Neeltje N

Taking no responsibility after damaging your car

I have been using APS for many years without any previous issues. However, during my most recent trip to Cape Town, I returned on Tuesday to find approximately 15 small dents on the driver’s side of my vehicle. I noticed the damage immediately and raised it with the driver who returned my car. I was told that I should pay, take photos, and send them to the number used for their communication, after which management would contact me. I sent the photos on Tuesday night and followed up every day. Despite multiple promises that a manager would call me back, I only received a response on Friday from Alfred, the manager. He informed me that it was “impossible” for the damage to have occurred while the vehicle was in their care and referred me to their policy stating that they do not take responsibility for such damage. I now have a significantly damaged car and APS has refused to accept any responsibility. This experience has been extremely disappointing and unprofessional. After years of using their service, I will no longer be returning. I am giving 1 star — and would give zero if that were an option.