I want my money @Shahee Albany hotel Durban

Good morning..I'm having a serious problem with getting my refund from the hotel..which I paid on April and it was an immediate payment...so I have cancelled my stay with them due to certain...now since October Shahee at the hotel has asked me to send my id copy my proof of payment ,I have given him all that and still nothing...I now know all his employees i'v spoken to Mandisa,Mekyla, and henna they been taking my contacts saying that Shahee will get back to me.. still nothing...and Mandisa had said it's done I must wait for seven days..that was like 3weeks ago..I'm really not happy with the Albany hotel in Durban...they all liers...they take my contacts all the time and still nothing..I have proof of all this..they are very incompetent...