Bad customer service

Worst customer service you v can get. Booked through their online Rentalcars.com and both of these companies were unwilling to help and just blamed the other for not helping to make a payment through my fiance credit card,because it she showed me to be the driver,even when we were asking then to add her as a driver aswell ,none of the two were willing to help and just blame the other one . We had to book a Uber at the end and was penalized with a 70% cancelling fee on our payment already made to hire the vehicle on booking.