JJ
Jarryd J
Active since Mar 2013
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Great Service! Prompt, efficient and easy to use portal.
I have been using Fines SA for the past 4-5 years (if not longer), and it has always been a quick and easy to use and navigate service portal for users. Recently a fine that I had paid via Fines SA was still registering as outstanding on a 3rd party site, threatening to block renewals of my vehicle and drivers licenses. I raised the query with Fines SA and my query was promptly dealt with and resolved, and my fine cleared from the 3rd party site. Great service! I'll be sure to continue using Fines SA and would highly recommend them for anyone looking for a quick and convenient way to pay your traffic fines and infringements.
0 replies
3 months ago
Highly unprofessional, unaccountable and arrogant customer service!!
Highly unprofessional, unaccountable and arrogant customer service!! Please think twice before letting them into your complex or estate finances and overall management! AIV properties have been the managing agent of our estate in JHB for short tenure, but in that short time that have caused havoc with my properties levy invoices and statements. Firstly when taking over the management of the estate, they had INCORRECTLY and erroneously captured my email address into their data-base from which invoices and statements are sent. As a follow on from this issue, we had not been receiving our invoices and statements, which prompted the "bright minds at AIV properties" to send us legal notices for unpaid levies to the same incorrect email address (which we of course did not receive). The first that we became aware of the issue and outstanding amounts was via a physical visit of a representative of the lawyers that represent AIV properties, who issued us with a final written warning and summons in writing. This prompted my wife and I to take swift action to settle any outstanding amounts, however AIV maintained that we were liable for R7000+ of legal notices and warnings which we never received. When trying to contact AIV properties to explain the situation, their representatives incorrectly took the stance that it is the homeowners responsibility to inform the managing agent of changed or updated contact details, to which we responded that we were not aware that AIV had captured our contact details incorrectly from the previous managing agents. We were never engaged to verify or validate any contact details during the transition or handover. Also according to the Consumer Protection Act (CPA) and specifically the law re. POPIA (Protection of Personal Information Act), Information Quality is the responsibility of the Responsible Party processing the personal information (in this case AIV properties), though this is a concept that AIV properties are happy to "pass the buck" on. We are in the process of lodging a formal complaint with the ombudsman as there is still a host of outstanding fees on our levy account carried forward by the new managing agent. Also due to the breach of our personal information leaked to the incorrect email address (which is coincidentally a valid email address for some other individual), we are lodging a complaint with the Information Regulator of SA who enforces the POPIA law. I am sharing this in the hope that it assists others looking to appoint a new managing agent for their complex/estate in avoiding this situation by keeping unaccountable parties who are reckless with the management of personal information and customer levy invoices/statements, such as AIV property "specialists".
0 replies
27 months ago
Future was exceptionally helpful with assisting me to find the right mattress and even helped arrange for me to try mattresses stocked in the warehouse within minutes
Future was exceptionally helpful with assisting me to find the right mattress and even helped arrange for me to try mattresses stocked in the warehouse within minutes. I'm very happy and cannot wait for my new mattress
58 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
1 (33.333333333333336%)