AF
Alexander Forbes Financial Services
Verified Business
AF
Alexander Forbes Financial Services
Verified Business
525 Reviews (last 12 months)
Scores reflect the Overall AI Score for each category
Alexander Forbes Financial Services
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Alexander Forbes Financial Services is described as deeply struggling across nearly every operational dimension. Customers repeatedly cite withdrawal claims taking months to process, unresponsive consultants, broken portals, and tax directive errors causing SARS penalties. Isolated praise exists for individual agents, but the dominant experience involves chasing one's own retirement money, conflicting information from staff, and a complete absence of proactive communication.
TrustIndex
2.4
Ranking
#35
in Investments & Wealth
NPS Score
-76
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Alexander Forbes Financial Services is described as deeply struggling across nearly every operational dimension. Customers repeatedly cite withdrawal claims taking months to process, unresponsive consultants, broken portals, and tax directive errors causing SARS penalties. Isolated praise exists for individual agents, but the dominant experience involves chasing one's own retirement money, conflicting information from staff, and a complete absence of proactive communication.
The most common complaint about Alexander Forbes Financial Services, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Withdrawal, transfer, and claim processes routinely stall for months beyond the stated 6 to 8 week SLA (1.8). Customers describe claims stuck on tax application, repeated requests for already-submitted documents, and disinvestment delays causing severe financial hardship.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I submitted a claim on an unclaimed benefit on the 23th March 2026 and my entire experience was a delayed in response. On the 7th April I received an email from Samantha Styles it will be finalized within 6-8 weeks and when I followed up on Monday the 25th of May I received an email today from Lungelo Louw that there is no set time to finalized the claim. This is a meager amount to pay out and I don't understand why it has to take months to pay out. The response time of your consultants are poor and your payout time is ridiculous. I would never invest in a company like Alexforbes with delayed response time and payout
1 reviews | Active since Jan 2020
I submitted a claim on an unclaimed benefit on the 23th March 2026 and my entire experience was a delayed in response. On the 7th April I received an email from Samantha Styles it will be finalized within 6-8 weeks and when I followed up on Monday the 25th of May I received an email today from Lungelo Louw that there is no set time to finalized the claim. This is a meager amount to pay out and I don't understand why it has to take months to pay out. The response time of your consultants are poor and your payout time is ridiculous. I would never invest in a company like Alexforbes with delayed response time and payout
1 reviews | Active since Jan 2020
Delayed of my pension payout by Mr Charles Nkos Application was submitted on 18/2/26 and there is no payment to date I realised after making a number of follow up calls that there is no movement on this matter I requested a full reason for a delay but I am not getting answers The delay is causing me dearly to my creditors Your intervention will be appreciated LP Mbele
1 reviews | Active since Jan 2020
Delayed of my pension payout by Mr Charles Nkos Application was submitted on 18/2/26 and there is no payment to date I realised after making a number of follow up calls that there is no movement on this matter I requested a full reason for a delay but I am not getting answers The delay is causing me dearly to my creditors Your intervention will be appreciated LP Mbele
1 reviews | Active since Jan 2020
On Thursday, 21 May I received a call from a consultant who said she was calling on behalf of Matrix Vehicle Tracker. That she was updating my details on behalf of Matrix Vehicle Tracker and Beame. The following morning I received about 8 emails "Thank you for signing up for FireStop","Welcome Pack for MyPanic (a28Sl000006kKJdIAM) - Account Number : 10185813" I did not sign up for it and I want it to be stopped, the consultant **** to me and misrepresented the company. I send an e-mail and I have never received any response.
1 reviews | Active since Jan 2020
On Thursday, 21 May I received a call from a consultant who said she was calling on behalf of Matrix Vehicle Tracker. That she was updating my details on behalf of Matrix Vehicle Tracker and Beame. The following morning I received about 8 emails "Thank you for signing up for FireStop","Welcome Pack for MyPanic (a28Sl000006kKJdIAM) - Account Number : 10185813" I did not sign up for it and I want it to be stopped, the consultant **** to me and misrepresented the company. I send an e-mail and I have never received any response.
1 reviews | Active since Jan 2020
Negligence, Delay and Lack of Urgency From Alex Forbs Corporate.
1 reviews | Active since Jan 2020
Negligence, Delay and Lack of Urgency From Alex Forbs Corporate.
