AP
Aiv Property Specialists
Claimed Business
AP
Aiv Property Specialists
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Aiv Property Specialists
Aiv Property Specialists has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Aiv Property Specialists across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNA
Nadim A
1 reviews | Active since Jan 2020
11 Feb 2026, 12:07
Follow-up: Serious ongoing concerns about AIV Property Specialists’ compliance as managing agent
I am posting this follow-up to my previous review and in response to the recent reviews from Mike C, Kammy G, Yolanda K, and others who have raised similar issues with AIV Property Specialists. As a homeowner in a scheme where AIV has been acting as managing agent, I formally lodged a complaint with the Property Practitioners Regulatory Authority (PPRA) under reference G2167926I. The adjudication hearing took place on 27 January 2026 and the written order was issued on 9 February 2026. Without pre-empting any appeal or further process, the adjudication order contains a guilty finding against AIV for contravening regulation 26(2) of the Property Practitioners Regulations (failure to hold the correct category of Fidelity Fund Certificate for managing-agent activities). A fine was imposed. Section 56 of the Property Practitioners Act 22 of 2019 is clear: a practitioner who performs services without the required FFC is not entitled to any remuneration for those services. This has potentially serious implications for any scheme where AIV has acted as managing agent during the period of non-compliance. To any current or past client of AIV (homeowners, trustees, or scheme executives): Request from AIV, in writing, a copy of the FFC held by the exact legal entity that has been managing your scheme (including the certificate number, issue date, expiry date, and category of services authorised). Independently verify the certificate’s validity and scope directly with the PPRA. If there is any doubt about the correct FFC having been in place, consider obtaining independent legal advice on your options, including possible claims for repayment of fees under section 56 of the Act. This is not legal advice — I am simply sharing what I have learned through my own complaint process and what the Act itself states. Each owner or scheme should make their own enquiries and seek professional guidance. If you are affected and would like to exchange non-privileged information about your experience or the PPRA process (without giving or receiving legal advice), you are welcome to contact me privately at ( nadim dot ally at gmail dot com. I will update this review if there are any material public developments in the PPRA matter. Thank you to everyone who has shared their experiences — greater transparency benefits all homeowners.
Helpful (0)
|Replies (0)NA
Nadim A
1 reviews | Active since Jan 2020
11 Feb 2026, 12:07
Follow-up: Serious ongoing concerns about AIV Property Specialists’ compliance as managing agent
I am posting this follow-up to my previous review and in response to the recent reviews from Mike C, Kammy G, Yolanda K, and others who have raised similar issues with AIV Property Specialists. As a homeowner in a scheme where AIV has been acting as managing agent, I formally lodged a complaint with the Property Practitioners Regulatory Authority (PPRA) under reference G2167926I. The adjudication hearing took place on 27 January 2026 and the written order was issued on 9 February 2026. Without pre-empting any appeal or further process, the adjudication order contains a guilty finding against AIV for contravening regulation 26(2) of the Property Practitioners Regulations (failure to hold the correct category of Fidelity Fund Certificate for managing-agent activities). A fine was imposed. Section 56 of the Property Practitioners Act 22 of 2019 is clear: a practitioner who performs services without the required FFC is not entitled to any remuneration for those services. This has potentially serious implications for any scheme where AIV has acted as managing agent during the period of non-compliance. To any current or past client of AIV (homeowners, trustees, or scheme executives): Request from AIV, in writing, a copy of the FFC held by the exact legal entity that has been managing your scheme (including the certificate number, issue date, expiry date, and category of services authorised). Independently verify the certificate’s validity and scope directly with the PPRA. If there is any doubt about the correct FFC having been in place, consider obtaining independent legal advice on your options, including possible claims for repayment of fees under section 56 of the Act. This is not legal advice — I am simply sharing what I have learned through my own complaint process and what the Act itself states. Each owner or scheme should make their own enquiries and seek professional guidance. If you are affected and would like to exchange non-privileged information about your experience or the PPRA process (without giving or receiving legal advice), you are welcome to contact me privately at ( nadim dot ally at gmail dot com. I will update this review if there are any material public developments in the PPRA matter. Thank you to everyone who has shared their experiences — greater transparency benefits all homeowners.
0
Replies (0)JJ
Jarryd J
1 reviews | Active since Jan 2020
30 Jan 2026, 11:00
Highly unprofessional, unaccountable and arrogant customer service!!
