BG
Barend G
Active since Oct 2024
3
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Reviews
3 reviews3 weeks ago
Thank you
I would like to express my sincere appreciation to Alexander Forbes, and especially to Ms. Mabore Mogashoa, for the exceptional service and assistance I recently received. I experienced a very frustrating and stressful situation regarding my payout, and at one stage I felt extremely disappointed and concerned about the matter. However, Mabore Mogashoa handled my case with professionalism, dedication, patience, and genuine care. She took ownership of the matter, followed up diligently, and worked hard to ensure that the outstanding funds owed to me were finally paid out successfully. Her communication and commitment throughout the process restored my confidence and made a very difficult experience much easier to deal with. Because of her hard work and excellent client service, I can confidently recommend Alexander Forbes. Employees like Mabore Mogashoa are a true asset to the company and deserve recognition for the positive difference they make in clients’ lives. Thank you once again for your assistance and professionalism. Francois
1 reply
1 month ago
Dissatisfied with Alexander Forbes
I am extremely dissatisfied with the outcome of my Two-Pot withdrawal claim. I submitted my application with the understanding and expectation that the full available savings amount would be paid out. However, only 10% of the total amount was paid to me by Alexforbes. This situation has caused great frustration and disappointment, as the payout received is far below what I expected and urgently required. I believe there may have been a serious misunderstanding or error in the processing of my claim. I request a full explanation regarding why only a small portion of the claimed amount was paid out, as well as urgent clarification on the remaining balance and when it will be paid. I trust that this matter will receive immediate attention and be resolved as soon as possible.
1 reply
20 months ago
Unacceptable Service and Portal Issues with Sanlam
I am writing to express my extreme dissatisfaction with the service I have received from Sanlam. Firstly, my pension fund information was not linked to my Sanlam profile, and it took over a week of repeated phone calls, emails, and requests before I could reach someone. Often, I was left on hold for up to one and a half hours before eventually hanging up. After finally getting hold of a consultant after waiting for two hours, my issue was resolved in just five minutes. However, when I logged into my portal again, I found my banking details incomplete. Since only my employer could update them, they did so. Despite this, both my employer and I received the message "Bank account verification unsuccessful" for an entire week. We made multiple phone calls and sent emails, but received no response from Sanlam. Expecting my employer to wait on hold for hours is unreasonable, as they have other important duties to attend to. Eventually, we were notified that my bank account had been verified, but then I encountered another issue—there was an incorrect extra digit in my ID number. This ID error never existed before. My employer again had to spend considerable time correcting the mistake, requiring several hours of communication with Sanlam. To add to the frustration, my pension fund once again disappeared from my portal, though it reappeared the next morning. This morning, after spending another one and a half hours on hold, we were told by a consultant that she could not resolve the "ID code type" issue and referred us to the technical team. My ID has since been corrected, but we are now back to where we started—there is a new issue with my banking details. The portal now shows the message "unexpected error occurred while validating your banking details." My employer received a message last Friday stating, "banking details uploaded successfully," yet the issue persists. This experience has been extremely frustrating and time-consuming. I will never take out another product with Sanlam, and I cannot, in good conscience, recommend their services to anyone.
4 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)