KI
Kerry I
Active since Feb 2019
7
Reviews
0
Industries
Reviews
7 reviews41 months ago
Comaire > Kalula Flight Suspension _ March 2022 _ Refund Pending
Hello Peter, I wonder if you can assist me, my flight was suspended and Comaire & Kalula aren't assisting me with a reimbur*****t. I had to pay 3.5 times more to find another flight home, so approx K 4.5+ lost and waisted never mind all the time, energy and resources tying to call and email and they are just not supporting the Conaumer. Please assist and advise.
0 replies
41 months ago
Kalula & Comaire Flight Suspension March 2022 _ Comsumer Complaint
Hello Peter, I wonder if you can help me, Comair suspended my Kalula flight in March & Kalula & Comair are not assisting me with the money bank or refund or following through with regular updates. I've waisted so much time energy and resources and cam never get through, let alone the fact that I had to pay 3.5 times that amount just to find my way home on another flight. Someone also approached me on watsapp which I alerted them to via email, indicating I believe there is a potential scam artist as they sent me a link and I refused to enter my bank details. I have been a loyal Customer and do not feel they are assisting in the best interest of the Consumer. Please assist and advise.
0 replies
47 months ago
Poor lack of Account Management & Cancellation & Billing issues
23rd April I sent a request for cancellation through to Support Desk and Accounts Dept of fibre and internet due to long term poor customer service and account management having discovered my account had not been debited in well over a year. I immediately paid a lump sum of over R6655.00 in March while I was away travelling and requested they call me if there is an issue and assist in providing me with a debit order form which is the preferred method they used before, why did they stop and why did they never give me a single courteous call to follow up on payment earlier, i pose the question, who is managing this account. Everyone says we really sorry to loose you as a customer and we agree they should have sent you a debit order form everytime you requested it, but even Support & Cancellation and a hand full of people that say they understand the problem don't, because they don't even try to assist me by sending me the debit order form, they dont even try to retain the business so again I express I am still not being heard. On 25th April I complained no one acknowledged/assisted with cancellation, Accounts certainly didn't respond, 26th Support Desk handed over to cancellations and cancellations closed ticket and haven't updated me on my cancellation in over 5 weeks. Chad of cancellations said Yasmina would call me. No body called me. I've never received a single call or voice mail from RSA Web in regards to billing, debit orders and cancellation which should have come into effect and reflected on the 25th of May. Instead they've billed me for the upcoming month of June and switch the service off on the 1st June, without even advising or guiding me through the process. I'm afraid if I pay the R655 they going to reconnect me and charge more reconnection fees. I'm afraid RSA Web have not actually even processed my cancellation and even if they did I'm afraid they are going to cost me the price of a router because no one is guiding me through the cancellation process or updating me so I dont even know if or when, how, where and to who can I courier the router to within the contract T's & C's of 10 days. I don't trust the billing and I don't trust the service or a hand full of people who have not been supportive of the Consumer, causing more frustration, wasting my time and energy and resourcesand all I want to do is take my business elsewhere but I cant order internet elsewhere if RSA Web are not communicating and adding the Consumer along the way. Also I've been pleading for someone to give me in writing the go ahead to discard of and throw away the initial router Support Desk declared a "dud" over a 1.5/2 years ago, as they were supposed to collect it but never got back to me and I keep telling telling them I need it in writing so they don't one day bill me for there initial devise they declared faulty on the initial remote service and installation setup. They refuse to answer clearly and give it me in writing, nothing makes sense and the ticketing system is too much spam.
