Nissan South Africa
Verified Business
Nissan South Africa
Verified Business
159 Reviews (last 12 months)
Responds in 46 hours 14 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Nissan South Africa faces severe criticism across virtually every dimension of the customer experience. The overwhelming majority of feedback describes repeated vehicle defects, warranty disputes, communication breakdowns, and a pervasive lack of accountability from both dealerships and head office. Positive experiences are rare and isolated to a handful of individual branches and staff members.
Top Strengths:
- •Staff Professionalism & Conduct: A small number of customers praise specific staff by name, such as the Nissan Tokai team, Nissan Kokstad staff, and individuals like Musa at Hatfield and Matome and Dash at Germiston, for exceptional warmth and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.9Trustindex Rating
#1Ranked In Car Brands
46 hours 14 minutesAverage Time To Reply
-90 NPSRecommended: Unlikely
Replied to 81% of negative reviews
Typically takes less than 46 hours 29 min to reply
TrustIndex
2.9
Score
Ranking
#1
in Car Brands
Avg Reply
46 hours 14 minutes
NPS Score
-90
Recommended: Unlikely
Replied to 81% of negative reviews
Typically takes less than 46 hours 29 min to reply
Review Distribution
1.3|159 Reviews
May '25 - Apr '26
5(6%)
4(1.3%)
3(0.7%)
2(0.7%)
1(91.3%)
5(6%)
4(1.3%)
3(0.7%)
2(0.7%)
1(91.3%)
Recent reviews (159)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
LS
Lucy S
1 reviews | Active since Jan 2020
13 Mar 2026, 20:29
Ripped of an elderly lady, and put her in an unsafe situation
Our elderly 80 year old Aunt drove from Gauteng to Cape Town to visit us and on the way her Nissan broke down 4 times. She ended up being towed from Hanover to Tokai and arrived at 2am- nearly 6 hours later than expected. She took the car to Nissan at Tokai to get it fixed before driving back to Gauteng. Nissan Tokai had the car for three days and they told her they had looked closely at the vehicle and "found nothing wrong" They assured her that the car was safe and ready to drive back. She got as far as Worcester and the car broke down. She was totally stranded and very vulnerable. She spent a fortune paying ANOTHER garage/mechanic and a second night overnight after paying the Nissan garage in Cape Town. It turned out to be an electrical fault and needed an new alternator. How can Nissan do that? It smacks of pure misogyny and ageism. There is no doubt that if she had been a young man they would have been more snappy and focused and taken the whole thing far more seriously. My Aunt is very poor and has bad hearing/ sight so presumably she wasn't assertive or knowledgeable enough and they saw this as an easy way to make a quick buck and fobb off a non-regular client. Ill be leaving this review on Nissan Tokai's googlemaps and emailing them. They should at the very least reimburse her.
Helpful (0)
|Replies (0)LS
Lucy S
1 reviews | Active since Jan 2020
13 Mar 2026, 20:29
Ripped of an elderly lady, and put her in an unsafe situation
Our elderly 80 year old Aunt drove from Gauteng to Cape Town to visit us and on the way her Nissan broke down 4 times. She ended up being towed from Hanover to Tokai and arrived at 2am- nearly 6 hours later than expected. She took the car to Nissan at Tokai to get it fixed before driving back to Gauteng. Nissan Tokai had the car for three days and they told her they had looked closely at the vehicle and "found nothing wrong" They assured her that the car was safe and ready to drive back. She got as far as Worcester and the car broke down. She was totally stranded and very vulnerable. She spent a fortune paying ANOTHER garage/mechanic and a second night overnight after paying the Nissan garage in Cape Town. It turned out to be an electrical fault and needed an new alternator. How can Nissan do that? It smacks of pure misogyny and ageism. There is no doubt that if she had been a young man they would have been more snappy and focused and taken the whole thing far more seriously. My Aunt is very poor and has bad hearing/ sight so presumably she wasn't assertive or knowledgeable enough and they saw this as an easy way to make a quick buck and fobb off a non-regular client. Ill be leaving this review on Nissan Tokai's googlemaps and emailing them. They should at the very least reimburse her.