Highly unprofessional, unaccountable and arrogant customer service!! Please think twice before letting them into your complex or estate finances and overall management! AIV properties have been the managing agent of our estate in JHB for short tenure, but in that short time that have caused havoc with my properties levy invoices and statements. Firstly when taking over the management of the estate, they had INCORRECTLY and erroneously captured my email address into their data-base from which invoices and statements are sent. As a follow on from this issue, we had not been receiving our invoices and statements, which prompted the "bright minds at AIV properties" to send us legal notices for unpaid levies to the same incorrect email address (which we of course did not receive). The first that we became aware of the issue and outstanding amounts was via a physical visit of a representative of the lawyers that represent AIV properties, who issued us with a final written warning and summons in writing. This prompted my wife and I to take swift action to settle any outstanding amounts, however AIV maintained that we were liable for R7000+ of legal notices and warnings which we never received. When trying to contact AIV properties to explain the situation, their representatives incorrectly took the stance that it is the homeowners responsibility to inform the managing agent of changed or updated contact details, to which we responded that we were not aware that AIV had captured our contact details incorrectly from the previous managing agents. We were never engaged to verify or validate any contact details during the transition or handover. Also according to the Consumer Protection Act (CPA) and specifically the law re. POPIA (Protection of Personal Information Act), Information Quality is the responsibility of the Responsible Party processing the personal information (in this case AIV properties), though this is a concept that AIV properties are happy to "pass the buck" on. We are in the process of lodging a formal complaint with the ombudsman as there is still a host of outstanding fees on our levy account carried forward by the new managing agent. Also due to the breach of our personal information leaked to the incorrect email address (which is coincidentally a valid email address for some other individual), we are lodging a complaint with the Information Regulator of SA who enforces the POPIA law. I am sharing this in the hope that it assists others looking to appoint a new managing agent for their complex/estate in avoiding this situation by keeping unaccountable parties who are reckless with the management of personal information and customer levy invoices/statements, such as AIV property "specialists".
Helpful (0)
|Replies (0)JJ
Jarryd J
1 reviews | Active since Jan 2020
30 Jan 2026, 11:00
Highly unprofessional, unaccountable and arrogant customer service!!
Highly unprofessional, unaccountable and arrogant customer service!! Please think twice before letting them into your complex or estate finances and overall management! AIV properties have been the managing agent of our estate in JHB for short tenure, but in that short time that have caused havoc with my properties levy invoices and statements. Firstly when taking over the management of the estate, they had INCORRECTLY and erroneously captured my email address into their data-base from which invoices and statements are sent. As a follow on from this issue, we had not been receiving our invoices and statements, which prompted the "bright minds at AIV properties" to send us legal notices for unpaid levies to the same incorrect email address (which we of course did not receive). The first that we became aware of the issue and outstanding amounts was via a physical visit of a representative of the lawyers that represent AIV properties, who issued us with a final written warning and summons in writing. This prompted my wife and I to take swift action to settle any outstanding amounts, however AIV maintained that we were liable for R7000+ of legal notices and warnings which we never received. When trying to contact AIV properties to explain the situation, their representatives incorrectly took the stance that it is the homeowners responsibility to inform the managing agent of changed or updated contact details, to which we responded that we were not aware that AIV had captured our contact details incorrectly from the previous managing agents. We were never engaged to verify or validate any contact details during the transition or handover. Also according to the Consumer Protection Act (CPA) and specifically the law re. POPIA (Protection of Personal Information Act), Information Quality is the responsibility of the Responsible Party processing the personal information (in this case AIV properties), though this is a concept that AIV properties are happy to "pass the buck" on. We are in the process of lodging a formal complaint with the ombudsman as there is still a host of outstanding fees on our levy account carried forward by the new managing agent. Also due to the breach of our personal information leaked to the incorrect email address (which is coincidentally a valid email address for some other individual), we are lodging a complaint with the Information Regulator of SA who enforces the POPIA law. I am sharing this in the hope that it assists others looking to appoint a new managing agent for their complex/estate in avoiding this situation by keeping unaccountable parties who are reckless with the management of personal information and customer levy invoices/statements, such as AIV property "specialists".
