K
Kulula.com
Unclaimed Business
K
Kulula.com
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
TA
Tommy A
1 reviews | Active since Jan 2020
25 Feb 2025, 09:56
Kulula Credit Card
I am struggling to get my Kulula credit card closed. this was run and managed by FNB / FRB no phone number, website can assist. FNB branches themselves do not want to assist to help me to close this credit card. I tried Head Office as well. Please Help!
Helpful (0)
|Replies (0)TA
Tommy A
1 reviews | Active since Jan 2020
25 Feb 2025, 09:56
Kulula Credit Card
I am struggling to get my Kulula credit card closed. this was run and managed by FNB / FRB no phone number, website can assist. FNB branches themselves do not want to assist to help me to close this credit card. I tried Head Office as well. Please Help!
0
Replies (0)BM
Bruce M
1 reviews | Active since Jan 2020
26 Apr 2023, 10:38
Kulula Card's Autopilot goes to sleep
Kulula.com CREDIT CARD - underwritten by FNB [ separate review coming] - You, Kulula.com with FNB decided in May 2022 to discontinue the Gold Credit Card that I have enjoyed using for many years. You advised me that the facility would no longer be available after June 2022. Then I received an email in May 2022 notifying me that my account would AUTOMATICALLY be changed over to a 60 Month repayment of the outstanding amount at the time of discontinuation. No problem. I was happy with that automatic offer. After all, Virgin Money via ABSA did exactly that when they did the same thing a while back. Yet KULULA.COM failed to activate the payment plan in the nice smooth way that ABSA did or is this actually an FNB problem as card underwriters? Well the July 2022 statement did not reflect the new plan. The August 2022 statement did not reflect the new plan. I phoned KULULA CARD and tried to ask what was going on. All call attempts were dropped by their switchboard system! I was on business in August in Durban and had to contact FNB on another matter. I mentioned the KULULA CARD problem and was put through to FNB CARD COLLECTIONS. The lady I spoke to said I should have got the letter with the various options I could exercise such as: 1 - convert to some new card 2 - convert by a credit limit increase on an existing FNB credit card [ side note: I have banked with FNB for 44 years and hold a Private Clients Credit Card]. 3 - Settle the card in full 4 - take the 60 month payment plan option I NEVER received the letter until deep into 2023 when FNB CARD COLLECTIONS finally sent it to me ! However - back to 2022: I still did not see the new 60 month amount on my statements from KULULA.COM so I was somewhat Stuck. I did not know what to pay and the automatic switch over had not happened. So I stopped paying. Simple - the customer does not know what to pay on your automatic offer and you won't tell the customer what to pay and then, when the customer does get through to you after being sent around the moon and back between 'agents' or operators, they say CONTACT FNB ! So In January 2023 I finally got through to FNB CARD COLLECTIONS as directed by KULULA.COM - I was told my card account has not been handed over and that it was now with them and that I would get a communication on what I could do via email. I went into Africa on a business trip. Came back. NOTHING. I called again and got finally through to a Mr Jantjies. Various correspondences later. I must contact KULULA to sort out the mess. I contacted Kulula.com again and got through.... No sir, you must contact FNB Card collections as they cannot 'see' my account! Imagine my fury. Then I got a 'nice' email from a lawyer debt collection company saying my account was handed over to them ! Imagine my fury now ! I told them in an email exactly what is above in this complaint.....CRICKETS ! No response No acknowledgement No 'lets try to help unravel an obvious error' NOTHING - oh - more emails and threats. I told them that they can't fix it, only either FNB or KULULA can but I don't know who between those two was the party with the power to activate the 60 month payment plan that was offered to me. Even their own people don't seem to know who is responsible ! Imagine that level of incompetence, really ? What do I want: 1 - an apology 2 - restoration without predjudice to me to the position of my account as at the date of discontinuation [ no fees, no charges, no interest , no nothing added]. 3 - implementation of the offer that was automatic moving my account over to a 60 month payment plan - I accepted that offer. It is legally binding. Just do it. or I go to the Ombudsman and have the entire debt written off or get what was offered. Simple. Don't tell a customer you will do something and then not do it. That's a lie or a misrepresentation. Fix it KULULA.COM And , I don't want to be pushed around either. Take responsibility, handle the relevant parties, adjust my statements and give me the amount to pay each month ..... or I offer you R50 per month against this debt until you actually do what you said you would do. Not difficult hey ? Just do it.
