Alexander Forbes Financial Services
1.3|5,080 reviews
kK
karen K
1 reviews | Active since Member
28 May 2026, 10:38
Inadequate claim processing
I submitted a claim on an unclaimed benefit on the 23th March 2026 and my entire experience was a delayed in response. On the 7th April I received an email from Samantha Styles it will be finalized within 6-8 weeks and when I followed up on Monday the 25th of May I received an email today from Lungelo Louw that there is no set time to finalized the claim. This is a meager amount to pay out and I don't understand why it has to take months to pay out. The response time of your consultants are poor and your payout time is ridiculous. I would never invest in a company like Alexforbes with delayed response time and payout
Helpful (0)
Replies (3)0
Replies (3)Alexander Forbes Financial Services's replyOfficial
28 May 2026, 11:40Dear karen
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Best regards,
Alexander Forbes Financial Services's reply28 May 2026, 11:40
Official
Dear karen
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Best regards,
kK
karen K's updateReviewer Update
28 May 2026, 11:50Agg the same robotic response to all complaints. No action only the same repetitive response that they use for all the clients. It's shocking how bad their service are and how they disregard the processing of payouts and customer service . I've read most of the recent reviews and Alexander Forbes are Atrocious!
kK
karen K's update28 May 2026, 11:50
Reviewer Update
Agg the same robotic response to all complaints. No action only the same repetitive response that they use for all the clients. It's shocking how bad their service are and how they disregard the processing of payouts and customer service . I've read most of the recent reviews and Alexander Forbes are Atrocious!
Alexander Forbes Financial Services's replyOfficial
28 May 2026, 12:52Dear karen
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Best regards,
Alexander Forbes Financial Services's reply28 May 2026, 12:52
Official
Dear karen
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Best regards,