403 replies
47 months ago
Poor Customer Service & Cancellation updates pending over 5 weeks now
On the 23rd April I sent a request for cancellation to Support Desk, Accounts Dept for the cancellation of the fibre to the home circuit due to poor customer service and account management having discovered my account was not being debited after well over a year. I immediately paid a lump sum in March while I was away traveling and requested a debit order form which is the preferred method they debit before why did it stop. Everyone I speak to says sorry to loose you as a customer and we agree they should have sent you a debit order form every time you requested it (Even the people understanding the problem could send me the debit order form but they don't bother so again I continue to stress to them no body is actually listening and hearing the Customer. I received no response on Monday the 25th April. On the 26th RSA Web Suppory said they moved my cancellation over to the cancellations team on the 26th April and I was informed by Chad of Cancellations that Yasmina Accounts would contact me, I've never received a single call or voice message from RSA Web. Instead I received a statement to pay for the upcoming month of June when the cancellation and disconnection should have come into effect and reflected on the 25th May, but on the 1st June they disconnected my service (obviously because I didn't pay for the upcoming month of June) Hello Peter I am concerned that no one is helping me through the cancellation process, too quick to close tickets and not a single update in well over a month. The Ts& Cs stipulate the onus is on the Consumer to return router within 10 days, but there is no one communication how, when, where and who to deliver it to and I'm afraid RSA Web are going to cost me the price of a router and continue billing me for a service that should be cancelled. I dont think they've actually even processed my cancellation, so even if I pay for June while the service is down I'm afraid they might charge reconnection fees, and all I want to do is move on so I can place an order for internet via an alternative service provider. Please advice as it seems Kyle is ignoring all mails requesting debit order form and was only too quick to mention to his team to put the cancellation through which I found rather appauling that they actually don't care about the Customers or retaining the business when I spelt it out to them ample times.
0 replies
72 months ago
Pick n Pay _ health hazard
Hi I ordered 1 x pack of 12 tinned Koo product which are badly damaged with massive dents in 7 of 12 tins which I cannot consume for fear of botchulism. When I call in i'm prompted to send an email to onlinesgopping@pnp.co.za, due to high call volumes i've been struggling to get through and I have received no response to mail addressed to PnP Management over 3 weeks. Please assist to arrange to refund me my money and send a driver to collect the goods as this is an online home delivery order.
105 replies
73 months ago
PnP Ordering Tool
Pick n Pay online orders sent me 1 email confirmation of prder processed which includes 1 PO number as reference and notified me I have till Sunday to amend the order before they deliver on Monday. Due to many amendments Pnp made to my initial order I was forced to amend my order on Sunday as half the items on the confirmed PO, system showed they were no longer available at my branch as the week progressed. Today I learn PnP billed, processed, packed and tried to deliver 1 order twice. I cannot accept 2 charges and 2 orders due to PnP system error.
105 replies
87 months ago
Another one scammed by Go Shark Diving SA _ An agent of Shark Lady Gaansbaai adventure
*2013 - I can confirm that since my first experience booking through Paul of GoSharkDiving in 2013 was successful, Paul arranged my adventure everything from the early morning wake up call, early morning shuttle pick up service, a trip to SharkLady Adventures in Gaainsbaai who supplied me with a video of the adventure at SharkLady Adventures, and a return shuttle. *2015 - Based on good service, I booked with the same ''so called reputable company" GoSharkDiving affillated to SharkLady Adventures in Gaainsbaai, but the night before the adventure received a call from Tanya saying there was another group going an exclusive VIP group going and my booking was cancelled and would be refunded. Emails went back and forth for 2 months, no joy. I called one of Paul's old colleagues on the mobile number listed on the GoSharkDiving website, the lady told me she'd left the company because Paul forces his staff what to mail customers and she caught on to how he was scamming customers. She also advised me to contact Shark Lady who would quickly pay me my money back. When I contacted Shark Lady I received no response. She advised me that Paul is an agent for Shark Lady, Paul operates from his office in the US and his staff, Tanya who joined the company in 2015 is based in SA. *2018 - I have emails from both should anyone require copies to further investigate. I found it did help to threaten to take to 702, then emails would quickly be signed Paul and promises were made he would transfer money to me that evening but didn't. Taking into account the number of years and cases of tourists, honey mooners, the elderly and south african residents being robbed of their money through an affilliate/''past affiliate'' of Shark Lady is shocking! and they're still out there.
0 replies
Review Distribution
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1 Star
7 (100%)