Tracker Connect
Verified Business
AI Review Summary
Based on recent customer reviews, Tracker Connect is a deeply troubled security provider facing severe criticism across virtually every aspect of its service. Customers consistently report billing irregularities, near-impossible cancellation processes, faulty tracking devices, absent emergency responses, and adversarial customer service. While a small number of reviews praise individual agents who go above and beyond, the overwhelming pattern describes a company that prioritises revenue extraction over genuine customer protection and care.
Top Strengths:
- •Customer Service & Communication: A handful of named agents such as Kopano Moorosi, Keith Luthuli, Phumudzo Masindi, and Katleho Mankoe receive enthusiastic individual praise for responsiveness, ownership, and going the extra mile to resolve complex issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.3Trustindex Rating
#4Ranked In Vehicle Tracking
5 hours 43 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 5 hours 45 min to reply
TrustIndex
3.3
Score
Ranking
#4
in Vehicle Tracking
Avg Reply
5 hours 43 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 5 hours 45 min to reply
Review Distribution
1.4|427 Reviews
May '25 - Apr '26
5(9.9%)
4(1.2%)
3(1%)
2(2.2%)
1(85.6%)
5(9.9%)
4(1.2%)
3(1%)
2(2.2%)
1(85.6%)
Recent reviews (427)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
D
Duhann
1 reviews | Active since Jan 2020
16 Mar 2026, 15:57
WORST COMPANY EVER!!!!
Tracker billing a client after confirming billing was stopped – unacceptable I am extremely disappointed in the way this matter is being handled by Tracker. My vehicle (registration HV81RWGP) was ****** on 19 February 2026. Tracker confirmed to me in writing on 2 March 2026 that billing on my account (CL12618595) was stopped on 20 February 2026 due to the theft. Despite this clear written confirmation from Tracker: • I received an invoice for a R60 collection fee for an unpaid debit order. • I received SMS messages claiming my account is in arrears and requesting R259. • I received another message stating that billing will continue unless I contact them. This is completely unacceptable. A company cannot confirm in writing that billing has stopped and then continue sending arrears notices and collection fees. To make matters worse, emails sent to Tracker have not been answered, yet automated SMS messages demanding payment continue. This is clearly an administrative failure on Tracker’s side, and customers should not be harassed for payment when the company itself confirmed billing was stopped. If this matter is not corrected immediately, I will escalate the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission, as continued billing and collection attempts after written confirmation that billing has stopped is unacceptable. Tracker must urgently: 1. Remove the incorrect charges. 2. Confirm the account balance is zero. 3. Stop all billing and collection activity on this account. I expect this matter to be resolved without further delay.
Helpful (0)
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Duhann
1 reviews | Active since Jan 2020
16 Mar 2026, 15:57
WORST COMPANY EVER!!!!
Tracker billing a client after confirming billing was stopped – unacceptable I am extremely disappointed in the way this matter is being handled by Tracker. My vehicle (registration HV81RWGP) was ****** on 19 February 2026. Tracker confirmed to me in writing on 2 March 2026 that billing on my account (CL12618595) was stopped on 20 February 2026 due to the theft. Despite this clear written confirmation from Tracker: • I received an invoice for a R60 collection fee for an unpaid debit order. • I received SMS messages claiming my account is in arrears and requesting R259. • I received another message stating that billing will continue unless I contact them. This is completely unacceptable. A company cannot confirm in writing that billing has stopped and then continue sending arrears notices and collection fees. To make matters worse, emails sent to Tracker have not been answered, yet automated SMS messages demanding payment continue. This is clearly an administrative failure on Tracker’s side, and customers should not be harassed for payment when the company itself confirmed billing was stopped. If this matter is not corrected immediately, I will escalate the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission, as continued billing and collection attempts after written confirmation that billing has stopped is unacceptable. Tracker must urgently: 1. Remove the incorrect charges. 2. Confirm the account balance is zero. 3. Stop all billing and collection activity on this account. I expect this matter to be resolved without further delay.
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Replies (0)EC
Elijah C
1 reviews | Active since Jan 2020
15 Mar 2026, 15:41
Poor service
Unprofessional and rude call Centre extremely poor turn around time Tracker will wait for people to be in danger or the vehicle stripped before they respond very poor service do not recommend using tracker for your own safety Call Centre agents are rude
Helpful (0)
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Elijah C
1 reviews | Active since Jan 2020
15 Mar 2026, 15:41
Poor service
Unprofessional and rude call Centre extremely poor turn around time Tracker will wait for people to be in danger or the vehicle stripped before they respond very poor service do not recommend using tracker for your own safety Call Centre agents are rude
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Mandy M
1 reviews | Active since Jan 2020
14 Mar 2026, 16:19
*****ulent and shady company!!
I have never contacted you for your service and I am not interested in any of your services. Somehow y'all have an audacity to submit a debi check mandate to my bank without any authorisation or consent from me. That is *****, ******* and *********. I have sent y'all an email and expect to remove my details from your system!!