0
Replies (0)TS
Thobekile S
1 reviews | Active since Jan 2020
11 Mar 2026, 21:15
Complaint Against Nissan South Africa – Nissan Magnite 2024 Warranty Failure
Dear Hello Peter Team, I am submitted a formal complaint against Nissan South Africa regarding my Nissan Magnite 2024 Acenta Plus, purchased on 20 January 2024. Despite adhering to all scheduled services at Nissan Germiston, the vehicle has experienced serious mechanical issues that have not been properly addressed under warranty. From the beginning, the car produced unbearable noise, which Nissan Germiston consultants dismissed as normal. On 26 February 2026, the vehicle suffered a power failure with warnings for the air pollution and injector systems. Nissan Midrand diagnosed overheating at only 46,000 km. Nissan SA opened a case but re**** solely on Midrand’s report, without involving Germiston where all prior services were conducted. This raises concerns about the adequacy of their investigation. My questions remain unanswered: why were leaks or overheating risks not detected during four services, and how is this considered my fault when many Magnite owners report similar issues? The car is still under warranty, yet Nissan SA has refused to replace it, denied me a courtesy car, and closed the case without resolution. Meanwhile, I am left immobile but still expected to pay monthly installments. This handling is unacceptable and falls short of obligations under the Consumer Protection Act. I am disappointed on their customer service and lack of emergency. They need to take accountability and resolve this matter
Helpful (0)
|Replies (0)TS
Thobekile S
1 reviews | Active since Jan 2020
11 Mar 2026, 21:15
Complaint Against Nissan South Africa – Nissan Magnite 2024 Warranty Failure
Dear Hello Peter Team, I am submitted a formal complaint against Nissan South Africa regarding my Nissan Magnite 2024 Acenta Plus, purchased on 20 January 2024. Despite adhering to all scheduled services at Nissan Germiston, the vehicle has experienced serious mechanical issues that have not been properly addressed under warranty. From the beginning, the car produced unbearable noise, which Nissan Germiston consultants dismissed as normal. On 26 February 2026, the vehicle suffered a power failure with warnings for the air pollution and injector systems. Nissan Midrand diagnosed overheating at only 46,000 km. Nissan SA opened a case but re**** solely on Midrand’s report, without involving Germiston where all prior services were conducted. This raises concerns about the adequacy of their investigation. My questions remain unanswered: why were leaks or overheating risks not detected during four services, and how is this considered my fault when many Magnite owners report similar issues? The car is still under warranty, yet Nissan SA has refused to replace it, denied me a courtesy car, and closed the case without resolution. Meanwhile, I am left immobile but still expected to pay monthly installments. This handling is unacceptable and falls short of obligations under the Consumer Protection Act. I am disappointed on their customer service and lack of emergency. They need to take accountability and resolve this matter
0
Replies (0)TC
Trevor C
1 reviews | Active since Jan 2020
11 Mar 2026, 10:41
Greg DP from Nissan umhlanga terrible service
Had an issue with nissan umhlanga,there was a case opened and i requested compensation for the damages to my vehicle which the branch caused, greg the dealer principle had called me when the previous case was opened, i asked for a complimentary vehicle service and he told me we can talk about it when i bring the car in for service, when i took the car in he said he will get back to me, For a senior person to promise something and do nothing and not even communicate anything is disgusting, seems like he doesnt care about clients and hides in hes office
Helpful (0)
|Replies (0)TC
Trevor C
1 reviews | Active since Jan 2020
11 Mar 2026, 10:41
Greg DP from Nissan umhlanga terrible service
Had an issue with nissan umhlanga,there was a case opened and i requested compensation for the damages to my vehicle which the branch caused, greg the dealer principle had called me when the previous case was opened, i asked for a complimentary vehicle service and he told me we can talk about it when i bring the car in for service, when i took the car in he said he will get back to me, For a senior person to promise something and do nothing and not even communicate anything is disgusting, seems like he doesnt care about clients and hides in hes office
