All Certificates by TM consultants - Beware

I requested assistance from All certificates by TM Consultants via their website http://www.allcertificates.co.za - this was in November 2017. A lady by the name of Tessa Maritz assisted me and proceeded to confirm that they are able to assist me with my application for a BI-30 / Vault copy of my marriage certificate. An invoice was sent to me and deposit paid as per their requirements. To date, the last update that I have is on the 06th February 2018 - stating that Tessa is on the way to Home Affairs and will update me. Since then, absolutely no feedback received. Taken a deposit and no decency to get back to me......if you cant do the application tell me and refund me. The way you run your business and communicate with your paying client is absolutely #$%#@! up.