Battery and the bad service

Dear Ellies Customer Service Team,

I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent experience I had with your company, specifically regarding a faulty battery and the quality of customer service provided by Elias Mosia.

I purchased a battery from the Makro Store earlier this year, and unfortunately, it has turned out to be faulty. When I reached out to Ellies with my query number 390713 and repair number 2856068, I had high expectations of a swift and efficient resolution to my issue. However, my encounter with Elias Mosia left me extremely disappointed.

Mr. Mosia's handling of the situation was subpar at best. He appeared to lack the necessary knowledge and competence in addressing my concerns. It seemed like he had a limited understanding of the product, was clueless about the reading of the report, and struggled to answer my questions adequately. This experience left me feeling frustrated and undervalued as a customer.

Furthermore, the report I received from Ellies did not reflect the level of care and attention that should be given to clients facing issues with their products. It was evident that my concerns were not taken seriously, and this only added to my growing dissatisfaction with Ellies' service.

Considering the above, I would like to request either a refund for the faulty battery or a replacement with a new one that functions correctly. I believe this is a reasonable expectation given the circumstances. I have attached the necessary details for reference: query number 390713 and repair number 2856068.

I hope that you will take my feedback seriously and use it as an opportunity to improve your customer service standards, particularly in the area of product knowledge and issue resolution. I look forward to a prompt response and a resolution to my concerns.

Sincerely,

Mr Tumi Hloshe