Helpful (0)
|Replies (0)BM
Bruce M
1 reviews | Active since Jan 2020
26 Apr 2023, 10:38
Kulula Card's Autopilot goes to sleep
Kulula.com CREDIT CARD - underwritten by FNB [ separate review coming] - You, Kulula.com with FNB decided in May 2022 to discontinue the Gold Credit Card that I have enjoyed using for many years. You advised me that the facility would no longer be available after June 2022. Then I received an email in May 2022 notifying me that my account would AUTOMATICALLY be changed over to a 60 Month repayment of the outstanding amount at the time of discontinuation. No problem. I was happy with that automatic offer. After all, Virgin Money via ABSA did exactly that when they did the same thing a while back. Yet KULULA.COM failed to activate the payment plan in the nice smooth way that ABSA did or is this actually an FNB problem as card underwriters? Well the July 2022 statement did not reflect the new plan. The August 2022 statement did not reflect the new plan. I phoned KULULA CARD and tried to ask what was going on. All call attempts were dropped by their switchboard system! I was on business in August in Durban and had to contact FNB on another matter. I mentioned the KULULA CARD problem and was put through to FNB CARD COLLECTIONS. The lady I spoke to said I should have got the letter with the various options I could exercise such as: 1 - convert to some new card 2 - convert by a credit limit increase on an existing FNB credit card [ side note: I have banked with FNB for 44 years and hold a Private Clients Credit Card]. 3 - Settle the card in full 4 - take the 60 month payment plan option I NEVER received the letter until deep into 2023 when FNB CARD COLLECTIONS finally sent it to me ! However - back to 2022: I still did not see the new 60 month amount on my statements from KULULA.COM so I was somewhat Stuck. I did not know what to pay and the automatic switch over had not happened. So I stopped paying. Simple - the customer does not know what to pay on your automatic offer and you won't tell the customer what to pay and then, when the customer does get through to you after being sent around the moon and back between 'agents' or operators, they say CONTACT FNB ! So In January 2023 I finally got through to FNB CARD COLLECTIONS as directed by KULULA.COM - I was told my card account has not been handed over and that it was now with them and that I would get a communication on what I could do via email. I went into Africa on a business trip. Came back. NOTHING. I called again and got finally through to a Mr Jantjies. Various correspondences later. I must contact KULULA to sort out the mess. I contacted Kulula.com again and got through.... No sir, you must contact FNB Card collections as they cannot 'see' my account! Imagine my fury. Then I got a 'nice' email from a lawyer debt collection company saying my account was handed over to them ! Imagine my fury now ! I told them in an email exactly what is above in this complaint.....CRICKETS ! No response No acknowledgement No 'lets try to help unravel an obvious error' NOTHING - oh - more emails and threats. I told them that they can't fix it, only either FNB or KULULA can but I don't know who between those two was the party with the power to activate the 60 month payment plan that was offered to me. Even their own people don't seem to know who is responsible ! Imagine that level of incompetence, really ? What do I want: 1 - an apology 2 - restoration without predjudice to me to the position of my account as at the date of discontinuation [ no fees, no charges, no interest , no nothing added]. 3 - implementation of the offer that was automatic moving my account over to a 60 month payment plan - I accepted that offer. It is legally binding. Just do it. or I go to the Ombudsman and have the entire debt written off or get what was offered. Simple. Don't tell a customer you will do something and then not do it. That's a lie or a misrepresentation. Fix it KULULA.COM And , I don't want to be pushed around either. Take responsibility, handle the relevant parties, adjust my statements and give me the amount to pay each month ..... or I offer you R50 per month against this debt until you actually do what you said you would do. Not difficult hey ? Just do it.
0
Replies (0)NB
Nataly B
1 reviews | Active since Jan 2020
14 Mar 2023, 09:17
KULULA - STILL WAITING INTEREST
With the cancellation of the facility in June 2022 - and full payment made for purchases - I continue to get charged interest because not closure was done. Why do I need to close an account that I have no access to because Kulula would not process any further transaction after 11 June 2022.
Helpful (0)
|Replies (0)NB
Nataly B
1 reviews | Active since Jan 2020
14 Mar 2023, 09:17
KULULA - STILL WAITING INTEREST
With the cancellation of the facility in June 2022 - and full payment made for purchases - I continue to get charged interest because not closure was done. Why do I need to close an account that I have no access to because Kulula would not process any further transaction after 11 June 2022.
0
Replies (0)VQ
VQ
Vuyiswa Q
1 reviews | Active since Jan 2020
2 Mar 2023, 19:03
I am so disappointed they way you treat your customers.
