LS
Lucy S
Active since Jun 2021
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Ripped of an elderly lady, and put her in an unsafe situation
Our elderly 80 year old Aunt drove from Gauteng to Cape Town to visit us and on the way her Nissan broke down 4 times. She ended up being towed from Hanover to Tokai and arrived at 2am- nearly 6 hours later than expected. She took the car to Nissan at Tokai to get it fixed before driving back to Gauteng. Nissan Tokai had the car for three days and they told her they had looked closely at the vehicle and "found nothing wrong" They assured her that the car was safe and ready to drive back. She got as far as Worcester and the car broke down. She was totally stranded and very vulnerable. She spent a fortune paying ANOTHER garage/mechanic and a second night overnight after paying the Nissan garage in Cape Town. It turned out to be an electrical fault and needed an new alternator. How can Nissan do that? It smacks of pure misogyny and ageism. There is no doubt that if she had been a young man they would have been more snappy and focused and taken the whole thing far more seriously. My Aunt is very poor and has bad hearing/ sight so presumably she wasn't assertive or knowledgeable enough and they saw this as an easy way to make a quick buck and fobb off a non-regular client. Ill be leaving this review on Nissan Tokai's googlemaps and emailing them. They should at the very least reimburse her.
53 replies
2 months ago
Decofurn Kenilworth Appalling treatment
DECOFURN KENILWORTH: Appalling service and no Apology: I bought R10k worth of furniture at Kenilworth Decofurn. A few days later their delivery team contact me by WhatsApp and i ask to see the dispatch paperwork so check because I was told some items were 'out of stock' when I'd paid, plus I'd read some online reviews warning about items missing. There was a mistake and I told the driver not to come until id called the branch. The person I spoke to promised it would be fixed and the driver would be in touch. That was the 27th Jan and i never heard back from the driver or Decofurn until today 11 days later. In that period i have called and called and called. Once they confirmed a delivery day but noone turned up. Every time i called I ended up talking to someone new and every time I was told "let me call you back. Yes, I promise ill call back" and noone ever did. I also emailed and noone ever rep****. Today I finally had my first call from Decofurn (in 2.5 weeks) saying the delivery was scheduled for today. I said noone was home today and that im very sceptical anyone will call or deliver on Monday. I explained how frustrating and upsetting the whole process has and both the woman on the phone and her manager Grant blamed me. No apology, no accountability. Both said I hadn't answered my phone when they called!! Grant was "sure" that the delivery during the week had 'probably' come to my house and I wasnt home. He said his team had definitely been in touch and kept me up to date and didn't believe that the first time id heard from them was 17 days after purchasing. Both said i had no reason to be so upset/angry which of course made me see red mist, burst into tears and write this review. Never again.
0 replies
8 months ago
****mer who does not ship your product and will keep your money
****MERS! The owner of the Weight- Loss Agency Jakes Quinn / Petrus Jacobus Van Wyk and his partner Natasha Olivia Du Toit (of Renewed Physique) have been selling pharma nouvelle and slimming pills to women here and other groups on Facebook and for some time they were reliable. If you chase up and ask for your products or refund Jakes will get verbally aggressive too and will claim that he is the victim despite nearly bankrupting several other people. However in June/july they suddenly stopped fulfilling orders and openly admitted to his customers that he was *****ing their money and wont be sending out any product. Any attempt to ask Jakes is met with aggressive messages in return where he claims to be the victim. I am gutted that I recommended his services to several friends who are now out of pocket and feel its my duty to warn others. Do not try and do business with these guys. They both also trade under Ventura Traders and also NJJC Medical Distributers.
