They are Pathetic!!!

Pathetic customer service! I will never use them again!!!!!

I bought a complete rear diff and axle from them but they supplied me with the wrong diff ratio. I discovered this on route to a 4x4 tour of which I was the guide. They couldn't supply me with the correct diff so halfway through my tour I had to rush 4hours back to fit my old diff centre to correct the issue before rushing back as my clients were waiting.

Their mistake cost me R9k in total in fuel and damages. I simply asked them to refund me for the Labour expenses for switching my old diff centre with their incorrect one. They point blank refused!

They then offered to refund me for the wrong diff centre they supplied me. They took the diff back, then gave me ridiculous paperwork to try arrange a refund. After all the hassle I sent them everything expect I had a copy of the their invoice and wasn't able to produce the original. After all the time and money they cost me because of their mistake, they refuse to refund me because of a copy instead of an original but they were all too happy to take the wrong diff centre back. I have repeatedly asked for the manager to try resolve this simple issue yet I'm ignored and not once will the so called manager phone me. I've tired repeatedly to get his contact details so I can phone him directly but they won't give it to me.

So now I sit with a big expense due to their incompetents. They took the diff without refunding me, I had to pay Labour twice and they are less than helpful. To top it off, the diff I received was in such bad shape, several parts had to be stripped off my diff to try make it work. Secondly, it was not even two weeks and the diff they supplied is already leaking oil out the side shafts.

This is disgusting!