A
Allianz
Claimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Allianz
Allianz has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Allianz across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Andre S
1 reviews | Active since Jan 2020
19 Dec 2025, 06:17
Warning - buyer be aware - policy is not realistic re claims!
Warning - buyer be aware! Well, that was a waste of money.. summary says if your trip is interrupted or has travel delays, they pay out. But if you read the fine print, most day to day conditions are actually excluded. Travel carriers need to be on strike, shutdown or there needs to be a natural disaster. All other realistic carrier related issues are excluded. So if airline cancels or the aircraft needs repairs.. you’re on your own! Husband’s flight was delayed, then cancelled, then rerouted. Allianz says ag shame, so sad, bye bye.. Buyer be aware. Won’t use them again!
Helpful (0)
|Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
19 Dec 2025, 06:17
Warning - buyer be aware - policy is not realistic re claims!
Warning - buyer be aware! Well, that was a waste of money.. summary says if your trip is interrupted or has travel delays, they pay out. But if you read the fine print, most day to day conditions are actually excluded. Travel carriers need to be on strike, shutdown or there needs to be a natural disaster. All other realistic carrier related issues are excluded. So if airline cancels or the aircraft needs repairs.. you’re on your own! Husband’s flight was delayed, then cancelled, then rerouted. Allianz says ag shame, so sad, bye bye.. Buyer be aware. Won’t use them again!
0
Replies (0)HM
Hlengiwe M
1 reviews | Active since Jan 2020
10 Apr 2025, 19:25
****
Bought travel insurance in November 2024 and just before I had to travel Itrip had to be cancelled due to riots in Mozambique. I asked if they can amend dates. They told me they could not do so, and I would need to cancel the first policy to get a refund and then purchase a new travel insurance policy. I requested a cancellation of the first policy with refund and purchased a new one, as advised. Now when I query the refund, they tell me it has been processed, but there is no reversal of funds that appears on my card statement and I have checked with my bank multiple times.
Helpful (0)
|Replies (0)HM
Hlengiwe M
1 reviews | Active since Jan 2020
10 Apr 2025, 19:25
****
Bought travel insurance in November 2024 and just before I had to travel Itrip had to be cancelled due to riots in Mozambique. I asked if they can amend dates. They told me they could not do so, and I would need to cancel the first policy to get a refund and then purchase a new travel insurance policy. I requested a cancellation of the first policy with refund and purchased a new one, as advised. Now when I query the refund, they tell me it has been processed, but there is no reversal of funds that appears on my card statement and I have checked with my bank multiple times.
0
Replies (0)GJvR
Gerhard Jansen van Rensburg
1 reviews | Active since Jan 2020
24 Dec 2024, 06:25
Useless communication
I have been sending documents and not received any confirmation an receipt. They don't give feedback on the process. The case worker is rude. You can't phone and get hold of them. Never awnser the phones.
Helpful (0)
|Replies (0)GJvR
Gerhard Jansen van Rensburg
1 reviews | Active since Jan 2020
24 Dec 2024, 06:25
Useless communication
I have been sending documents and not received any confirmation an receipt. They don't give feedback on the process. The case worker is rude. You can't phone and get hold of them. Never awnser the phones.
0
Replies (0)DG
Damon G
1 reviews | Active since Jan 2020
13 Nov 2024, 07:57
**** artists
Have nothing to do with Allianz Travel Insurance. I took out medical cover for a trip to Spain. I experienced a medical crisis there, but when I tried to claim from Allianz, it wouldn't go through. I made telephonic contact with them, and they sounded very concerned and helpful, but since then my number has been blocked and all emails remain unanswered. They are a ****, they will take your money and deliver nothing.
Helpful (0)
|Replies (0)DG
Damon G
1 reviews | Active since Jan 2020
13 Nov 2024, 07:57
**** artists
Have nothing to do with Allianz Travel Insurance. I took out medical cover for a trip to Spain. I experienced a medical crisis there, but when I tried to claim from Allianz, it wouldn't go through. I made telephonic contact with them, and they sounded very concerned and helpful, but since then my number has been blocked and all emails remain unanswered. They are a ****, they will take your money and deliver nothing.
0
Replies (0)PVdW
Petru Van der Walt
1 reviews | Active since Jan 2020
28 Oct 2024, 09:29
Can recommend Allianz travel insurance, for sure.
