TH
TUMI H
Active since Sep 2020
8
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8 reviews31 months ago
Bad service
This is a worse place to take your car for car wash I was wrong 300 for storage after communicating with them. People there, are arrogant management don’t k ow customer service. Instate of paying 850 I paid 1300. Go try and you will see https://x.com/tumihloshe/status/1708437629681713602?s=61
0 replies
31 months ago
Bad service and they have employed undocumented people living South Africa’s without jobs. These people are labour brokers
I had an incredibly unpleasant experience at Centurion Auto Care Centre. The staff's behavior was shockingly rude, and dealing with someone like Bervaly was particularly unpleasant. I would strongly advise against taking your car to this place.
131 replies
31 months ago
Battery and the bad service
Dear Ellies Customer Service Team, I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent experience I had with your company, specifically regarding a faulty battery and the quality of customer service provided by Elias Mosia. I purchased a battery from the Makro Store earlier this year, and unfortunately, it has turned out to be faulty. When I reached out to Ellies with my query number 390713 and repair number 2856068, I had high expectations of a swift and efficient resolution to my issue. However, my encounter with Elias Mosia left me extremely disappointed. Mr. Mosia's handling of the situation was subpar at best. He appeared to lack the necessary knowledge and competence in addressing my concerns. It seemed like he had a limited understanding of the product, was clueless about the reading of the report, and struggled to answer my questions adequately. This experience left me feeling frustrated and undervalued as a customer. Furthermore, the report I received from Ellies did not reflect the level of care and attention that should be given to clients facing issues with their products. It was evident that my concerns were not taken seriously, and this only added to my growing dissatisfaction with Ellies' service. Considering the above, I would like to request either a refund for the faulty battery or a replacement with a new one that functions correctly. I believe this is a reasonable expectation given the circumstances. I have attached the necessary details for reference: query number 390713 and repair number 2856068. I hope that you will take my feedback seriously and use it as an opportunity to improve your customer service standards, particularly in the area of product knowledge and issue resolution. I look forward to a prompt response and a resolution to my concerns. Sincerely, Mr Tumi Hloshe
0 replies
40 months ago
RE: Loss Event: 65343 , Claimed Policy: P156029/00 , Policy Holder: ITUMELENG HLOSHE
To, The Manager of the Bank Name Dear Sir, It is with deep regrets that I have to bring to your notice absolute lack of service in your insurance/claims department. There are always long queues on the calls to get to the claims department. However while I am waiting to be assisted , eventually the call will be answered, your staff will be rude and not welcoming, generally they will take your details as if they're talking to their friends, talk over you and not show any empathy or concern about your query. The stuff is lethargic and callous attitude adds to the delay. These contentions are being supported by their Manager Mr Harilal, Shaldon whom I thought would give me a different attention and service but NO! My worry is that he didnt see how this is not a good business practice and how I am treated. He was asking me the same things that I already provided in the beginning of the claim to Portia who happens to be the rude one of them all and more than the Manager. I went pillar to post getting everything as requested regarding the process of the claim. I went to block the phone and the sim card and get the report from the SAPS but again here I am with no result three weeks down the line. I think @FNB must just stick to banking which is the core of their business. I request your claims/insurance department to take requisite steps to ensure speedy disbur*****t of claims to increase the efficiency of your service. It would save us money and our valuable time. Thanking you, Itumeleng Hloshe
132 replies
40 months ago
Re: Loss Event: 65343 , Claimed Policy: P156029/00 , Policy Holder: ITUMELENG HLOSHE Payments Blocked - [External Email] - FNBREF#170616189
Re: Loss Event: 65343 , Claimed Policy: P156029/00 , Policy Holder: ITUMELENG HLOSHE Payments Blocked - [External Email] - FNBREF#170616189 Hi Shaldon, Am so disappointed in you as a team leader or manager. How you treated me from the time I lost my phone is so harrowing. You send your agent to look for information that I already provided for your attention to Portia and she didn't acknowledge. I hope this experience gives your department a bad review from help peter. Am done with cancelling my policy with you guys. I came mainly to FNB due to eBucks benefits from other insurance. I never experienced this when I got involved in making a claim. Can you please send me the cancellation form. I saw your reviews on help peter are extremely bad. Regards Tumi
264 replies
57 months ago
Very Bad Service
Good day, I love to complain about your stuff at Blue Hills Shopping Center. I have received the most horrible service by Donald Nkuna. He was so terrible to a point that he threw me with the receipt I gave him in his hand. The only mistake was to ask why the order takes more than 20mins the whole staff laugh and say whispering do you I think am better. This is a formal complaint on my part I hope something is done with this. My order number 209 date 29/07/2021 Inv #: 542353 off code : 209/Maria/94.80
0 replies
58 months ago
Useless Call Center
What is going on at sanlam. You phone you hold on for hours, when they decide to answer they drop the phone . Then you send email after email and no one comes back to you. What service are you giving your clients I'm so upset with your guys
53 replies
68 months ago
Bad Experience
Good morning. My name is Salamina Nkele Petlele: My I’d number is 4612300255088 My contact number is 0766640885 My Iwyze policy number is 1040723842 I called Iwyze informing them about a leaking geyser reference number 882752 and they sent the plumbers to come check it, on their arrival they told me it was the thermostat and they wanted R420, and to my surprise as I knew that when I took out the cover it was for the structure and all house hold contents. I called Iwyze the following day, asking about the money that was asked from me by the plumbing company that’s when they told me that my cover doesn’t include components therefore I have to pay the plumbers from my pocket. On the 9th September I called Iwyze complaining about my broken stove and electricity that keeps tripping reference number 885106 and the guy who helped me hung up phone when I was asking him why do they talk about paying for components but I don’t see a clause talking about that on my policy. I am not happy I joined Iwyze and the guy who helped me told me that I’m not going to pay for call out and repairs In the 11th September 2020 I called Iwyze I talked with the lady called Palesa reference number 885383 she said the plumbers are coming and indeed the plumbers called saying they will come between 12-14pm. They didn’t come at that time they came at 18pm and I asked them how will they fix the geyser by that time and they said they are professionals. They did the job and took R420. I demanded they give me a receipt, and they told me they don’t have a receipt book with them and they sent me an email as proof of payment. The next day the geyser was even worse water was all over the place and started affecting my electricity, it kept tripping until I switch geyser off. I called Iwyze again and they sent another plumbers to check and they wanted R750 for the job Please I need refund of my R420 as Iwyze sent me incompetent plumbers who caused me nothing but grief and my geyser is still leaking. Please attend to my grievance ASAP. Thanks
53 replies
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