AC
Alamo Car Rental
Unclaimed Business
AC
AI Review Summary
Based on recent customer reviews, Alamo Car Rental faces significant criticism around billing disputes, unauthorized credit card deductions, and poor post-rental communication. Multiple customers report unexplained charges, overcharging, and unanswered emails and complaints. Vehicle quality concerns also arise, including worn brake pads and broken glass left in a vehicle. Staff friendliness at pickup is occasionally praised, but the experience deteriorates sharply at return and during dispute resolution. A small number of positive reviews highlight pleasant staff and smooth rental experiences, particularly at specific branches.
Performance(last 12 months):
#44Ranked In Automotive
-60 NPSUnlikely
Ranking
#44
in Automotive
NPS Score
-60
Recommended: Unlikely
Review Distribution
2|9 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Alamo Car Rental
Based on recent customer reviews, Alamo Car Rental faces significant criticism around billing disputes, unauthorized credit card deductions, and poor post-rental communication. Multiple customers report unexplained charges, overcharging, and unanswered emails and complaints. Vehicle quality concerns also arise, including worn brake pads and broken glass left in a vehicle. Staff friendliness at pickup is occasionally praised, but the experience deteriorates sharply at return and during dispute resolution. A small number of positive reviews highlight pleasant staff and smooth rental experiences, particularly at specific branches.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ntombifuthi M
1 reviews | Active since Jan 2020
17 Dec 2025, 05:42
Great service
Been renting cars with Woodford hatfield for quite a while now, and they are the best, from kind staff offering great service to road worthy vehicles.
Helpful (0)
|Replies (0)NM
Ntombifuthi M
1 reviews | Active since Jan 2020
17 Dec 2025, 05:42
Great service
Been renting cars with Woodford hatfield for quite a while now, and they are the best, from kind staff offering great service to road worthy vehicles.
0
Replies (0)PH
Peter H
1 reviews | Active since Jan 2020
8 Oct 2025, 19:45
Durban Airport Alamo Top Class
Really smooth five-week car hire in Durban. We got a large car, which was excellent, and had no issues leaving it back or on subsequent billing. The guys on the ground were super pleasant and helpful too. No complaints.
Helpful (0)
|Replies (0)PH
Peter H
1 reviews | Active since Jan 2020
8 Oct 2025, 19:45
Durban Airport Alamo Top Class
Really smooth five-week car hire in Durban. We got a large car, which was excellent, and had no issues leaving it back or on subsequent billing. The guys on the ground were super pleasant and helpful too. No complaints.
0
Replies (0)DS
David S
1 reviews | Active since Jan 2020
6 Oct 2025, 17:33
Bad customer service
Worst customer service you v can get. Booked through their online Rentalcars.com and both of these companies were unwilling to help and just blamed the other for not helping to make a payment through my fiance credit card,because it she showed me to be the driver,even when we were asking then to add her as a driver aswell ,none of the two were willing to help and just blame the other one . We had to book a Uber at the end and was penalized with a 70% cancelling fee on our payment already made to hire the vehicle on booking.
Helpful (0)
|Replies (0)DS
David S
1 reviews | Active since Jan 2020
6 Oct 2025, 17:33
Bad customer service
Worst customer service you v can get. Booked through their online Rentalcars.com and both of these companies were unwilling to help and just blamed the other for not helping to make a payment through my fiance credit card,because it she showed me to be the driver,even when we were asking then to add her as a driver aswell ,none of the two were willing to help and just blame the other one . We had to book a Uber at the end and was penalized with a 70% cancelling fee on our payment already made to hire the vehicle on booking.
0
Replies (0)CS
Chelsea S
1 reviews | Active since Jan 2020
27 Sept 2025, 12:03
Deducting fees without consent
I was sent a fine from Alamo, that included the fine amount as well as a “redirection fee” of R287.50. I had paid the fine prior to receiving this invoice from Alamo, as I was in the position of the original fine. I sent the proof of payment as well as the original fine, to which I received a response “thank you, noted”. A couple of days later, Alamo deducted the amount from my credit card, without authorisation. I emailed the individual who had said “thank you, noted”, who never bothered to reply. I then lodged a complaint on Alamo’s website, three weeks ago, and never received a response or any correspondence from Alamo. Disgusting service. Will never hire from them again.
Helpful (0)
|Replies (0)CS
Chelsea S
1 reviews | Active since Jan 2020
27 Sept 2025, 12:03
Deducting fees without consent
I was sent a fine from Alamo, that included the fine amount as well as a “redirection fee” of R287.50. I had paid the fine prior to receiving this invoice from Alamo, as I was in the position of the original fine. I sent the proof of payment as well as the original fine, to which I received a response “thank you, noted”. A couple of days later, Alamo deducted the amount from my credit card, without authorisation. I emailed the individual who had said “thank you, noted”, who never bothered to reply. I then lodged a complaint on Alamo’s website, three weeks ago, and never received a response or any correspondence from Alamo. Disgusting service. Will never hire from them again.