0
Replies (0)NA
Nadim A
1 reviews | Active since Jan 2020
6 Dec 2025, 14:13
Serious concerns about AIV’s compliance & management of HOAs
I’m writing as a homeowner in a scheme managed by AIV Property Specialists. I’ve read the reviews here from Mike C, Kammy G and Yolanda K, and unfortunately my experience raises even more serious concerns. In my case, AIV has been acting as the managing agent for our Homeowners’ Association. When I asked for proof that they were properly registered with the Property Practitioners Regulatory Authority (PPRA), I discovered that there are serious questions about whether the legal entity actually managing our scheme holds the correct Fidelity Fund Certificate (FFC) required for managing agents. I have formally lodged a complaint with the PPRA and the matter is currently before an adjudicator. I therefore cannot state the outcome yet, but I can say the following based on my own experience and understanding of the Property Practitioners Act: A “property practitioner” (including a managing agent) is supposed to hold a valid FFC in the name of the entity actually performing the services. Where a practitioner renders services without the correct FFC, the Act says they are not entitled to keep commission or fees for that period, and affected consumers may be able to seek repayment through the proper channels. For people like Mike, Kammy and Yolanda – and any other HOAs or owners dealing with AIV – I would strongly suggest that you: Ask AIV in writing for a copy of the FFC in the exact name of the entity that manages your scheme; and Contact the PPRA directly to confirm whether that certificate is valid for the relevant period and category; and Take independent legal advice on whether you may be able to reclaim management fees or other charges if it turns out that AIV did not have the correct FFC while acting as managing agent. This review reflects my personal experience and my understanding of the law. Anyone affected should verify the FFC status for themselves with the PPRA and, if necessary, consider pursuing their rights through the PPRA or the courts. If you are an owner in a scheme managed by AIV and would like to be updated on the outcome of the PPRA adjudication or share your experience, you are welcome to email me at nve.ffc@gmail.com . Please note I am not a lawyer and cannot give legal advice, but I’m happy to share information about my own case.
Helpful (0)
|Replies (0)NA
Nadim A
1 reviews | Active since Jan 2020
6 Dec 2025, 14:13
Serious concerns about AIV’s compliance & management of HOAs
I’m writing as a homeowner in a scheme managed by AIV Property Specialists. I’ve read the reviews here from Mike C, Kammy G and Yolanda K, and unfortunately my experience raises even more serious concerns. In my case, AIV has been acting as the managing agent for our Homeowners’ Association. When I asked for proof that they were properly registered with the Property Practitioners Regulatory Authority (PPRA), I discovered that there are serious questions about whether the legal entity actually managing our scheme holds the correct Fidelity Fund Certificate (FFC) required for managing agents. I have formally lodged a complaint with the PPRA and the matter is currently before an adjudicator. I therefore cannot state the outcome yet, but I can say the following based on my own experience and understanding of the Property Practitioners Act: A “property practitioner” (including a managing agent) is supposed to hold a valid FFC in the name of the entity actually performing the services. Where a practitioner renders services without the correct FFC, the Act says they are not entitled to keep commission or fees for that period, and affected consumers may be able to seek repayment through the proper channels. For people like Mike, Kammy and Yolanda – and any other HOAs or owners dealing with AIV – I would strongly suggest that you: Ask AIV in writing for a copy of the FFC in the exact name of the entity that manages your scheme; and Contact the PPRA directly to confirm whether that certificate is valid for the relevant period and category; and Take independent legal advice on whether you may be able to reclaim management fees or other charges if it turns out that AIV did not have the correct FFC while acting as managing agent. This review reflects my personal experience and my understanding of the law. Anyone affected should verify the FFC status for themselves with the PPRA and, if necessary, consider pursuing their rights through the PPRA or the courts. If you are an owner in a scheme managed by AIV and would like to be updated on the outcome of the PPRA adjudication or share your experience, you are welcome to email me at nve.ffc@gmail.com . Please note I am not a lawyer and cannot give legal advice, but I’m happy to share information about my own case.
0
Replies (0)MC
Mike C
1 reviews | Active since Jan 2020
19 Nov 2025, 12:37
AIV Property Specialists – Completely Unprofessional & Zero Accountability
I am posting this because I am genuinely shocked at how badly this company operates. AIV Property Specialists placed a judgment against my name in November 2021 — before the sale of my property. When the house was sold, the levies (±R21,000 at the time) were paid directly from the proceeds as part of the mandatory clearance process. A sale cannot proceed without the levies being settled, so the fact that they are still holding a judgment against me is completely unacceptable. Since last week I have been trying to resolve this with them, and all I get is: No replies to emails No returned phone calls “The person is not available” every single time I call Excuses Blame being shifted to other companies Zero responsibility taken They are refusing to assist, refusing to remove the judgment, and refusing to provide any documentation. Their internal systems are clearly a mess, and the level of disorganization is shocking. This is unfair and ********, and I will escalate this matter further through the necessary channels if needed. Avoid this company if you can — they cause more problems than solutions.
