Alisom Communications Appalling Customer Service

Since Sunday 24 September, our Vodacom LTE internet service has been down. Despite numerous promises to call us back with updates, we have received no resolution from the company. Contacting the initial sales person, Megan Steyn, has proven unsuccessful and this is not the first time we have experienced internet issues within a 6-month period. Each time, it takes over three days to receive a response from Alisom, who then directs us to Vodacom's self-help support number. This level of customer service from Alisom is unacceptable and has greatly impacted our business' productivity and customer support in the past 5 days.