised it with the driver who returned my car. I was told that I should pay, take photos, and send them to the number used for their communication, after which management would contact me. I sent the photos on Tuesday night and followed up every day. Despite multiple promises that a manager would call me back, I only received a response on Friday from Alfred, the manager. He informed me that it was “impossible” for the damage to have occurred while the vehicle was in their care and referred me to their policy stating that they do not take responsibility for such damage. I now have a significantly damaged car and APS has refused to accept any responsibility. This experience has been extremely disappointing and unprofessional. After years of using their service, I will no longer be returning. I am giving 1 star — and would give zero if that were an option.
Helpful (0)
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Neeltje N
1 reviews | Active since Jan 2020
13 Mar 2026, 10:07
Taking no responsibility after damaging your car
I have been using APS for many years without any previous issues. However, during my most recent trip to Cape Town, I returned on Tuesday to find approximately 15 small dents on the driver’s side of my vehicle. I noticed the damage immediately and raised it with the driver who returned my car. I was told that I should pay, take photos, and send them to the number used for their communication, after which management would contact me. I sent the photos on Tuesday night and followed up every day. Despite multiple promises that a manager would call me back, I only received a response on Friday from Alfred, the manager. He informed me that it was “impossible” for the damage to have occurred while the vehicle was in their care and referred me to their policy stating that they do not take responsibility for such damage. I now have a significantly damaged car and APS has refused to accept any responsibility. This experience has been extremely disappointing and unprofessional. After years of using their service, I will no longer be returning. I am giving 1 star — and would give zero if that were an option.
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Replies (0)J
Jason
1 reviews | Active since Jan 2020
19 Feb 2026, 09:42
NEVER EVER USE THEIR SERVICES- HAIL DAMAGE HAS NOT FIXED AND WAS NEVER COMPENSATED 3months later
Worse service don’t even in your wildest dreams use these peoples services they are not affiliated with the airport or ACSA they are ****mers who damage peoples cars and do not compensate anyone for damages worse yet your car can also be ****** because they move it around parking spots without informing clients. They don’t deserve a star whatsoever I would give them nothing if I could. On 28th of November 2025 to 01 December 2025 I used their services as I was going to Cape Town Upon my return my vehicle had sustained severe hail damage on the roof, sides and bonnet. When I picked up my car they did not communicate this with me instead they chose to be quiet and not say a word with clear signs of them hiding the hail damage as my car was wet all over this later indicated to me that they were intending on hiding the hail damage which they did because I only noticed the following day that my car sustained hail damaged and I was not informed by them. They claimed that they will deal with the matter and fix my car as all cars under their care are insured but they never put a timeline to it as to when my car will be fixed I constantly called them and sent them various emails and they failed to give me a clear time line as to when they will fix my car. They later sent me an email indicating that they are not obliged to fix my vehicle they intending on doing so out of “good will” with their continued dismissive behaviour I had no choice but to fix my car with my own money. I went to the extent of sending them my quotation which they acknowledged but have not made any form of communication on refunding me of the damages sustained on my vehicle and the costs I had to pay. Furthermore I submitted a letter of demand detailing to them the amount that is due to and they still continued to ignore my email. In a nutshell never ever try using their services!!
Helpful (0)
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Jason
1 reviews | Active since Jan 2020
19 Feb 2026, 09:42
NEVER EVER USE THEIR SERVICES- HAIL DAMAGE HAS NOT FIXED AND WAS NEVER COMPENSATED 3months later
Worse service don’t even in your wildest dreams use these peoples services they are not affiliated with the airport or ACSA they are ****mers who damage peoples cars and do not compensate anyone for damages worse yet your car can also be ****** because they move it around parking spots without informing clients. They don’t deserve a star whatsoever I would give them nothing if I could. On 28th of November 2025 to 01 December 2025 I used their services as I was going to Cape Town Upon my return my vehicle had sustained severe hail damage on the roof, sides and bonnet. When I picked up my car they did not communicate this with me instead they chose to be quiet and not say a word with clear signs of them hiding the hail damage as my car was wet all over this later indicated to me that they were intending on hiding the hail damage which they did because I only noticed the following day that my car sustained hail damaged and I was not informed by them. They claimed that they will deal with the matter and fix my car as all cars under their care are insured but they never put a timeline to it as to when my car will be fixed I constantly called them and sent them various emails and they failed to give me a clear time line as to when they will fix my car. They later sent me an email indicating that they are not obliged to fix my vehicle they intending on doing so out of “good will” with their continued dismissive behaviour I had no choice but to fix my car with my own money. I went to the extent of sending them my quotation which they acknowledged but have not made any form of communication on refunding me of the damages sustained on my vehicle and the costs I had to pay. Furthermore I submitted a letter of demand detailing to them the amount that is due to and they still continued to ignore my email. In a nutshell never ever try using their services!!
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Replies (0)TF
Tyran F
1 reviews | Active since Jan 2020
26 Jan 2026, 10:07
Negligence / Carelessness / Not handled with due care
I reported existing stone chips on my bonnet during a previous booking to ensure they were noted. During my latest visit, APS attempted to polish these marks out. Unfortunately, this left the bonnet looking worse than before, with visible damage to the paintwork. I expected my vehicle to be handled with due care and returned in the same condition it was received. This experience showed a lack of care and attention to detail, which is disappointing for a professional parking service
Helpful (0)
|Replies (0)TF
Tyran F
1 reviews | Active since Jan 2020
26 Jan 2026, 10:07
Negligence / Carelessness / Not handled with due care
I reported existing stone chips on my bonnet during a previous booking to ensure they were noted. During my latest visit, APS attempted to polish these marks out. Unfortunately, this left the bonnet looking worse than before, with visible damage to the paintwork. I expected my vehicle to be handled with due care and returned in the same condition it was received. This experience showed a lack of care and attention to detail, which is disappointing for a professional parking service
0
Replies (0)SM
FS
Farai S
1 reviews | Active since Jan 2020
22 Aug 2025, 20:55
They crashed my car
Use this company at your own risk. They crashed my car and only offered to pay my excess. They wouldn't cover the car damage so I had to claim from my insurance which is now affecting me every time I want to get an insurance quote. It gets worse because they didn't just crash my car in the accident but they also crashed 2 other cars that were randomly in the road so those two are also claiming from my insurance. What type of company doesn't have insurance that covers damage to clients vehicles when they are in the business of driving clients cars ?
