The Bakkie Shop
Claimed Business
The Bakkie Shop
Claimed Business
146 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, The Bakkie Shop delivers a consistently strong customer experience centred on fast delivery, responsive communication, and quality aftermarket accessories. Customers frequently praise named staff members like Chris, Daniel, and Stephan for going above and beyond. However, a small but significant pattern of undelivered orders and delayed refunds represents a notable risk area, particularly around Sales & Purchase Experience (4.2) and Communication & Aftercare (4.1).
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise staff by name, highlighting Chris, Daniel, and Stephan as knowledgeable, friendly, and genuinely invested in helping. After-hours availability is a recurring highlight.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
88 hours 42 minutesAverage Time To Reply
-4 NPSRecommended: Unlikely
Replied to 23% of negative reviews
Typically takes less than 126 hours 26 min to reply
TrustIndex
0
Score
Ranking
#11
in Repairs & Service
Avg Reply
88 hours 42 minutes
NPS Score
-4
Recommended: Unlikely
Replied to 23% of negative reviews
Typically takes less than 126 hours 26 min to reply
Review Distribution
3.5|146 Reviews
May '25 - Apr '26
5(62.8%)
4(0.7%)
3(0.7%)
2(2.2%)
1(33.6%)
5(62.8%)
4(0.7%)
3(0.7%)
2(2.2%)
1(33.6%)
Recent reviews (146)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
KM
Kholofelo M
1 reviews | Active since Jan 2020
22 Feb 2026, 05:16
Refund
Refunds take 7 - 14 working days but I've been waiting for 5 weeks, going on 6.
Helpful (0)
|Replies (0)KM
Kholofelo M
1 reviews | Active since Jan 2020
22 Feb 2026, 05:16
Refund
Refunds take 7 - 14 working days but I've been waiting for 5 weeks, going on 6.
0
Replies (0)M
Mmmgeneraltrading
1 reviews | Active since Jan 2020
20 Feb 2026, 11:32
Satisfied with the c...
Satisfied with the company service, im very much happy, first time I was afraid or doubted that I won't get my stuff ,but im soo happy, my gratitude to the company I will order many items agai
Helpful (0)
|Replies (0)M
Mmmgeneraltrading
1 reviews | Active since Jan 2020
20 Feb 2026, 11:32
Satisfied with the c...
Satisfied with the company service, im very much happy, first time I was afraid or doubted that I won't get my stuff ,but im soo happy, my gratitude to the company I will order many items agai
0
Replies (0)CW
Chanel W
1 reviews | Active since Jan 2020
20 Feb 2026, 11:24
The Bakkie shop were friendly from the beginning, they were always available and assisted were they could
The Bakkie shop were friendly from the beginning, they were always available and assisted were they could. I appreciate all the time they took to help me and make sure that their product is perfect.
Helpful (0)
|Replies (0)CW
Chanel W
1 reviews | Active since Jan 2020
20 Feb 2026, 11:24
The Bakkie shop were friendly from the beginning, they were always available and assisted were they could
The Bakkie shop were friendly from the beginning, they were always available and assisted were they could. I appreciate all the time they took to help me and make sure that their product is perfect.
0
Replies (0)FR
W
Willy
1 reviews | Active since Jan 2020
16 Feb 2026, 13:17
I ordered Roll Bar for Chevy Utility Bakkie, as much as the model is discontinued, i was able to receive it in less than a week
I ordered Roll Bar for Chevy Utility Bakkie, as much as the model is discontinued, i was able to receive it in less than a week. Thanx to Chris
Helpful (0)
|Replies (0)W
Willy
1 reviews | Active since Jan 2020
16 Feb 2026, 13:17
I ordered Roll Bar for Chevy Utility Bakkie, as much as the model is discontinued, i was able to receive it in less than a week
I ordered Roll Bar for Chevy Utility Bakkie, as much as the model is discontinued, i was able to receive it in less than a week. Thanx to Chris
0
Replies (0)C
A