Active since Mar 2018
Really smooth five-week car hire in Durban. We got a large car, which was excellent, and had no issues leaving it back or on subsequent billing. The guys on the ground were super pleasant and helpful too. No complaints.
Now Lawrence goes under a new business named Pool Sparkle Specialists Ballito and still botches his work. See our review there for a new pool that failed after 11 months.
Do not touch these guys. They installed a pool for us, and it failed after 11 months! He did not stand over his warranty, and we have had the entire structure demolished and replaced at our cost. The owner claimed that it was the first time in 30 years that his pools have failed yet we found scathing reviews for his previous pool company on this site too.
A big outdoor bin arrived with its handles broken weeks ago. Have been waiting or a collection and refund. Neither is happening. The amount of trouble we have had with the entire order and late deliveries is unbelievable. Makro is to be avoided to save your sanity.
I wish I'd checked the reviews here first. When we picked up the car in Durban Airport, they told us we had to call Avis Durban to renew the rental before 30 days were up. (The rental was 48 days long.) It seemed like a silly policy but we comp**** or tried to. We ended up ringing and ringing the Durban airport office for several days. Each time, the phone either rang out or was answered and hung up. We rang Avis Johannesburg who connected us to the same line that was never answered. In the end, we had to drive a round trip of 120km to Avis to sort the matter out at huge inconvenience. Crazy! Checking reviews, we see that is standard for Avis Durban Airport. They never answer calls. They also have no email address apart from a 'no-reply' one. Then when we dropped back the car, they alerted us to a tiny chip on the bumper which we could only see wearing our glasses. (The chip was probably there when we picked up the car, but we wouldn't have spotted a crater in the bodywork such was the teeming rain that day. We asked to see the chip repair when it’s completed, but it was made clear that won't be forthcoming. I suspect many more customers will be paying for that chip long after us.) We were charged R1800 for the chip. When the bill was emailed to us, we also saw they charged us R237 for a two-hour late return. We were there 45 minutes late and have the petrol receipt from 3 minutes away to prove it. Regardless, in most reputable places you are given an hour's grace. As we worked our way through the bill, we saw they also charged another R400+ more than the original quote for no reason at all! You have been warned. The only thing Avis excels in is shady overcharging practices and inconveniencing customers. Lesson learned.
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