0
Replies (0)RR
Ranjith R
1 reviews | Active since Jan 2020
23 Aug 2025, 08:35
Worse experience
I'm extremely disappointed with my recent experience with Alamo Car Rental. Despite returning the vehicle in good condition, they've deducted an additional R1300 without justification. The contrast in service was stark - the staff were friendly when I rented the car, but unhelpful when I returned it.
Helpful (0)
|Replies (0)RR
Ranjith R
1 reviews | Active since Jan 2020
23 Aug 2025, 08:35
Worse experience
I'm extremely disappointed with my recent experience with Alamo Car Rental. Despite returning the vehicle in good condition, they've deducted an additional R1300 without justification. The contrast in service was stark - the staff were friendly when I rented the car, but unhelpful when I returned it.
0
Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
10 Jul 2025, 06:59
Woodford and Alamo not helping
I booked a car and picked up from Lanseria on the 15th and returned the car 1 day later. Upon returning the vehicle, the guy said I am still early for the return. I was billed for a day extra despite this. When I received my invoice on the 17th June, I called in to get this fixed and it was not. I have now made numerous calls to both fix this and to get my holding deposit returned and this has been met with pathetic customer service.
Helpful (0)
|Replies (0)LM
Lebohang M
1 reviews | Active since Jan 2020
10 Jul 2025, 06:59
Woodford and Alamo not helping
I booked a car and picked up from Lanseria on the 15th and returned the car 1 day later. Upon returning the vehicle, the guy said I am still early for the return. I was billed for a day extra despite this. When I received my invoice on the 17th June, I called in to get this fixed and it was not. I have now made numerous calls to both fix this and to get my holding deposit returned and this has been met with pathetic customer service.
0
Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
19 Jun 2025, 20:42
Poor service
I’m extremely dissatisfied with the service I received from Alamo. On June 14th, I rented a car from them in Johannesburg and drove to Mpumalanga. When I collected the vehicle, it was making a strange noise, but I assumed it would be fine. However, the noise worsened during the trip, and my uncle discovered that the brake pads were worn out. I contacted Alamo, and one of their representatives initially told me to drive the car back to Johannesburg. I expressed my concern about safety, and they later sent a representative with a replacement car. When swapping vehicles, I asked about the fuel arrangement since I always fill up the tank to avoid extra charges. The representative inspected both cars and said the fuel levels were similar, so I can filled up the replacement car to avoid extra charges.However, when i received the invoice, i was shocked to see a charge of R900 for petrol. I've emailed and called Alamo multiple times, asking about the charge, but it's been a week, and I haven't heard back. It's unacceptable that they provided a car with safety issues and now they're charging me for something that doesn't seem right.
Helpful (0)
|Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
19 Jun 2025, 20:42
Poor service
I’m extremely dissatisfied with the service I received from Alamo. On June 14th, I rented a car from them in Johannesburg and drove to Mpumalanga. When I collected the vehicle, it was making a strange noise, but I assumed it would be fine. However, the noise worsened during the trip, and my uncle discovered that the brake pads were worn out. I contacted Alamo, and one of their representatives initially told me to drive the car back to Johannesburg. I expressed my concern about safety, and they later sent a representative with a replacement car. When swapping vehicles, I asked about the fuel arrangement since I always fill up the tank to avoid extra charges. The representative inspected both cars and said the fuel levels were similar, so I can filled up the replacement car to avoid extra charges.However, when i received the invoice, i was shocked to see a charge of R900 for petrol. I've emailed and called Alamo multiple times, asking about the charge, but it's been a week, and I haven't heard back. It's unacceptable that they provided a car with safety issues and now they're charging me for something that doesn't seem right.
0
Replies (0)rF
ronelle F
1 reviews | Active since Jan 2020
11 Jun 2025, 09:34
BAD CLIENT SERVICE - ALAMO CAR RENTAL
No reply to email sent 9 May 2025 regarding an invoice query. Amount quoted upon renting the car and the amount deducted - TRIPLE the price. Now nobody responds to an email enquiry to explain way or whether it was a mistake from their side.
Helpful (0)
|Replies (0)rF
ronelle F
1 reviews | Active since Jan 2020
11 Jun 2025, 09:34
BAD CLIENT SERVICE - ALAMO CAR RENTAL
No reply to email sent 9 May 2025 regarding an invoice query. Amount quoted upon renting the car and the amount deducted - TRIPLE the price. Now nobody responds to an email enquiry to explain way or whether it was a mistake from their side.
0
Replies (0)