Helpful (0)
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Mandy M
1 reviews | Active since Jan 2020
14 Mar 2026, 16:19
*****ulent and shady company!!
I have never contacted you for your service and I am not interested in any of your services. Somehow y'all have an audacity to submit a debi check mandate to my bank without any authorisation or consent from me. That is *****, ******* and *********. I have sent y'all an email and expect to remove my details from your system!!
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AJVV
ANDRE JANSE VAN VUUREN
1 reviews | Active since Jan 2020
10 Mar 2026, 15:41
*********** people
Not sure what to do or to say anymore. Clearly Tracker staff do not understand English. Can you please let me know what language you talk so I can try and do it in that language. I've requested numerous times for TRACKER to remove me from the Company vehicles. Ive sent emails,posted complaints on hellopeter , facebook and even linkin yet no one understands simple thing to do . Its gone to a point now that I also want to cancel my personal vehicles tracking with Tracker. I cant work with *********** people. If you cant even do this simple task how you tracking and looking after my vehicle? I told the person from Tracker that phoned me now that next time tracker phones me for a vehicle from COMPANY. I will tell them its an emergency and vehicle was just hijacked, maybe then someone will wake up.
Helpful (0)
|Replies (0)AJVV
ANDRE JANSE VAN VUUREN
1 reviews | Active since Jan 2020
10 Mar 2026, 15:41
*********** people
Not sure what to do or to say anymore. Clearly Tracker staff do not understand English. Can you please let me know what language you talk so I can try and do it in that language. I've requested numerous times for TRACKER to remove me from the Company vehicles. Ive sent emails,posted complaints on hellopeter , facebook and even linkin yet no one understands simple thing to do . Its gone to a point now that I also want to cancel my personal vehicles tracking with Tracker. I cant work with *********** people. If you cant even do this simple task how you tracking and looking after my vehicle? I told the person from Tracker that phoned me now that next time tracker phones me for a vehicle from COMPANY. I will tell them its an emergency and vehicle was just hijacked, maybe then someone will wake up.
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PS
Pulane S
1 reviews | Active since Jan 2020
9 Mar 2026, 15:46
Bad service
The service is honestly horrible. In January my debit order didn’t go through the first time but then they recollected a short while after, even though it went through, I got double debited in February. I requested a refund, which I have not received until today. I also tried to cancel but they told me about a R750 cancellation fee which the agent did not disclose when extending the contract, he noted the contract was on a month to month basis. I then requested that particular call which the consultant did not provide me with, she didn’t even refer me to the agent who initially extended the contract initially (which she said she would). All of this has been extremely frustrating and their slow response to emails and call back requests is frustrating.
Helpful (0)
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Pulane S
1 reviews | Active since Jan 2020
9 Mar 2026, 15:46
Bad service
The service is honestly horrible. In January my debit order didn’t go through the first time but then they recollected a short while after, even though it went through, I got double debited in February. I requested a refund, which I have not received until today. I also tried to cancel but they told me about a R750 cancellation fee which the agent did not disclose when extending the contract, he noted the contract was on a month to month basis. I then requested that particular call which the consultant did not provide me with, she didn’t even refer me to the agent who initially extended the contract initially (which she said she would). All of this has been extremely frustrating and their slow response to emails and call back requests is frustrating.
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Replies (0)PG
Pippie G
1 reviews | Active since Jan 2020
9 Mar 2026, 12:57
Unprofessional service with no Accountability
I previously stated my dissatisfaction with Tracker as my debit order was not actioned. I was assured that the problem was sorted out and guess what my debit order for March 2026 was never deducted. I sent an email asking for an explanation and feedback and received this email from the Credit Controller, "I trust you well, please be advised that your request to change to cash option has been approved" I never made that request so I have no idea whether this person ever read and understood my request for information on my debit order activation, or just was just too lazy to do the research to provide me with the correct and fact based information I had asked for. Needless to say I received no call to apologise or to tell me what will happen about this month's payment and future payments. Extremely unprofessional service and obviously they don't value their customers either, so I guess I will try another service provider who would like my business!!
Helpful (0)
|Replies (0)PG
Pippie G
1 reviews | Active since Jan 2020
9 Mar 2026, 12:57
Unprofessional service with no Accountability
I previously stated my dissatisfaction with Tracker as my debit order was not actioned. I was assured that the problem was sorted out and guess what my debit order for March 2026 was never deducted. I sent an email asking for an explanation and feedback and received this email from the Credit Controller, "I trust you well, please be advised that your request to change to cash option has been approved" I never made that request so I have no idea whether this person ever read and understood my request for information on my debit order activation, or just was just too lazy to do the research to provide me with the correct and fact based information I had asked for. Needless to say I received no call to apologise or to tell me what will happen about this month's payment and future payments. Extremely unprofessional service and obviously they don't value their customers either, so I guess I will try another service provider who would like my business!!
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