Terrible service from Rentals.com i will never use them again BIG ****

Rentals.com my worst experience

My name is Tsholofelo Catherine Mpete from South Africa. I made an online booking from rentals.com. Paid R2075.00 with my Visa card and was confirmed with an email. Ref 717772117, same day booking collection time was 16:00 pm.

I arrived at 15:40 at my location on the 26th November, pick up point 138, Rivonia Road, Sandown, Santon, South Africa, 2196. Wasted a trip - NO CAR!!!

As soon as an agent tried to assist me, they notified me that they cannot confirm my booking due to my debit card not being accepted. I understood this and asked the agent for advice. He suggested that I call 0214277934 to speak to rentals.com as they have my booking moved to another company which can accept my card. My issue was dealing with the lady on the call from your services. She was so rude and did not explain patiently as I was panicking to make my destination on time. She asked to verify or confirm that I was at the pick-up point. Took the guys name (the agent) then she advised that she will need to make another booking for me i will have to pay for it then the other one will be refunded. I agreed, then the story changed when she was advising me about a two days refund. I said i need a car, then she says well i cant find a company willing to assist you with a debit card. The agent was nice enough to give a list of companies who are willing to assist. She declined and insisted she was going to cancel and wanted my confirmation. I refused and hung up the phone this was around 17:40pm two hours later i am still desperate.

So the agent advised me to go to OR Tambo where the lady was meant to book for me, i paid another R150 to reach the place. Then paid R8396 at Europa car which she confirmed that they don't accept debit cards. This service was terrible. I have never been so humiliated to tell my boss that I arrived at my booking only at 23:00pm. Also paid R300 to the guest house for arriving late. It was risky and overwhelming.

now the i am told my refund will only be r 830.31 WHEN I PAID A BOOKING R2075,78

Thank you. Tsholofelo Catherine Mpete