0 replies
8 months ago
Will keep your money and never send the products or refund you
The owner Jakes Quinn and Natasha Olivia Du Toit have been selling weight loss products to women on Facebook and for some time they were reliable. However in June they suddenly stopped fulfilling orders and kept thousands of rands from regular and new customers. Any attempt to ask Jakes is met with rude messages in return where he claims to be the victim and for 3 months has said he has "family emergencies and expenses" which take priority. I am gutted that I recommended his services to several friends who are now out of pocket and feel its my duty to warn others. Do not try and do business with these guys. They are in Kempton Park & Centurion and on 061 699 0533. We have contacted the bank and they say there are numerous irregularities associated with that bank account and also that it has been emptied and "insufficient" funds to reimburse customers. Jakes Quinn (also known as Petrus Jacobus Van Wyk) also trades under Ventura Traders and also "NJJC Medical Distributers" and also under a very bizarre name of K29248555484. Please be very careful indeed.
0 replies
17 months ago
Very unprofessional property agents in CT
AVOID! We bought a property advertised by Steve at Alexo last year and it was a very frustrating experience. During the negotiation process we had to chase for updates as he wasn't forthcoming with information and kept saying that the "wife" of the seller was being difficult and wouldn't sign the offer. We found out later that the wife had not held up the process at all and she was scapegoated. He didn't stay in touch with us during the transfer process and refused to help us with any handover with the property. As it turns out, the seller refused to leave on the day of transfer and we had to go and sort it out so, get the keys and work out the utilities etc ourselves. Steve didn't help at all or communicate with us. We got a few SMSs saying the "wife" didn't want to move out which we later found out was a lie as she had moved out a week prior. When we asked him to help us meet with the seller to get keys etc got a young sales colleague of his from his office (Alex) to call and lie to us by telling his she was his boss and that "He cant do a handover as he is very busy and besides he is over in Kommetjie" First it was a lie as she isnt his manager and secondly what on earth is he earning his fee for? When we went to meet the seller it was pretty scary because we are two older women facing a very difficult seller who had his gangster friends patrolling out front and had to argue and demand to get access with zero help from Alexo. I see they have high reviews on Googlemaps but most of those are lone single review reviewers which are clearly ****. Avoid avoid avoid is all I can say.
0 replies
21 months ago
None of the bulbs for sale fit any of the lamps! None.
Diep River, Cape Town homeware branch:- This is probably the head offices fault, but it's affected this branch. Lighting display has some 45 different table lamps for sale and then there are shelves containing maybe 600 globes and NONE OF THE GLOBES FIT ANY OF THE LAMPS!!!! Someone in headoffice has only one job and that is to order the matching bulbs right? No, now that would be too easy. I was told to go to the hardware store to buy bulbs. The two customer services people both admitted that the stock situation is chaotic with their buyers sending them pots without lids, gift cards without envelopes and general chaos. Also, they make their staff work right through easter and christmas and it seems very unnecessary, cruel
109 replies
26 months ago
Rudeness at the Claremont branch
Looking at these reviews it looks like there is a serious problem with customer services which probably explains why I've had no response to my complaint. A week ago I wrote this :- A few weeks ago I popped in to VA Claremont, Cape Town to ask a few questions and spoke to a lovely lady at the front desk who confirmed the day pass rate and we chatted about the facilties generally. Today I turned up to buy the pass and spend a few hours at the gum. I've done this before at Constantia, and I've been a member too in the past (ID no 7******xx) The receptionist called the manager and I was taken aback at how rude he was to me. He acted like I was trying to get something for nothing or ask for a massive favour when in fact the day pass is pricey. He said thetee was no day pass ("because 'they' hadn't arrived" or something like that) and he couldn't let me in. His tone was very aggressive. There were a lot of people queuing at reception and i felt embarrassed. I explained that only a few weeks ago a woman had confirmed that day passes were still available. He asked me what she looked like and when I described her he barked thar it's nonsense as he "only gas 4 sales people and none of them look like that" and stormed off. Bizarre and unnecessary to accuse me of lying because noone would ask specifically to ask for a 'salesperson'. I walked up to the desk and there was a woman .... simple. Also, I cannot understand the huge reaction especially since I don't need a physical card per se. I explained that I did not require multiple entries and was only staying for 2 hours. Pay, let me in, no fuss and no need for rudeness - how is that so difficult? Here is my question. Are there day passes? I'd like to come to the gym for ad hoc visits but I dread returning and facing that level of toxicity again. And chaos, lack of clarity. What is your company policy on this please? I'm still waiting to hear about the day-passes raised in my email complaint. Surely there is a company policy which is easily accessible? The lack of clarity in the branch perhaps coming through in email correspondence?
