UNIT LH18 Refund from Alley Roads

I had a bad experience regarding my refund from LeMatt properties and Alley Roads, I paid a deposit and admin fee after I was told that the apartment is readily available only to be told after I made a payment that I should wait for 2 weeks before I can move in at Lahoff Mews. I immediately cancelled my contract with them and Is Metering however I managed to cancel and get my refund from ISMetering within a week, when I spoke to a lady at LeMatt Properties she referred me to Nicollete Nortje who works for Alley Roads who told me that she escalated the matter to management and that I will get back R4800,. 00. I wrote her emails and made called to her and she kept on promising me that I will get my money back. Kindly assist with this matter.