1 reviews | Active since Member
<p>For our move from North-West Province to the Western Cape in August 2017, we used “All Furniture Removals”. DO NOT USE THIS COMPANY!!!! He phoned daily begging me to give them the job and offered me a better deal than the company I was considering, also saying that they will have our household items at the new address within the next day. This was great considering that we would have to wait 3 days for the other company to deliver our goods. On the date of removal, not only were they late (A), but they showed up with one very small truck (for our 3 bedroom house) (B). This resulted in us having to “crisis manage” and find temporary storage for some items since everything didn’t fit into the small truck (surprise, surprise…). Still, he said they will pick up these items and have it transported to us the following week. Two weeks later he finally collected the “left over” items (C), however these were only delivered to us A MONTH after our initial move (D), with him using EVERY excuse twice in the meantime (i.e. from the ONE public holiday to the truck breaking down in PE and even being hospitalised for diabetes twice) (E)!! Funny enough, these items came on the same day/truck as our friends’ goods, who moved down to Cape Town a month after us – he undoubtedly made us wait since he didn’t want the expenses of sending our things earlier as promised even though he messed up. Fortunately, our friends told us our things have arrived since he didn’t even bother to let us know about its arrival in Cape Town (F)! P.S. we told our friends to NOT use them as well, however it appeared that he contracted their move out to another, much more professional company, so they didn’t have any trouble. My last, major issues, are that we paid (a lot) extra to have full household insurance in addition to the in-transit insurance. And yes, our furniture was severely damaged and dented upon arrival since they didn’t use blankets/bubblewrap on all the items I specified and paid for (G). I immediately took photos of everything and even included the original payslips of everything to make things easier for the submission of the claim. It’s been almost 4 months now with him avoiding my calls, messages and e-mails and not sending me the insurance paperwork – he probably can’t think of an excuse to “cover” for his corrupt company not submitting my claims in the first place and stealing that money (H). After providing 8 reasons, again, DO NOT USE THIS COMPANY!!!!</p>
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