No commitment to following their contract, disregard for the law and poor communication

I have a very negative opinion on the service at Allens Real Estate. I rented a home in Langebaan through them.

They did not conduct certain services they are required to provide by law and stipulated in the contract such as ingoing and outgoing inspections. They did not provide the outgoing inspection even though I contacted them to do so.

The written communication provided by agents working at Allens Real Estate does not meet a modern South African matriculant's level of writing. The poor level of communication will be frustrating enough to put you off any deal with them.

Normally property agencies who manage rentals will hold on to your deposit in their own trust account. Allens Real Estate actually forwarded my deposit to the landlord who went on a spending spree with my deposit.

The contract I signed through Allens states that landlords should provide receipts for expenses incurred. When I requested the landlord (Ivubu property developers) to provide receipts for expenses, Cheryl Allen and her agents at Allens Real Estate were not interested in helping mediate the any breach of contract as the managing agents whose letter head and names were on the lease agreement.

Any contractual breach signed with this company will not be respected.