Pay back my money

Paid them in full on the 5 July 2023.. on the day before collection they came with a lot of stories that they cannot collect and move dates on we needed to use a nother mover as we committed to relocate Months later always promising to pay back but never deliver on promises...empty lies and never answer there phone or call back .10 000 reasons on why cannot pay me back...handed them over to my lawyers...