NM
Noloyiso M
Active since May 2011
17
Reviews
0
Industries
Reviews
17 reviews13 months ago
Undelivered parcel and lies from customer service consultant
On the 18 March I went to courier guy CT airport to send 3 piece parcel. I specifically asked for service that requires my parcel to be delivered by Monday the 24th. Monday my parcel was not delivered, I called their customer 5 times spoke with Lerato twice who told me my parcel would be delivered before 4pm. I called after 4pm she told me that the driver is still on his way. I also spoke to one consultant who confirmed with their operations manager Matthew that indeed the parcel will be delivered. I was also in awe that driver had portion of my parcel and the other portion was at the Boksburg Kiosk how I don’t know and no one could give me explanation. I am soo angry at the lies and misleading that I got form the consultants, the inconvenience of not getting my parcel on time when I had paid full amount for the services to get my parcel delivered on time. Not to speak about my airtime to call the customer care with no one offering to call me back. The same Lerato said she would call me back and failed to do so. It’s sickening what is happening because delivering the parcel a day later is useless for me and it’s purpose. Am soo disgusted at the service I received from the courier guy after paying so much to get my parcel delivered.
0 replies
26 months ago
Bad service
I am utterly disgusted by the service am getting from tracker. Since last week I have been trying to get tracker to instal a tracker in my car. Appointment was scheduled twice which was not honoured by their technicians. I called today I spoke to Zintle (scheduling dept) who was not bothered. She put me to Sifiso her supervisor who didn’t know what he was doing. Am soo ****ed because now after the unit has been installed they have the incorrect information for my car. If am struggling now with minor things how much more if anything happens to the car? Tracker is so *********** including their staff who didn’t know what they are doing. It’s soo frustrating and pathetic how they treat their clients. They can just lemme know where if I have to take my car else where. You spend money calling them and yet still not return your call.
116 replies
50 months ago
Terrible service and network
I am utterly disgusted with the service that I am getting from Rain, 2 days ago I logged a complaint (Request #12384677) in regards to my network being slow. I received a reply from Tshepo. I requested a callback but none has called me. I just called their call center now still no help am being told there's nothing they can do I must wait for Tshepo to call me. I am very upset with this company, R500 is a lot of money to pay for a 5G network that is not working and you are told that there's nothing they can do. Not even a courtesy call to try to resolve the issue, let alone to try and dispatch a technician that can come and look at the problem. I am sitting with a router that is showing GREEN LIGHT let alone I cant even connect a cellphone, a mere cellphone. I need urgent assist or let me know if I should move to another service provider because you just don't care about your clients at all but you're faithful and committed when it goes to debiting the funds every month
53 replies
56 months ago
Booking Pending while payment has gone through - REF JPUTNT
On the 6th of September, I purchased a ticket online for 3 passengers and made payment via the SID option. To this day I have not received any reference for my ticket. Last week I have been in constant communication with rushi.kippie@kulula.com who has also decided to ignore my emails. I am so disgusted by the terrible service that am getting from the airline. I have sent proof of payment, I have checked with my bank the funds have been paid. I am spending money on airtime and still no service. I spent more that 100 on airtime this morning only to be told that the payment department is not in and they will still check the status of my flight. What is it that I need to do for my booking to be confirmed, Kulula doesn't care about their clients and no one has the decency to call back/ email / even update that is how terrible they are. This is very frustrating because you call the company its either they don't answer or you spend more than 20 mins on hold, you really don't care about your customers.
0 replies
59 months ago
No service at all - Policy Amendment
I have been with this insurance for years and I have never made and request nor defaulted on my payments. I am utterly disgusted at the service I have been getting it's going for the 3rd week trying to amend my policy to no avail. You send an email only to be replied to a day after, you indicate that the matter is urgent and no one seems to care at all. For the first time that I have made contact with the insurer, the service I am getting is shocking. This is so frustrating to the core, being sent from pillar to post, today you speak to this consulted, tomorrow you call again and have to explain your story again. for amending a policy one has to suffer while debit is going through my account.
106 replies
82 months ago
Terrible service
I am soo disappointed with the service at Vodacom. On Saturday I called their customer care line, long process to get to an agent finally after laising with a robot someone called me. I reported that I can't use the services of buying data via bank account. I was told the services have been reset. I tried after 5 mins and after 1 hour as I was instructed. Later in the day I was called by the agent she advised that the services are offline, technicians are busy with it. Now it's Monday still can't use the services, why must I be forced to purchase something that won't be off value to me, why have options that people can't use. Am really so disappointed at the services Vodacom is providing being with the service provider for so many years and one can't even purchase their desired products
0 replies
91 months ago
**** service| day light robbery
I have been a loyal customer, flown with FlySafair for all my trips but yesterday the 31 Oct they showed me flames. I always book my flights online and by now I know the procedure of by heart. As usual I booked for flight from CT to Lanseria added luggage as I know that I have luggage. I paid full amount online, when I arrived at the airport to drop my luggage I was advised that I didn't pay doe my luggage. What beats me is that why would I cost myself financially by not paying 150 for luggage online when I know I have luggage and go pay 250 at the airport. What pains me the most I had to pay 800 in all just for luggage that's a fare on it's on and sadly for me I didn't receive any help from the ticket sales agent nor the lady on ground all I received was attitude. From where am at I won't even recommend this airline as they don't give **** about customer but care about what goes into they pockets. I was robbed of an extra 500 and not even a manager on ground that I can take my matter up with cause I need this resolved and get a refund. I will also be posting my dissatisfaction on HelloPeter. My trip was not for the love of flying, it was for the love of money for your organization.
0 replies
94 months ago
Disgusting service and wrong billing
On the 29/07 I called vodacom customer care spike to Abongile who was very unhelpful. Purpose of the call was to enquire about the data and airtime that vanished on my account. I had data as well airtime but surprisingly my balance was zero . When I called for explanation I was not helped at all no one could answer my question. I was transferred to another agent who couldn't help either but decided to drop the line. Am so utterly disgusted by the service at vodacom data and airtime are expensive and still you decide that it's OK for you to take it without explanation. All I want is my airtime refunded, maybe this is a sign to move to another network that cares about their customers. Am really ****ed.
106 replies
96 months ago
Bad customer service.
I purchased a TV stand and was fully paid on the 6 Apr 18, I was advised that the stand was not available and should wait atlest 3 weeks . On the 8/05/18 I received a call from Themba advising that the stand is available, I told him I will collect on Sat the 12/05/18 and I did ask him that I should collect at the warehouse and asked that they should assemble it. I went to the warehouse that Sat and the stand was not ready and I left. Last Sat 19/05/18 I called Themba and I was told another story and he advised that I should come to the branch and bring my invoice and I am not happy with the treatment am receiving I have waited patiently but still wasting money doing up and down and making calls. This is too much.
0 replies
105 months ago
IRP 5
A month ago I called Blum & Hofmeyr offices requesting IRP5 for my tax return. Was advised by the receptionist that I cannot speak to someone from HR as they don't take calls I must send email. I emailed them and made follow up after a week. Again I was asked to resend email, I did that after the weeks with no feedback from them. I called their offices on the 25/08. Receptionist told me the same story that I can't speak to HR ,later I got reply that they want exact dates that I worked and the company. I did exactly that. I got a reply from an Elsabe van der Merve telling me that she doesn't have records and she can't help me. What kind of an institution is this that can't have records and not even explain what is going on even a ****a shop can do better than this. I waited a month for their reply and only thing they can do is slap me with an email saying guess what we don't have time for you we can't help you. See what you do.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
12 (70.58823529411765%)