Follow-up: Serious ongoing concerns about AIV Property Specialists’ compliance as managing agent

I am posting this follow-up to my previous review and in response to the recent reviews from Mike C, Kammy G, Yolanda K, and others who have raised similar issues with AIV Property Specialists. As a homeowner in a scheme where AIV has been acting as managing agent, I formally lodged a complaint with the Property Practitioners Regulatory Authority (PPRA) under reference G2167926I. The adjudication hearing took place on 27 January 2026 and the written order was issued on 9 February 2026. Without pre-empting any appeal or further process, the adjudication order contains a guilty finding against AIV for contravening regulation 26(2) of the Property Practitioners Regulations (failure to hold the correct category of Fidelity Fund Certificate for managing-agent activities). A fine was imposed.

Section 56 of the Property Practitioners Act 22 of 2019 is clear: a practitioner who performs services without the required FFC is not entitled to any remuneration for those services. This has potentially serious implications for any scheme where AIV has acted as managing agent during the period of non-compliance.

To any current or past client of AIV (homeowners, trustees, or scheme executives):

Request from AIV, in writing, a copy of the FFC held by the exact legal entity that has been managing your scheme (including the certificate number, issue date, expiry date, and category of services authorised). Independently verify the certificate’s validity and scope directly with the PPRA. If there is any doubt about the correct FFC having been in place, consider obtaining independent legal advice on your options, including possible claims for repayment of fees under section 56 of the Act.

This is not legal advice — I am simply sharing what I have learned through my own complaint process and what the Act itself states. Each owner or scheme should make their own enquiries and seek professional guidance. If you are affected and would like to exchange non-privileged information about your experience or the PPRA process (without giving or receiving legal advice), you are welcome to contact me privately at ( nadim dot ally at gmail dot com. I will update this review if there are any material public developments in the PPRA matter. Thank you to everyone who has shared their experiences — greater transparency benefits all homeowners.