Very unprofessional property agents in CT

AVOID! We bought a property advertised by Steve at Alexo last year and it was a very frustrating experience. During the negotiation process we had to chase for updates as he wasn't forthcoming with information and kept saying that the "wife" of the seller was being difficult and wouldn't sign the offer. We found out later that the wife had not held up the process at all and she was scapegoated. He didn't stay in touch with us during the transfer process and refused to help us with any handover with the property.  As it turns out, the seller refused to leave on the day of transfer and we had to go and sort it out so, get the keys and work out the utilities etc ourselves. Steve didn't help at all or communicate with us. We got a few SMSs saying the "wife" didn't want to move out which we later found out was a lie as she had moved out a week prior. When we asked him to help us meet with the seller to get keys etc got a young sales colleague of his from his office (Alex) to call and lie to us by telling his she was his boss and that "He cant do a handover as he is very busy and besides he is over in Kommetjie" First it was a lie as she isnt his manager and secondly what on earth is he earning his fee  for? When we went to meet the seller it was pretty scary because we are two older women facing a very difficult seller who had his gangster friends patrolling out front and had to argue and demand to get access with zero help from Alexo. I see they have high reviews on Googlemaps but most of those are lone single review reviewers which are clearly ****. Avoid avoid avoid is all I can say.