Urgent Complaint Regarding Pension Payout Processing

My name is Tumelo Mo***eng, and I am writing to formally express my dissatisfaction with the handling of my pension payout claim. I submitted all required claim documents on the 2nd of April 2026, yet, as of today, it has been eight weeks, and my claim remains unprocessed.

Each week, I have made follow-up calls regarding the status of my claim, and I have consistently received different and conflicting information. Most recently, I was informed that the processing timelines would only begin from the date the funds were de-invested, which was on the 24th of April 2026. This has left me confused and frustrated, as I believe that the processing of my claim should reflect the date I submitted my documents.

For your reference, my details are as follows: - **Full Name**: Tumelo Mo***eng - **Contact Number**: 082 835 4078

I kindly request a clear and written explanation regarding the status of my claim, including the rationale for the delay and confirmation of the expected timeline for resolution. It is crucial for me to have clarity on this matter.