Helpful (0)
|Replies (0)MC
Mike C
1 reviews | Active since Jan 2020
19 Nov 2025, 12:37
AIV Property Specialists – Completely Unprofessional & Zero Accountability
I am posting this because I am genuinely shocked at how badly this company operates. AIV Property Specialists placed a judgment against my name in November 2021 — before the sale of my property. When the house was sold, the levies (±R21,000 at the time) were paid directly from the proceeds as part of the mandatory clearance process. A sale cannot proceed without the levies being settled, so the fact that they are still holding a judgment against me is completely unacceptable. Since last week I have been trying to resolve this with them, and all I get is: No replies to emails No returned phone calls “The person is not available” every single time I call Excuses Blame being shifted to other companies Zero responsibility taken They are refusing to assist, refusing to remove the judgment, and refusing to provide any documentation. Their internal systems are clearly a mess, and the level of disorganization is shocking. This is unfair and ********, and I will escalate this matter further through the necessary channels if needed. Avoid this company if you can — they cause more problems than solutions.
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Replies (0)NA
Nadim A
1 reviews | Active since Jan 2020
28 Apr 2025, 11:47
Non Compliance with the Property Practioners Act
AIV Property Specialists are not registered with the PPRA to be managing agents. they cannot legally collect Levies. This has caused serious financial risk to the HOA.
Helpful (0)
|Replies (0)KG
Kammy G
1 reviews | Active since Jan 2020
8 Mar 2025, 09:07
Horrible Property Services
Absolutely pathetic and poor services. They manage our complex and all the monies we paid towards electricity seemed to be mismanaged and now we sit in debt with the COJ and the COJ cut the water for over a week as they didn't have keys to switch of electricity box. Now AIV pays this debt from the reserve fund which should only be used for maintenance of the complex. *********** property management company!
Helpful (0)
|Replies (0)KG
Kammy G
1 reviews | Active since Jan 2020
8 Mar 2025, 09:07
Horrible Property Services
Absolutely pathetic and poor services. They manage our complex and all the monies we paid towards electricity seemed to be mismanaged and now we sit in debt with the COJ and the COJ cut the water for over a week as they didn't have keys to switch of electricity box. Now AIV pays this debt from the reserve fund which should only be used for maintenance of the complex. *********** property management company!
0
Replies (0)YK
Yolanda K
1 reviews | Active since Jan 2020
29 Jan 2025, 07:49
INCOMPETEND PERSONNEL
ABSOLUTELY PATHETIC SERVICE I HAVE NOW WAITED 60 DAYS FOR MY REFUND - NO ONE ANSWERS EMAILS - NO ONE IS EVER AVAILABLE TELEPHONICALLY. MY PAPERWORK WAS SUBMITTED IN TIME - AND YET NO ONE GETS BACK TO YOU!!!!
Helpful (0)
|Replies (0)YK
Yolanda K
1 reviews | Active since Jan 2020
29 Jan 2025, 07:49
INCOMPETEND PERSONNEL
ABSOLUTELY PATHETIC SERVICE I HAVE NOW WAITED 60 DAYS FOR MY REFUND - NO ONE ANSWERS EMAILS - NO ONE IS EVER AVAILABLE TELEPHONICALLY. MY PAPERWORK WAS SUBMITTED IN TIME - AND YET NO ONE GETS BACK TO YOU!!!!
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Replies (0)TM
Thobile M
1 reviews | Active since Jan 2020
6 Dec 2024, 07:45
Stressful and Disappointing Experience with AIV Property Specialists
If you value peace of mind, avoid properties managed by AIV Property Specialists at all costs. Dealing with them has been an incredibly frustrating experience. Their communication is consistently poor, and they show no empathy or passion for their work. It feels like they have no genuine interest in resolving issues or supporting their clients. One individual, in particular, Veronica, stands out for all the wrong reasons. Her approach reflects the worst of what the company has to offer: unhelpfulness and a lack of professionalism. Save yourself the stress and look elsewhere for property management services.
Helpful (0)
|Replies (0)TM
Thobile M
1 reviews | Active since Jan 2020
6 Dec 2024, 07:45
Stressful and Disappointing Experience with AIV Property Specialists
If you value peace of mind, avoid properties managed by AIV Property Specialists at all costs. Dealing with them has been an incredibly frustrating experience. Their communication is consistently poor, and they show no empathy or passion for their work. It feels like they have no genuine interest in resolving issues or supporting their clients. One individual, in particular, Veronica, stands out for all the wrong reasons. Her approach reflects the worst of what the company has to offer: unhelpfulness and a lack of professionalism. Save yourself the stress and look elsewhere for property management services.
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Replies (0)