**** company, deceived and ripped me off.

I booked a Group D vehicle through Discover Cars, fulfilled by Locauto (Alamo) at Milan Linate, Italy. At pick-up, I was handed an Opel Corsa — a Group C vehicle, a lower category than what I paid for. When I questioned this, staff looked me in the eye and told me it was the correct car for my booking. That was a lie.

I signed nothing at pick-up. The only document I signed was at drop-off in Rome, presented to me as a vehicle condition report to confirm there was no damage. Locauto is now using this document — signed after the rental was already over, for a completely different stated purpose — as supposed proof that I accepted a vehicle downgrade. I never accepted a downgrade. I was never given the opportunity to.

I called customer service during the rental and was told to raise it in Rome. In Rome I was told they couldn't help and to call customer service again. Customer service then sent a dismissive form letter claiming everything was done correctly. When I pushed back with the full facts, they cited their 40 years of experience and confirmed their refusal.

This is a company that gave me a cheaper car than I paid for, **** to me about it, misrepresented what I was signing, ran me in circles, and then hid behind paperwork. I am now escalating to Discover Cars, the European Consumer Centre, the Italian Antitrust Authority (AGCM), and my credit card provider.