CM
Collette G
Active since Jan 2023
8
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0
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Reviews
8 reviews3 months ago
Rotten Nachos at Cape to Cuba Kalk Bay
On 12 January 2026, we went to Cape to Cuba Kalk Bay and ordered a chicken nachos. It was without a doubt the worst looking and tasting nachos we have ever had. The chicken was probably 10 days old and left in a freezer uncovered so it looked and tasted like sawdust. I ate none of it and my husband had few mouthfulls and left the rest. We did not want to make a scene so I told the waitress it was the worst we have ever eaten. She was very sweet and offered to call the manager but we felt sorry for her and told her not to worry, we do not want money back. We explained that we are in the hospitality business and know, it is not her fault. We paid the bill of R700 and gave the waitress a good tip. We asked for a take away box as their was a lot of food left over. A little later my husband started to get very sick, we think he has food poisoning. Sadly we gave the food to a poor man that was very grateful. I am sure he will get very sick and not be able to afford medication. I called this morning and told the manager who promised to call back. ......... I am still waiting. Cape to Cuba is definitely the worst restaurant I have been to
0 replies
7 months ago
R3180 charged for Bidvest lounge access with 1 plate of cold curry & breakfast on offer at 5pm
Bidvest Airport lounge charged R3180 for lounge access. Despite numerous emails, no refund has been made, and worst of all, the food was terrible, with only 1 bowl of cold curry available or option of breakfast food at 5pm. There was no ice because they had no water. I assume they do not know that ice can be purchased.
0 replies
7 months ago
Nedbank client for more than 30 years, denied access to Bidvest Lounge with Platinum Card
Nedbank promises Platinum Credit Card holders free access to airport lounges. No mention of T & C's. After been a client for more than 30 years I decided to check on lounge access and called Nedbank 1 week before my flight to confirm access to Bidvest lounge. The customer agent confirmed I had 12 visits, on arrival at Bidvest lounge I was denied access and charged R3180. When I queried the amount I was told it is a mistake and I would be refunded. Needless to say Bidvest have not refunded the money and the extremely condescending, unhelpful customer care agent at Nedbank notes I must solve the issue with Bidvest or I can wait 15 days and fill out forms. The issue of refund from Nedbank Platinum Card for lounge access has been ongoing for more than 10 days, with lots of excuses.
0 replies
18 months ago
THYME BANK the bank for ****mers
THYME BANK IS THE BANK FOR ****MERS. My company is under threat due to Tyme Bank allowing ****mers to use Thyme Bank as a portal for ****s. I have documentation requesting I pay R40000 for my own product! I have Thyme Bank certified proof of bank account and yet Thyme Bank refuse to stop the ****mers
106 replies
24 months ago
Discovery 5 stars for considering to assist a previous member
Please see my post for Affinity Health Insurance offering R160 00 minus current costs for my sister who is critically ill and needs her kidney removed. My sister requires R500 - R800 000 for the operation. In desperation, we went to Discovery who was my sister's previous Medical aid, and asked if they would accept her back and pay for the operation. Discovery has been exceptionally sympathetic and currently, they are reviewing her case and hopefully will assist. The fact that they are even considering the case is already enough to give Discovery a 5-star review with special notice on the Sympathetic care of Monique who is assisting us.
53 replies
24 months ago
Affinity Health refuses to assist a patient that is critically ill
To Note: Affinity Insurance had my previous post on Hello Peter removed as they said I was not the main member: Below is my statement of the actual events and a warning to the general public. Actual Case in Jeffreys Bay on Easter Friday 29 March 2026 : Before the 29th April, my sister had been to doctors when she was unable to urinate and had internal bleeding. The doctors gave her medication and inserted a catheter. Her catheter became blocked so I took her to Humansdorp Hospital around 8pm The hospital was very helpful and tried everything possible to have her admitted But Affinity refused to assist her because there was no Doctors letter. The bleeding continued and on Easter Friday I called in for emergency assistance. I was refused help for at least 20 – 30 minutes because we had no doctor available in Jeffreys Bay on Easter Friday to give her a referral letter. No matter how many times, I tried to explain to Affinity that we had no Doctors available and the closest hospital was 80km away in Port Elizabeth they just repeated the same thing. “WE cannot assist unless you have a Doctors referral." By this stage, my sister had huge clots of blood been discharged. After a lot of arguing, I eventually sent them a WhatsApp photo of the blood clots and they agreed to send an ambulance. But then they continued to state not once but numerous times in what,I deem to be a threatening manner “Be aware you will be liable for the ambulance fee if it is not an emergency” My sister was admitted to hospital and requires an urgent kidney removal. Needless to say Affinity will only pay R160 000 of the R500 – R800 000 required Affinity Members need to be aware: Affinity staff are not interested in assisting and cannot comprehend simple statements like “there is no doctor available to assist and we live nearly 100km from the closest hospital” If they decide to assist you: You have to be sure you are dying as you will be told numerous times over “you will be liable for the account” I believe the amount they cover is a very clever trick – they know they are paying 1 / 10th of the fee required to perform the surgery they promise to cover. They know that most people on Affinity cannot afford expensive medical aid and believe they will be covered by paying the Affinity premiums. I wonder how many cases Affinity pays for and how many like my sister, the patient has to leave the hospital in a critical condition, after paying their premiums for many years? So in my sister's case, she had to find between R500 000 to R700 000 for the operation with Affinity offering R160 000 minus the costs already incurred. My sister is currently at home suffering as she cannot get any help in South Africa. The state hospitals have not renewed the specialist doctors' contracts. My questions to Affinity are: • Why does Affinity take payments from people living in areas where there are no Doctors available to assist them? • Why when I took my sister to the Humansdorp hospital at night for assistance she was turned away when the policy states: IMMEDIATE EMERGENCY CASUALTY ROOM TREATMENT.
0 replies
25 months ago
Affinity Health do not cover hospitalisation in emergency
Affinity Health are lying to the public. They do not offer hospitalisation due to serious illness. My sister is severly sick and we have been trying to get assistance for 1 week.
0 replies
39 months ago
Ikhokha - R5000 goes missing after been paid into Ikhokha ABSA bank account
Beware of IKhokha. R5000 went missing and Ikhokha staff refused to help. My client gave POP that the R5000 had been into the Ikhokha ABSA bank account. She also gave proof the money had been debited from her account. Support staff Nikita and manager Mustaqeem were extremely arrogant and did not respond and were not willing to assist unless I demand that my prestigious client had to hand over her personal & private bank statements so Ikhokha can scrutinize her account to ensure she is not lying!!!!! I refused and was told then nobody could help me. I sent numerous emails with no reply. I made numerous phone calls with no assistance. On 25 January nearly 1 month after the money went missing I called in again. After having a 2-hour argument at the expense of my airtime I was put through to Nigel. Nigel was also not interested unless my client handed over her private bank statements. Eventually, after 2 hours of arguing at my expense & airtime, he told me he had escalated the problem but had not bothered to inform me. Yesterday I received an email noting funds had been traced and would be paid. No apology just arrogance!! I wonder how many clients' money goes missing and conveniently gets lost in the system!!!!
132 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (87.5%)