1 reviews | Active since Jan 2020
My name is Tumelo Mo***eng, and I am writing to formally express my dissatisfaction with the handling of my pension payout claim. I submitted all required claim documents on the 2nd of April 2026, yet, as of today, it has been eight weeks, and my claim remains unprocessed. Each week, I have made follow-up calls regarding the status of my claim, and I have consistently received different and conflicting information. Most recently, I was informed that the processing timelines would only begin from the date the funds were de-invested, which was on the 24th of April 2026. This has left me confused and frustrated, as I believe that the processing of my claim should reflect the date I submitted my documents. For your reference, my details are as follows: - **Full Name**: Tumelo Mo***eng - **Contact Number**: 082 835 4078 I kindly request a clear and written explanation regarding the status of my claim, including the rationale for the delay and confirmation of the expected timeline for resolution. It is crucial for me to have clarity on this matter.
1 reviews | Active since Jan 2020
My name is Tumelo Mo***eng, and I am writing to formally express my dissatisfaction with the handling of my pension payout claim. I submitted all required claim documents on the 2nd of April 2026, yet, as of today, it has been eight weeks, and my claim remains unprocessed. Each week, I have made follow-up calls regarding the status of my claim, and I have consistently received different and conflicting information. Most recently, I was informed that the processing timelines would only begin from the date the funds were de-invested, which was on the 24th of April 2026. This has left me confused and frustrated, as I believe that the processing of my claim should reflect the date I submitted my documents. For your reference, my details are as follows: - **Full Name**: Tumelo Mo***eng - **Contact Number**: 082 835 4078 I kindly request a clear and written explanation regarding the status of my claim, including the rationale for the delay and confirmation of the expected timeline for resolution. It is crucial for me to have clarity on this matter.
1 reviews | Active since Jan 2020
I would like to express my sincere appreciation to Alexander Forbes, and especially to Ms. Mabore Mogashoa, for the exceptional service and assistance I recently received. I experienced a very frustrating and stressful situation regarding my payout, and at one stage I felt extremely disappointed and concerned about the matter. However, Mabore Mogashoa handled my case with professionalism, dedication, patience, and genuine care. She took ownership of the matter, followed up diligently, and worked hard to ensure that the outstanding funds owed to me were finally paid out successfully. Her communication and commitment throughout the process restored my confidence and made a very difficult experience much easier to deal with. Because of her hard work and excellent client service, I can confidently recommend Alexander Forbes. Employees like Mabore Mogashoa are a true asset to the company and deserve recognition for the positive difference they make in clients’ lives. Thank you once again for your assistance and professionalism. Francois
1 reviews | Active since Jan 2020
I would like to express my sincere appreciation to Alexander Forbes, and especially to Ms. Mabore Mogashoa, for the exceptional service and assistance I recently received. I experienced a very frustrating and stressful situation regarding my payout, and at one stage I felt extremely disappointed and concerned about the matter. However, Mabore Mogashoa handled my case with professionalism, dedication, patience, and genuine care. She took ownership of the matter, followed up diligently, and worked hard to ensure that the outstanding funds owed to me were finally paid out successfully. Her communication and commitment throughout the process restored my confidence and made a very difficult experience much easier to deal with. Because of her hard work and excellent client service, I can confidently recommend Alexander Forbes. Employees like Mabore Mogashoa are a true asset to the company and deserve recognition for the positive difference they make in clients’ lives. Thank you once again for your assistance and professionalism. Francois
1 reviews | Active since Jan 2020
My husband passed last year December, he contributed to provident fund and death claim All required documentation has been sent to the claims department 65 pages via Postnet and then some. After many emails it has been established that all has been received including GLA beginning March 2026 and all will be submitted to the trustees end of April more than a month from our correspondence. When I enquired beginning May via email I was told they were to busy to submit....can you believe this nonsense....I received a mail saying it will take 10 to 14 days to receive word from the trustees .it is 14 days today I have sent reminders and another mail this morning they don't even bother getting back to me. I can not believe that the level of standard at Alexander Forbes has dropped so badly
1 reviews | Active since Jan 2020
My husband passed last year December, he contributed to provident fund and death claim All required documentation has been sent to the claims department 65 pages via Postnet and then some. After many emails it has been established that all has been received including GLA beginning March 2026 and all will be submitted to the trustees end of April more than a month from our correspondence. When I enquired beginning May via email I was told they were to busy to submit....can you believe this nonsense....I received a mail saying it will take 10 to 14 days to receive word from the trustees .it is 14 days today I have sent reminders and another mail this morning they don't even bother getting back to me. I can not believe that the level of standard at Alexander Forbes has dropped so badly
Alexander Forbes Financial Services scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (1.6); their weakest is Withdrawals & Payouts (1.1). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →
Alexander Forbes Financial Services has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 525 reviews in the last 12 months. Hellopeter has tracked Alexander Forbes Financial Services across 5,080 total reviews. How is the TrustIndex calculated? →