Helpful (0)
|Replies (0)FS
Farai S
1 reviews | Active since Jan 2020
22 Aug 2025, 20:55
They crashed my car
Use this company at your own risk. They crashed my car and only offered to pay my excess. They wouldn't cover the car damage so I had to claim from my insurance which is now affecting me every time I want to get an insurance quote. It gets worse because they didn't just crash my car in the accident but they also crashed 2 other cars that were randomly in the road so those two are also claiming from my insurance. What type of company doesn't have insurance that covers damage to clients vehicles when they are in the business of driving clients cars ?
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Replies (0)GV
Gielie V
1 reviews | Active since Jan 2020
8 Aug 2025, 07:29
Mr. Parking is better
I am disappointed after using this company for the first time yesterday. My car was not available at the booked pickup time and I had to phone for it to be fetched. The car was wet and therefore stored in an uncovered space. The electronics also indicated that the car was driven very aggressively. I will not be using their services again.
Helpful (0)
|Replies (0)GV
Gielie V
1 reviews | Active since Jan 2020
8 Aug 2025, 07:29
Mr. Parking is better
I am disappointed after using this company for the first time yesterday. My car was not available at the booked pickup time and I had to phone for it to be fetched. The car was wet and therefore stored in an uncovered space. The electronics also indicated that the car was driven very aggressively. I will not be using their services again.
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Replies (0)kM
keabetswe M
1 reviews | Active since Jan 2020
28 Apr 2025, 14:18
APS
I just wanted to take a moment to sincerely thank you for always taking such great care of my car. Your professionalism, attention to detail, and consistent service give me peace of mind every time I leave my vehicle in your hands. I truly appreciate the way you treat my car as if it were your own. Thank you once again for your outstanding service and dedication.
Helpful (0)
|Replies (0)kM
keabetswe M
1 reviews | Active since Jan 2020
28 Apr 2025, 14:18
APS
I just wanted to take a moment to sincerely thank you for always taking such great care of my car. Your professionalism, attention to detail, and consistent service give me peace of mind every time I leave my vehicle in your hands. I truly appreciate the way you treat my car as if it were your own. Thank you once again for your outstanding service and dedication.
0
Replies (0)NT
Nokuthula T
1 reviews | Active since Jan 2020
21 Dec 2024, 12:29
Harassed by airport staff during my time of grief
I am completely shattered by treatment of the staff at the Parking Management Office during my time of grief. I dropped off my husband on 21 December 2024 at Terminal B at 11h30 for an emergency flight at 12h00 after receiving the news of his father's sudden death at 11pm the previous night. After rushing to get an emergency flight for him for the morning, due to the burial being scheduled for Sunday for cultural reasons, I dropped off my husband at approximately 11h30am for his flight that departs at 12pm. My husband and I were in such a state that he forgot some of his documents at dropoff at Terminal B. When I realized this I explained to the parking officers the state of grief we were in and that I was the only person who could get the docs to him. I ran after him in the fear of him missing his flight and not being able to bury his father. The parking staff dismissed me and told me they were going to clamp my car. I understand procedure but how do you support a person in this state of grief. My brother had to drive in to assist me as I had broken down in tears at the Parking Management Office after the lady at the front desk dismissed me at told me and made me wait for her manager. My brother intervened due to the state I was in as I was in tears. We waited for the manager from 12h00pm to 15h00 without him addressing our situation. I couldn't provide comfort for my husband during this time as I felt harassed by the staff during my time of grief. How does management deal with the human element of people's grief in such situations when they do not even address these situations with their staff
Helpful (0)
|Replies (0)NT
Nokuthula T
1 reviews | Active since Jan 2020
21 Dec 2024, 12:29
Harassed by airport staff during my time of grief
I am completely shattered by treatment of the staff at the Parking Management Office during my time of grief. I dropped off my husband on 21 December 2024 at Terminal B at 11h30 for an emergency flight at 12h00 after receiving the news of his father's sudden death at 11pm the previous night. After rushing to get an emergency flight for him for the morning, due to the burial being scheduled for Sunday for cultural reasons, I dropped off my husband at approximately 11h30am for his flight that departs at 12pm. My husband and I were in such a state that he forgot some of his documents at dropoff at Terminal B. When I realized this I explained to the parking officers the state of grief we were in and that I was the only person who could get the docs to him. I ran after him in the fear of him missing his flight and not being able to bury his father. The parking staff dismissed me and told me they were going to clamp my car. I understand procedure but how do you support a person in this state of grief. My brother had to drive in to assist me as I had broken down in tears at the Parking Management Office after the lady at the front desk dismissed me at told me and made me wait for her manager. My brother intervened due to the state I was in as I was in tears. We waited for the manager from 12h00pm to 15h00 without him addressing our situation. I couldn't provide comfort for my husband during this time as I felt harassed by the staff during my time of grief. How does management deal with the human element of people's grief in such situations when they do not even address these situations with their staff
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Replies (0)