Ticket Reference : ZA080277292 On the 11/03/2020 I had purchased 2 return tickets amount to R3500. The flights were cancelled because of Covid, afterwards when i cantacted Kulula when airlines were operating again , they told me i can't use the same ticket , i then had to buy again tickets with a different airline as i need to go my friends wedding which was also cancelled at that particular timebecause of Covid. This was now September same year. After this time , i have been calling Kulula then they told me they can't re imburse me, they can't refund me , i needed to use my tickets and i can't give them to someone else. My question to them it was not my fault that the tickets were not used in the first place , secondly i asked them to change dates to accomodate me in September when i was then able to travel , then failed to do that. I incured unnecessary charges of having to buy tickets again. I need my money as in yesterday, this has to far. You can contact me at 0732455954 Vuyiswa Qwane or you can email me at Qwanevuyiswa@gmail.com Alternative number : 08181244387 Phaphama Nobanda.
Helpful (0)
|Replies (0)VQ
Vuyiswa Q
1 reviews | Active since Jan 2020
2 Mar 2023, 19:03
I am so disappointed they way you treat your customers.
Ticket Reference : ZA080277292 On the 11/03/2020 I had purchased 2 return tickets amount to R3500. The flights were cancelled because of Covid, afterwards when i cantacted Kulula when airlines were operating again , they told me i can't use the same ticket , i then had to buy again tickets with a different airline as i need to go my friends wedding which was also cancelled at that particular timebecause of Covid. This was now September same year. After this time , i have been calling Kulula then they told me they can't re imburse me, they can't refund me , i needed to use my tickets and i can't give them to someone else. My question to them it was not my fault that the tickets were not used in the first place , secondly i asked them to change dates to accomodate me in September when i was then able to travel , then failed to do that. I incured unnecessary charges of having to buy tickets again. I need my money as in yesterday, this has to far. You can contact me at 0732455954 Vuyiswa Qwane or you can email me at Qwanevuyiswa@gmail.com Alternative number : 08181244387 Phaphama Nobanda.
0
Replies (0)KI
Kerry I
1 reviews | Active since Jan 2020
5 Dec 2022, 18:13
Comaire > Kalula Flight Suspension _ March 2022 _ Refund Pending
Hello Peter, I wonder if you can assist me, my flight was suspended and Comaire & Kalula aren't assisting me with a reimbur*****t. I had to pay 3.5 times more to find another flight home, so approx K 4.5+ lost and waisted never mind all the time, energy and resources tying to call and email and they are just not supporting the Conaumer. Please assist and advise.
Helpful (0)
|Replies (0)KI
Kerry I
1 reviews | Active since Jan 2020
5 Dec 2022, 18:13
Comaire > Kalula Flight Suspension _ March 2022 _ Refund Pending
Hello Peter, I wonder if you can assist me, my flight was suspended and Comaire & Kalula aren't assisting me with a reimbur*****t. I had to pay 3.5 times more to find another flight home, so approx K 4.5+ lost and waisted never mind all the time, energy and resources tying to call and email and they are just not supporting the Conaumer. Please assist and advise.
0
Replies (0)KI
Kerry I
1 reviews | Active since Jan 2020
5 Dec 2022, 18:05
Kalula & Comaire Flight Suspension March 2022 _ Comsumer Complaint
Hello Peter, I wonder if you can help me, Comair suspended my Kalula flight in March & Kalula & Comair are not assisting me with the money bank or refund or following through with regular updates. I've waisted so much time energy and resources and cam never get through, let alone the fact that I had to pay 3.5 times that amount just to find my way home on another flight. Someone also approached me on watsapp which I alerted them to via email, indicating I believe there is a potential scam artist as they sent me a link and I refused to enter my bank details. I have been a loyal Customer and do not feel they are assisting in the best interest of the Consumer. Please assist and advise.
Helpful (0)
|Replies (0)KI
Kerry I
1 reviews | Active since Jan 2020
5 Dec 2022, 18:05
Kalula & Comaire Flight Suspension March 2022 _ Comsumer Complaint
Hello Peter, I wonder if you can help me, Comair suspended my Kalula flight in March & Kalula & Comair are not assisting me with the money bank or refund or following through with regular updates. I've waisted so much time energy and resources and cam never get through, let alone the fact that I had to pay 3.5 times that amount just to find my way home on another flight. Someone also approached me on watsapp which I alerted them to via email, indicating I believe there is a potential scam artist as they sent me a link and I refused to enter my bank details. I have been a loyal Customer and do not feel they are assisting in the best interest of the Consumer. Please assist and advise.
0
Replies (0)