0 replies
26 months ago
Also most profiles are ****
Firstly the site is called Dating over 50 so slightly different but seems to be the same one. They hook you in when you see lots of messages from seemingly nice chaps flood your inbox and you can only read the messages if you pay for the service. After I slowly started to realise that the profiles are made up... as they are definitely not South African either. Lots of profiles with identical photos and every single guy is either in Hout Bay or Heathfield and nowhere else. SA dating sites usually have men under favourite food mentioning "braaing/ steak /wors" and here there are strange non SA food combos. All the profiles sound like they're written by the same person- all disjointed English and making reference to "love walking in the park, bowling and sking" erm ...not regular cape activities where most sporty guys are surfing, hiking or swimming. Definitely a ****
0 replies
29 months ago
Chaos dealing with poorly trained ABSA staff if ATM swallows cash
On Sunday 12th November a Standard bank ATM swallowed up my cash (R750) at noon. I called the 0860 008 600 ABSA Customer services department THREE times and every single time I was told that Standard Bank must be the ones to submit a claim and resolve it and I was directed to contact Standard Bank. I did so twice - back and forth - as Standard Bank were adamant that it is Absa who must lodge a claim on a "ATM Claim agent bank form". One ABSA staff member even spoke to her manager who told me to contact Standard Bank. I have spent a fortune making phone calls and wasted valuable time I dont havee It was only when I spoke to the ABSA ATM department (one of the customer services representatives said "Ill put you through to the ATM department who will confirm what I am saying") and it was only when I spoke to the guy in the ATM department that he confirmed that in fact Standard bank were correct and that ABSA had misinformed me THREE TIMES. How can ABSA staff be so poorly informed and yet equally so confident of their facts? Incredible waste of my time and stress this morning. In fact Standard Bank ATM department said they get calls all the time from ABSA customers who have been incorrectly directed to them so its clearly an issue. I have made 6 long calls today and been told to drive down to the shopping mall to resolve it. ABSA staff need additional training asap.
73 replies
33 months ago
Keep suspending my service due to their OWN error.
This is how it works with RSAweb. The sales team are charming and efficient in getting you connected but thereafter billing and accounts are a disaster. Every month I get an email which says “Due to our technical error we have not collected the debit order (WHICH WE SET UP)” so please pay via this link. No problem says I as I connect via the link and pay. A few days later I get an email to say “You have NOT paid your account and we are suspending your internet access immediately” You can imagine my frustration as I work from home and now have no wifi through no fault of my own. I call their customer services and leave messages and get given promises that they will investigate it and of course no one calls me back. Finally I get through to their accounts department and he confirms that Ooops they didn’t even try and take the debit order and the same team (ahem, person!) also decided to suspend my service. No explanation of why their system keeps forgetting to take the money every month but I do get an assurance that when I get home the wifi will be 100% live…. And when I get home? No wifi. I call the tech department who have no explanation and tell me that I need to call accounts. Round and around we go. Finally I get an email to say that my service will be reinstated within 2-4 hours which neither billing or tech seemed aware of. Last month when this happened, I opened numerous “support tickets” and not a single reply. I have never received an account and have no idea what my customer number is. Poor training, chaotic systems and best to avoid. Ive lost an entire day of work and have lost income as a result – will they reimburse me??
0 replies
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1 Star
11 (91.66666666666667%)