Allied Home
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Allied Home presents a sharply divided customer experience. In-store visitors consistently praise friendly, knowledgeable staff and highly competitive pricing, driving strong loyalty among walk-in customers. However, the online channel tells a starkly different story, with recurring complaints about unresponsive communication, delayed deliveries, stalled refunds, and product quality issues that severely undermine trust in the digital shopping experience.
Top Strengths:
- •Customer Service & Support: In-store staff are frequently praised by name for being friendly, knowledgeable, and proactive. Named employees like Thabang, Mpho, and Belinda earn specific commendation for excellent floor service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Online Shopping
71h 56mReply Time
0 NPSUnlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 162 hours 40 min
TrustIndex
0
Ranking
#13
in Online Shopping
Avg Reply
71h 56m
NPS Score
0
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 162 hours 40 min
Review Distribution
3.9|96 Reviews
Jun '25 - May '26
5(69.2%)
4(7.5%)
3(0%)
2(1.1%)
1(22.3%)
5(69.2%)
4(7.5%)
3(0%)
2(1.1%)
1(22.3%)
Recent reviews (96)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Duncan O
1 reviews | Active since Jan 2020
5 Mar 2026, 05:53
No Product | No Refund | Just money ******
More than a month since I placed my order. Still no product, no communication, no refund. I have been week in and week out promised a refund, I see I am not the only client who 1. Did not get product 2. Did not get a refund 3. Been promised action, but none taken. Rather sad that a company can treat customers and the public like this but expect support and good reviews.
Helpful (0)
|Replies (0)DO
Duncan O
1 reviews | Active since Jan 2020
5 Mar 2026, 05:53
No Product | No Refund | Just money ******
More than a month since I placed my order. Still no product, no communication, no refund. I have been week in and week out promised a refund, I see I am not the only client who 1. Did not get product 2. Did not get a refund 3. Been promised action, but none taken. Rather sad that a company can treat customers and the public like this but expect support and good reviews.
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Cayla
1 reviews | Active since Jan 2020
9 Feb 2026, 13:09
TERRIBLE SERVICE
Im extremely disappointed with the quality of service i received. I ordered a sliding door, paid order online thereafter I was informed that they do not deliver fragile items outside Gauteng. I requested a refund as i do not have transport from CPT. Agent said that they'll process refund, i followed up the next day and was told that the request was sent to finance team, they havent done refund yet. Thursday i did another follow up and again "your refund request was sent to our finance team for processing". i doubt that any follow up was made to the finance team. I need the refund urgently as i need to order from another supplier and while im having to wait the building is on pause
Helpful (0)
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Cayla
1 reviews | Active since Jan 2020
9 Feb 2026, 13:09
TERRIBLE SERVICE
Im extremely disappointed with the quality of service i received. I ordered a sliding door, paid order online thereafter I was informed that they do not deliver fragile items outside Gauteng. I requested a refund as i do not have transport from CPT. Agent said that they'll process refund, i followed up the next day and was told that the request was sent to finance team, they havent done refund yet. Thursday i did another follow up and again "your refund request was sent to our finance team for processing". i doubt that any follow up was made to the finance team. I need the refund urgently as i need to order from another supplier and while im having to wait the building is on pause
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 18:00
Best of the best please visit their online services
Best service ever , they have communication 👏 when the delivery is delayed they email , mostly you get what you ordered no matter how far you are as long as you are in Gauteng all stand rates, let me talk about the delivery guys wow they are so friendly helpful they came today lol 😆 😀 😉 it was hot very hot I offered iced water lol 😆 they where so thankful. .after I received my parcel the office asked if I'm satisfied with every. I'm happy guys
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 18:00
Best of the best please visit their online services
Best service ever , they have communication 👏 when the delivery is delayed they email , mostly you get what you ordered no matter how far you are as long as you are in Gauteng all stand rates, let me talk about the delivery guys wow they are so friendly helpful they came today lol 😆 😀 😉 it was hot very hot I offered iced water lol 😆 they where so thankful. .after I received my parcel the office asked if I'm satisfied with every. I'm happy guys
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Replies (0)