Amazing service from Alarmtec

I had a faulty access keypad. I emailed them to ask about another model replacement. Rather than just sell me a new one, they asked me to send a pic of the old one, then put me in touch with the manufacturer of that one, where I got a replacement with more outstanding service (Kingdom Electronics, separate review done). They could easily have just sold me a new one that they had, but clearly they have excellent work ethic. The person who helped me is Gavin. I have bought from them before, and they suually give good service, but this has just assured that I will always go to them first for my security needs.