AS
Andre S
Active since Jul 2011
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Warning - buyer be aware - policy is not realistic re claims!
Warning - buyer be aware! Well, that was a waste of money.. summary says if your trip is interrupted or has travel delays, they pay out. But if you read the fine print, most day to day conditions are actually excluded. Travel carriers need to be on strike, shutdown or there needs to be a natural disaster. All other realistic carrier related issues are excluded. So if airline cancels or the aircraft needs repairs.. you’re on your own! Husband’s flight was delayed, then cancelled, then rerouted. Allianz says ag shame, so sad, bye bye.. Buyer be aware. Won’t use them again!
0 replies
12 months ago
Sadly no Resolution 35 days later
I have 2 separate packages - both Max Unlimited 10 - I should get up to 10mbps download speeds per site, and in past it was stable at around 8mbps. 6 Mar - I email advising my average speed is down between 1.5 to 1.6mbps. A* responds asking what times it is slow. I advise ALL the time. No word back from Paratus. 10 Mar I ask again. No response. 11 Mar I ask again. A* answers that he is speaking to network team. Then made a change which see made it even slower. No response after I tell him. 12 Mar I get a one liner asking me if I can get into my bank and other apps. I advise it is still too slow and everything times out. 13 Mar - nothing from Paratus. I ask again. L* asks S* to check. S* advises me that my speeds are “well within the contracted speeds of a Broad Band Fair Share Service”. I questioned this Fair Service but get no response. 14 Mar I ask again. I get reply that both dishes are unaligned. I question this because sometimes I get full speeds, other times there’s nothing. I asked questions - no reply.. On BOTH dishes!?! Today is 10 Apr - 35 days later. No resolution. Still paying for 2x 10mbps package and only getting an average of 0.7mbps service on both.
0 replies
13 months ago
Overselling Satellite Bandwidth?
My 2 independent packages are Max Unlimited 10 - I should get up to 10mbps download speeds. 6 Mar - I email advising my average speed on both setups are down between 1.5 to 1.6. Andrew Foulkes responds asking what times it is slow. I advise ALL the time. No word back from Paratus. 10 Mar I ask again. No response. 11 Mar I ask again. Andrew answers that he is speaking to network team. Then makes a “change” that makes it even slower. No word after I tell him. 12 Mar I get a one liner asking me if I can get into my bank and other apps. I advise it is still too slow and everything times out. 13 Mar - nothing from Paratus. I ask again. Liza Kluever asks Schalk Coetzee to check. Schalk advises me that my speeds are “well within the contracted speeds of a Broad Band Fair Share Service”. I contradict this Fair Service but get no response. 14 Mar I ask again. Today is 15 Mar - 9 days later. Deathly quiet in the Paratus office. Still paying for a 10mbps package and getting a 0.7mbps service. STAY AWAY from Paratus. I think they oversell their bandwidth and after sales service is non-existent!
0 replies
17 months ago
It is simple to claim a refund via One Plan whatsapp
It is simple to claim a refund via One Plan whatsapp. Khoza Cate was very helpful and guided me through the procedure well. Thank you!
56 replies
22 months ago
No service from Client Services, FICA or personal banker
First, get no notice of a pending FICA, then get surprised by a threatening letter stating they will shut my account as I did nothing & I must make sure to withdraw all funds. I then speak to FNB via App, they send forms, I send in to cddtriggerescalations@fnb.co.za and personal mngr bonginkosi.magagula@fnb.co.za, then resend (total send of 3 times) to all & to privateclientsservice@fnb.co.za on 13 Jun, 20 Jun, 23 Jun - NO reply yet.. Nada, not sure if I will have account soon as they threatened to close it.
53 replies
24 months ago
Don't use UPS
1ZA277V9D949436618 - sitting in Kemptonpark since 2 May The above - no replies from UPS, no tracking updates, and certainly no replies on emails. Not sure they even know where the parcel is. Will be submitting a claim.
53 replies
29 months ago
Not contactable.
I've been struggling for 2 days to get hold of them. Their switchboard just puts you on hold automatically, and you waste your money hanging on for someone to help. Eventually you give up or get disconnected. There's no email addresses you can send your query to, and the website's "Contact us" form gives you various errors, deletes all the data, and tells you to retry. In the meanwhile, my 2 parcels are not getting delivered.. Why do people still use RAM??
364 replies
30 months ago
Harrasment
REF:DT095079 Musa T****: Harassing me about an unpaid Nedbank account - even though I told them many times they have the wrong number. I am NOT Musa T**** and do NOT have unpaid anythings! Cease and desist!!
655 replies
32 months ago
Shocking Service - Cannot Cancel
As a last resort, I have no choice but to post here. I have been trying to cancel my Tracker since 23 Aug 2023. The number supp**** by 0860605040 number, for cancellations was for (011) 243-6005. This goes directly to music – not even a “you have reached Tracker”.. just music. And there you park until you give up 20 minutes later. Tried this a few times on different days and times. I then tried sending a website message.. I got back an email saying: “Kindly note that Tracker will no longer attempt to contact you with regards to your request, based on the following reason: Duplicate.” Then tried info@tracker.co.za and churn@tracker.co.za – same “Duplicate” message. But yet, no phone call back! Shocking!
263 replies
35 months ago
I love working with Oneplan Insurance, specifically Mathapelo Mathibe
I love working with Oneplan Insurance, specifically Mathapelo Mathibe. She sorted out my card issue very quickly and efficiently. One Plan has stood us proud on all our claims.
53 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
11 (68.75%)