Worst customer service

Ive sent my car in for repairs. This is the second time dealing with Alberante Arc with a different car now.

Multiple issues arises and Samantha (Sam) was SO RUDE assisting me!!!!! Demanding payments left right and centre after I have explained the insurance already agreed to cover the full cost. I went to receive my car and again, she just jumped up and started being rude accusing me of excess payments and again, I showed her every confirmation the insurance gave me on not paying anything.

I have never met such a rude person in my life.

Both times with Alberante arc and Sam “assisted” me with both vehicles and both times she has been absolutely rude and has no people manners. Please sort this out as a matter of urgency!!!