I am over 76 old so then travel insurance becomes an issue with multiple criteria and increased premium. I did not find it so with Allianz! applying was fast, with very friendly response and at a reasonable price. Unfortunately, during my travel abroad had a medical issue and needed to claim back. Same very speedy response and within 10 days my claim was settled. I will in future not hesitate to take out my travel insurance with Allianz and can honestly recommend it.
Helpful (0)
|Replies (0)PVdW
Petru Van der Walt
1 reviews | Active since Jan 2020
28 Oct 2024, 09:29
Can recommend Allianz travel insurance, for sure.
I am over 76 old so then travel insurance becomes an issue with multiple criteria and increased premium. I did not find it so with Allianz! applying was fast, with very friendly response and at a reasonable price. Unfortunately, during my travel abroad had a medical issue and needed to claim back. Same very speedy response and within 10 days my claim was settled. I will in future not hesitate to take out my travel insurance with Allianz and can honestly recommend it.
0
Replies (0)FT
Floh T
1 reviews | Active since Jan 2020
10 Sept 2024, 14:02
Allianz FlyAirLink Travel Insurance doesn't answer emails for >3 months, doesn't answer phone
Allianz sells travel insurance on FlyAirLink booking site and does not respond to emails in almost 4 months! Airlink suggests I call them on Tuesday 10 Sep at 3:50pm, the answering machine refers to business hours 8-4:30, requests to leave a message, and then hangs up.
Helpful (0)
|Replies (0)FT
Floh T
1 reviews | Active since Jan 2020
10 Sept 2024, 14:02
Allianz FlyAirLink Travel Insurance doesn't answer emails for >3 months, doesn't answer phone
Allianz sells travel insurance on FlyAirLink booking site and does not respond to emails in almost 4 months! Airlink suggests I call them on Tuesday 10 Sep at 3:50pm, the answering machine refers to business hours 8-4:30, requests to leave a message, and then hangs up.
0
Replies (0)PN
Penny N
1 reviews | Active since Jan 2020
17 Jul 2024, 12:46
DON'T GET TRAVEL INSURANCE VIA ALLIANZ
This company finds every excuse not to pay a client. Did an overseas holiday recently and the luggage wheels were damaged due to cobblestoned streets. Unfortunately, not having data or access to WiFi, I could not report it immediately (I was assured by my travel agent that we will have WiFi on the bus etc, so I didn't need expensive international roaming, but that's a story for another day). A week later when I got home, it was reported and they are refusing to pay as it was not reported immediately. Using a technicality to get out of paying for a claim. This is so frustrating as I am claiming so much less than the amount that the luggage is covered for, but they are being adamant that the will not pay. My advise, use any other company for travel insurance except Allianz.
Helpful (0)
|Replies (0)PN
Penny N
1 reviews | Active since Jan 2020
17 Jul 2024, 12:46
DON'T GET TRAVEL INSURANCE VIA ALLIANZ
This company finds every excuse not to pay a client. Did an overseas holiday recently and the luggage wheels were damaged due to cobblestoned streets. Unfortunately, not having data or access to WiFi, I could not report it immediately (I was assured by my travel agent that we will have WiFi on the bus etc, so I didn't need expensive international roaming, but that's a story for another day). A week later when I got home, it was reported and they are refusing to pay as it was not reported immediately. Using a technicality to get out of paying for a claim. This is so frustrating as I am claiming so much less than the amount that the luggage is covered for, but they are being adamant that the will not pay. My advise, use any other company for travel insurance except Allianz.
0
Replies (0)AT
Akhona T
1 reviews | Active since Jan 2020
21 May 2024, 06:14
Allianz does not want to refund my money!
Bought travel insurance last year and just before I had to travel I realised I needed to amend the end date of my travels on that policy. They told me they could not do so, and I would need to cancel the first policy to get a refund and then purchase a new travel insurance policy. I requested a cancellation of the first policy with refund and purchased a new one, as advised. Now when I query the refund, they tell me it has been processed, but there is no reversal of funds that appears on my card statement and I have checked with my bank multiple times. They provided a false proof of payment.
Helpful (0)
|Replies (0)AT
Akhona T
1 reviews | Active since Jan 2020
21 May 2024, 06:14
Allianz does not want to refund my money!
Bought travel insurance last year and just before I had to travel I realised I needed to amend the end date of my travels on that policy. They told me they could not do so, and I would need to cancel the first policy to get a refund and then purchase a new travel insurance policy. I requested a cancellation of the first policy with refund and purchased a new one, as advised. Now when I query the refund, they tell me it has been processed, but there is no reversal of funds that appears on my card statement and I have checked with my bank multiple times. They provided a false proof of payment.
0
Replies (0)