DF
Decofurn Factory Shop
Claimed Business
DF
Decofurn Factory Shop
Claimed Business
172 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Decofurn Factory Shop faces severe and systemic failures across virtually every aspect of the customer experience. Customers consistently report broken promises on delivery timelines, adversarial refund processes, defective products, and deeply unprofessional staff interactions. The overwhelming volume of negative feedback paints a picture of a business in operational crisis, with only isolated pockets of positive experience.
Top Strengths:
- •Product Quality & Value: A small number of customers praise specific product lines like dining chairs as gorgeous, sturdy and excellent quality for the price, with easy assembly and complete packaging.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.6
Score
Ranking
#5
in Furniture & Home
NPS Score
-85
Recommended: Unlikely
Review Distribution
1.3|172 Reviews
May '25 - Apr '26
5(7.2%)
4(0.7%)
3(0.7%)
2(1.3%)
1(90.1%)
5(7.2%)
4(0.7%)
3(0.7%)
2(1.3%)
1(90.1%)
Recent reviews (172)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lindiwe M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:47
Happy Customer :-)
I am happy with the service. They communicated with me throughout the process. The delivery was very quick (placed the order on Wednesday and they delivered on Friday). They did the assembling as well as I included it. I received all my items. I will definitely be buying from Decofurn again.
Helpful (0)
|Replies (0)LM
Lindiwe M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:47
Happy Customer :-)
I am happy with the service. They communicated with me throughout the process. The delivery was very quick (placed the order on Wednesday and they delivered on Friday). They did the assembling as well as I included it. I received all my items. I will definitely be buying from Decofurn again.
0
Replies (0)RM
Rudy M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:25
Unsafe chairs, rude service, ignored complaints, violates consumer right
I am extremely disappointed with the service and product quality from Decofurn Furniture. We purchased 4 boardroom chairs (Order DECCEPORD88305) on 26 January, and within days the chairs started breaking under normal use. Multiple people, including senior management, fell and were injured due to these defective chairs. Despite emailing on 2 and 9 March, we received no assistance. When we returned the chairs to the Centurion store, staff were rude and refused to help, falsely claiming we “altered” the chairs. This is completely untrue. According to the Consumer Protection Act 68 of 2008, consumers have the right to safe, good-quality products and a refund, replacement, or repair within 6 months. Decofurn has failed to honour these rights. We have spent over R4000 and are left with unsafe chairs and no support. This level of service and disregard for customer safety is unacceptable. I will be escalating this matter to the National Consumer Commission and Consumer Goods and Services Ombud if not urgently resolved.
Helpful (0)
|Replies (0)RM
Rudy M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:25
Unsafe chairs, rude service, ignored complaints, violates consumer right
I am extremely disappointed with the service and product quality from Decofurn Furniture. We purchased 4 boardroom chairs (Order DECCEPORD88305) on 26 January, and within days the chairs started breaking under normal use. Multiple people, including senior management, fell and were injured due to these defective chairs. Despite emailing on 2 and 9 March, we received no assistance. When we returned the chairs to the Centurion store, staff were rude and refused to help, falsely claiming we “altered” the chairs. This is completely untrue. According to the Consumer Protection Act 68 of 2008, consumers have the right to safe, good-quality products and a refund, replacement, or repair within 6 months. Decofurn has failed to honour these rights. We have spent over R4000 and are left with unsafe chairs and no support. This level of service and disregard for customer safety is unacceptable. I will be escalating this matter to the National Consumer Commission and Consumer Goods and Services Ombud if not urgently resolved.