0
Replies (0)SN
Sanela N
1 reviews | Active since Jan 2020
10 Mar 2026, 17:27
Four Months Later – Vehicle Still Unresolved at Nissan Mobeni
This is an update to my previous complaint regarding my vehicle currently at Nissan Mobeni. My vehicle was initially taken to Nissan Mobeni for a non-starting issue. We have now entered the fourth month, and the vehicle remains unresolved. To date, there is still no confirmed diagnosis, no repair completion date, and no meaningful communication regarding the status of the vehicle. At one point, I was called to collect the vehicle, only to arrive and find it dismantled. When I requested a diagnostic report, I was told to find someone knowledgeable about cars to explain it to me. This response was both inappropriate and unhelpful. Following intervention from Prestige Motors management, Nissan Mobeni was instructed to request a loan vehicle from Nissan South Africa due to the prolonged delays. However, despite numerous follow-ups, I have received no update regarding whether this request has been approved or even processed. Nissan South Africa contacted me yesterday, but unfortunately no tangible information was provided. They could not commit to: Providing a loan vehicle Giving a clear diagnosis Providing a repair completion date The vehicle originally went in with a starting issue, yet it now appears to have additional problems, which raises serious concerns about how the matter is being handled. This situation has caused significant financial and emotional strain, as I have now been without my vehicle for four months with no clear answers or accountability. I am simply requesting transparency, accountability, and a clear timeline for resolution. I remain in contact with the Motor Industry Ombudsman of South Africa (MIOSA) and sincerely hope that this matter can be resolved urgently.
Helpful (0)
|Replies (0)SN
Sanela N
1 reviews | Active since Jan 2020
10 Mar 2026, 17:27
Four Months Later – Vehicle Still Unresolved at Nissan Mobeni
This is an update to my previous complaint regarding my vehicle currently at Nissan Mobeni. My vehicle was initially taken to Nissan Mobeni for a non-starting issue. We have now entered the fourth month, and the vehicle remains unresolved. To date, there is still no confirmed diagnosis, no repair completion date, and no meaningful communication regarding the status of the vehicle. At one point, I was called to collect the vehicle, only to arrive and find it dismantled. When I requested a diagnostic report, I was told to find someone knowledgeable about cars to explain it to me. This response was both inappropriate and unhelpful. Following intervention from Prestige Motors management, Nissan Mobeni was instructed to request a loan vehicle from Nissan South Africa due to the prolonged delays. However, despite numerous follow-ups, I have received no update regarding whether this request has been approved or even processed. Nissan South Africa contacted me yesterday, but unfortunately no tangible information was provided. They could not commit to: Providing a loan vehicle Giving a clear diagnosis Providing a repair completion date The vehicle originally went in with a starting issue, yet it now appears to have additional problems, which raises serious concerns about how the matter is being handled. This situation has caused significant financial and emotional strain, as I have now been without my vehicle for four months with no clear answers or accountability. I am simply requesting transparency, accountability, and a clear timeline for resolution. I remain in contact with the Motor Industry Ombudsman of South Africa (MIOSA) and sincerely hope that this matter can be resolved urgently.
0
Replies (0)PC
Phyllis C
1 reviews | Active since Jan 2020
10 Mar 2026, 10:23
Very bad after sale service
I bought my Nissan Magnite in May 2024. I reqeusted a reverse camera as an extra. I was billed R13 000. In December 2025 the radio touch screen started to freeze. I took it back to Nissan. Late in January 2026, (after alot of follow ups), they informed me that the radio is fixed. When I left there, I realised that the mic is not working as well as the buttons on the steering wheel. I went back once again. They said they need to consult with the technicians and will come back to me. It is 10 March 2026. No feedback and I still sit with a R13000 radio that is not working.
