Terrible after service by the agent

Everything (service) went well during the bond application to registration of the property. After registration, we realise that the water pipe from the kitchen to the drain outside was damaged. I immediately notified the agent, she promised to come see what is happening with pipe, she never came. I would WhatsApp her & she'll bluetick me: no response, no communication non whatsoever. After all, she's the one who said if we have problems, we should contact her then she decides not to respond. What a terrible service by the agent? Wouldn't recommend her/ the company to anyone