0
Replies (0)KS
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Mpho M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:28
Poor quality of sleeper couch bought from Decofurn
Decofurn Amorosa I bought the sleeper couch on Saturday 28th February 2025 afternoon. I only managed to assemble it later Sunday afternoon. I realized the poor quality of the sleeper coach after assembling it to test it out. I told myself I will return it the following weekend because of my work commitment. I returned the poor quality sleeper couch on the morning of Sunday the 8 March 2026 at around 10am. I explained to the manager, Mr Dion...., the manager on duty, that I could not return the couch within 7 days as I was working and the only chance I had was today. He told me he can't exchange the couch because 7 days has passed and now the couch kicks the warranty process. Poor quality of the couch: 1. The sponges are not aligned as per what I saw on the display when I decided to buy it. 2. The one side of the back rest support part of the couch is not as sturdy as the other side. What was disappointing about what I expected when I explained the issue the Mr Dion was that he seemed not to be interested on my explanation but emphasizes the 7 day policy I have submitted the email the same day to inform Decofurn about the couch. What an experience, I will never buy anything from these guys again after this poor after sales experience. I had to wait another 30min as the manager lost my invoice. He did not know where he put it. On the 10th March, I called Decofurn, to enquire about the couch, they said someone will call me. I am still waiting
Helpful (0)
|Replies (0)MM
Mpho M
1 reviews | Active since Jan 2020
10 Mar 2026, 13:28
Poor quality of sleeper couch bought from Decofurn
Decofurn Amorosa I bought the sleeper couch on Saturday 28th February 2025 afternoon. I only managed to assemble it later Sunday afternoon. I realized the poor quality of the sleeper coach after assembling it to test it out. I told myself I will return it the following weekend because of my work commitment. I returned the poor quality sleeper couch on the morning of Sunday the 8 March 2026 at around 10am. I explained to the manager, Mr Dion...., the manager on duty, that I could not return the couch within 7 days as I was working and the only chance I had was today. He told me he can't exchange the couch because 7 days has passed and now the couch kicks the warranty process. Poor quality of the couch: 1. The sponges are not aligned as per what I saw on the display when I decided to buy it. 2. The one side of the back rest support part of the couch is not as sturdy as the other side. What was disappointing about what I expected when I explained the issue the Mr Dion was that he seemed not to be interested on my explanation but emphasizes the 7 day policy I have submitted the email the same day to inform Decofurn about the couch. What an experience, I will never buy anything from these guys again after this poor after sales experience. I had to wait another 30min as the manager lost my invoice. He did not know where he put it. On the 10th March, I called Decofurn, to enquire about the couch, they said someone will call me. I am still waiting
0
Replies (0)AR
Andrew R
1 reviews | Active since Jan 2020
7 Mar 2026, 13:03
Consistent bad service at Dainfurn Fourways
Appalling customer engagement and service. Expect chaos, abruptness and a rude engagement with all the sales staff. They seem to offer a consistently bad experience (whether you go there during the week when they are quiet or when busy on a weekend). Collections is equally an appalling experience. Sadly it seems to only be this branch that offers such a consistently bad experience because we have only ever had great experiences at all of their other branches (including the Cpt head office). This has been an ongoing problem for at least a year and nothing is being done about it. Look at all the other customer reviews.
Helpful (0)
|Replies (0)AR
Andrew R
1 reviews | Active since Jan 2020
7 Mar 2026, 13:03
Consistent bad service at Dainfurn Fourways
Appalling customer engagement and service. Expect chaos, abruptness and a rude engagement with all the sales staff. They seem to offer a consistently bad experience (whether you go there during the week when they are quiet or when busy on a weekend). Collections is equally an appalling experience. Sadly it seems to only be this branch that offers such a consistently bad experience because we have only ever had great experiences at all of their other branches (including the Cpt head office). This has been an ongoing problem for at least a year and nothing is being done about it. Look at all the other customer reviews.
0
Replies (0)AB
Adrian B
1 reviews | Active since Jan 2020
3 Mar 2026, 15:12
Len Table , poor quality and dangerous product
Silver Lakes - Worst customer service ever. Product guarantee my foot. Almost a month of emails back and worth and then to be told no return, no exchange, no refund. The Len table (round glass table) is simply dangerous. Three of the four leg fixings came loose from the glass top and the table collapsed. Thankfully no one was injured. In store we were told that they have received many complaints re this table but instead of doing the right thing, i.e recalling this very dangerous product they want to repair it. Someone is going to get injured and when they do I wouldn’t want to be in Decofurn’ shoes because this review and warning is now on record.
Helpful (0)
|Replies (0)AB
Adrian B
1 reviews | Active since Jan 2020
3 Mar 2026, 15:12
Len Table , poor quality and dangerous product
Silver Lakes - Worst customer service ever. Product guarantee my foot. Almost a month of emails back and worth and then to be told no return, no exchange, no refund. The Len table (round glass table) is simply dangerous. Three of the four leg fixings came loose from the glass top and the table collapsed. Thankfully no one was injured. In store we were told that they have received many complaints re this table but instead of doing the right thing, i.e recalling this very dangerous product they want to repair it. Someone is going to get injured and when they do I wouldn’t want to be in Decofurn’ shoes because this review and warning is now on record.
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Replies (0)VM
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