Helpful (0)
|Replies (0)PC
Phyllis C
1 reviews | Active since Jan 2020
10 Mar 2026, 10:23
Very bad after sale service
I bought my Nissan Magnite in May 2024. I reqeusted a reverse camera as an extra. I was billed R13 000. In December 2025 the radio touch screen started to freeze. I took it back to Nissan. Late in January 2026, (after alot of follow ups), they informed me that the radio is fixed. When I left there, I realised that the mic is not working as well as the buttons on the steering wheel. I went back once again. They said they need to consult with the technicians and will come back to me. It is 10 March 2026. No feedback and I still sit with a R13000 radio that is not working.
0
Replies (0)MD
Minentle D
1 reviews | Active since Jan 2020
9 Mar 2026, 07:41
Nissa Magnite Acenta 2023 unresolved defects
We have been calling Nissan Kuilsriver regarding my car now they dropping our phone calls whenever we ask what is the wat forward about my car knowing my car there is nothing wrong with that car’s battery GIVE ME MY JOB CARD AND THE CAR DIAGNOSTIC which you guys fails to give me what I want the car’s mileage is very low for u guys to give me problems and I have never missed payments
Helpful (0)
|Replies (0)MD
Minentle D
1 reviews | Active since Jan 2020
9 Mar 2026, 07:41
Nissa Magnite Acenta 2023 unresolved defects
We have been calling Nissan Kuilsriver regarding my car now they dropping our phone calls whenever we ask what is the wat forward about my car knowing my car there is nothing wrong with that car’s battery GIVE ME MY JOB CARD AND THE CAR DIAGNOSTIC which you guys fails to give me what I want the car’s mileage is very low for u guys to give me problems and I have never missed payments
0
Replies (0)TM
Tshwaedi M
1 reviews | Active since Jan 2020
5 Mar 2026, 12:50
Nissan South Africa_Renault Bidvest McCarthy Germiston terible_pathetic service
I took my Nissan Qashqai for major service and also to check Stop/start_engine light on at Renault Bidvest McCarthy in Germiston 15 December 2025 and the technician by the name of Tshepo ran with the service however he failed to switch off the engine light so him and the service consultant by the name Nthabeleng advised me to bring back the car for reassessment the follow day-the 17th of December 2025 and I did that but the funny part about this whole story is, I was able to switch of the engine light on the same day I took my car from the which was-15 December 2025 and this is how I managed to switch it off-I drove the car at speed of 80kmh on gear 3/4 for 10km and that's how it went off and I explained to service consult when I brought back the car. I received a call later on around 11:30 in the morning from the same consult saying my car is ready for collection on the 17th of December 2025 but however she said and I quote" please note there's an additional quotation that you need to pay" and I asked why am I quoted again cause I've already paid everything on the 15th of December and also technician attached his report on the same jobcard I signed then she said the bully bitter_wicked acting manager by the name of matome said they should charge me for chemical they used in my car which I did not give consent or being told about it and till to date they're refusing to share the chemical that claimed it is a recommended product from nissan south with me and I was quoted R800 while initially was quoted R8 619.50.So the 30th of Jan 2026,the same acting manager agreed telephonically on our conference call with Nissan SA customer care consultant by the name of Tebogo Makoti that he will refund me R800 but 2x weeks late in February he came back telling Tebogo that they won't refund me even though I was charge twice for the same issue that their *********** technician failed to do when running with major. Now Tebogo manager by the name of Lerato Masiangoako she is scared of the same bully_wicked acting manager from Renault bidvest McCarthy Germiston saying to me there's nothing they can do even though they do have calls recording-transcripts whereby he was confirming to refund me on the 30th of Jan 2026.
Helpful (0)
|Replies (0)TM
Tshwaedi M
1 reviews | Active since Jan 2020
5 Mar 2026, 12:50
Nissan South Africa_Renault Bidvest McCarthy Germiston terible_pathetic service
I took my Nissan Qashqai for major service and also to check Stop/start_engine light on at Renault Bidvest McCarthy in Germiston 15 December 2025 and the technician by the name of Tshepo ran with the service however he failed to switch off the engine light so him and the service consultant by the name Nthabeleng advised me to bring back the car for reassessment the follow day-the 17th of December 2025 and I did that but the funny part about this whole story is, I was able to switch of the engine light on the same day I took my car from the which was-15 December 2025 and this is how I managed to switch it off-I drove the car at speed of 80kmh on gear 3/4 for 10km and that's how it went off and I explained to service consult when I brought back the car. I received a call later on around 11:30 in the morning from the same consult saying my car is ready for collection on the 17th of December 2025 but however she said and I quote" please note there's an additional quotation that you need to pay" and I asked why am I quoted again cause I've already paid everything on the 15th of December and also technician attached his report on the same jobcard I signed then she said the bully bitter_wicked acting manager by the name of matome said they should charge me for chemical they used in my car which I did not give consent or being told about it and till to date they're refusing to share the chemical that claimed it is a recommended product from nissan south with me and I was quoted R800 while initially was quoted R8 619.50.So the 30th of Jan 2026,the same acting manager agreed telephonically on our conference call with Nissan SA customer care consultant by the name of Tebogo Makoti that he will refund me R800 but 2x weeks late in February he came back telling Tebogo that they won't refund me even though I was charge twice for the same issue that their *********** technician failed to do when running with major. Now Tebogo manager by the name of Lerato Masiangoako she is scared of the same bully_wicked acting manager from Renault bidvest McCarthy Germiston saying to me there's nothing they can do even though they do have calls recording-transcripts whereby he was confirming to refund me on the 30th of Jan 2026.
0
Replies (0)MD
Minentle D
1 reviews | Active since Jan 2020
5 Mar 2026, 06:36
Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
I am writing on behalf of my daughter Minentle Dlaku to request accountability and resolution of the ongoing defects affecting the Nissan Magnite acenta reg CAA 521-509 that she purchased as a brand new in November 2023. In less than two years of ownership, the vehicle began experiencing repeated breakdown and these were the dates which Kuilsriver Nissan attended to the vehicle ( 17 September and 04 November 2025 ). We also have another breakdown today . This is particularly unacceptable given that the car has very low mileage of 27300 kms and is seldomly used, this can be proven by the tracker. The car is mostly kept at home and has not been subjected to heavy use or abnormal driving conditions. Under these circumstances, the persisting failures and lack of support are unreasonable and resulted in us loosing confidence in brand Nissan. Despite multiple repairs, we have not been provided with comprehensive written diagnostic reports outlining the root causes of the faults. Instead of a permanent resolution, the vehicle continues to develop additional issues. This pattern indicates that the underlying problem has not been properly identified or addressed.
Helpful (0)
|Replies (0)MD
Minentle D
1 reviews | Active since Jan 2020
5 Mar 2026, 06:36
Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
I am writing on behalf of my daughter Minentle Dlaku to request accountability and resolution of the ongoing defects affecting the Nissan Magnite acenta reg CAA 521-509 that she purchased as a brand new in November 2023. In less than two years of ownership, the vehicle began experiencing repeated breakdown and these were the dates which Kuilsriver Nissan attended to the vehicle ( 17 September and 04 November 2025 ). We also have another breakdown today . This is particularly unacceptable given that the car has very low mileage of 27300 kms and is seldomly used, this can be proven by the tracker. The car is mostly kept at home and has not been subjected to heavy use or abnormal driving conditions. Under these circumstances, the persisting failures and lack of support are unreasonable and resulted in us loosing confidence in brand Nissan. Despite multiple repairs, we have not been provided with comprehensive written diagnostic reports outlining the root causes of the faults. Instead of a permanent resolution, the vehicle continues to develop additional issues. This pattern indicates that the underlying problem has not been properly identified or addressed.
0
Replies (0)