F
Fishaways
Claimed Business
F
Fishaways
Claimed Business
87 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fishaways delivers a consistently poor customer experience across virtually every service dimension. Customers repeatedly describe incorrect and incomplete orders, rude and dismissive staff, food that is oily, burnt, or undercooked, excessive wait times, and concerning hygiene lapses. The few positive reviews highlight isolated moments of excellent staff care and fresh, crispy fish, but these are rare exceptions to an overwhelmingly negative pattern.
Top Strengths:
- •Food Quality & Consistency: A small number of customers praise specific branches for crispy, non-oily fish and fresh sushi. Aliwal North branch is singled out for consistently fresh fish. When done right, the core product can satisfy.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#6
in Fast Food
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.3|87 Reviews
May '25 - Apr '26
5(7.2%)
4(0%)
3(0%)
2(3.6%)
1(89.2%)
5(7.2%)
4(0%)
3(0%)
2(3.6%)
1(89.2%)
Recent reviews (87)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
DR
Danny R
1 reviews | Active since Jan 2020
18 Mar 2026, 18:07
On 18 March 2026, I ordered hake and chips with cappy from Fishaways in Carletonville
On 18 March 2026, I ordered hake and chips with cappy from Fishaways in Carletonville. The order was promptly delivered. A short while later, the delivery person, Mpumalelo returned with the cappy that was missing from the initial delivery. Thank you Fishaways for noticing and delivering without us having to ask
Helpful (0)
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Danny R
1 reviews | Active since Jan 2020
18 Mar 2026, 18:07
On 18 March 2026, I ordered hake and chips with cappy from Fishaways in Carletonville
On 18 March 2026, I ordered hake and chips with cappy from Fishaways in Carletonville. The order was promptly delivered. A short while later, the delivery person, Mpumalelo returned with the cappy that was missing from the initial delivery. Thank you Fishaways for noticing and delivering without us having to ask
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 05:59
Highlands Fishaways - WORST QUALITY AND SERVICES EVER!
I have ordered sushi at Fishaways Highlands mall... when the order arrived, half of the products was not included and the provided us with used soya sauce... DONT EVERRRR order Sushi there - the quality was shocking... I took the food back and all the manager said was OH!!!! I have to talk to Uber eats, they wont refund me, turned aroumd and walked away... DONT EVER ORDER FROM FISHAWAYS HIGHLANDS - QUALITY AND SERVICES THE WORST EVERRRR!!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 05:59
Highlands Fishaways - WORST QUALITY AND SERVICES EVER!
I have ordered sushi at Fishaways Highlands mall... when the order arrived, half of the products was not included and the provided us with used soya sauce... DONT EVERRRR order Sushi there - the quality was shocking... I took the food back and all the manager said was OH!!!! I have to talk to Uber eats, they wont refund me, turned aroumd and walked away... DONT EVER ORDER FROM FISHAWAYS HIGHLANDS - QUALITY AND SERVICES THE WORST EVERRRR!!!
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Replies (0)NM
Nontobeko M
1 reviews | Active since Jan 2020
13 Mar 2026, 20:24
Bad food quality
I ordered a healthier option meal from Fishaways through mr d.It was a stir fry with hake.To my surprise the displayed food doesn’t match what was delivered.The manner in which vegetables were missing some cut not up to the standard of display.They brought a distasteful cabbage that is greasy with pieces of green pepper.It was indescribable I’m completely dissatisfied.
Helpful (0)
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Nontobeko M
1 reviews | Active since Jan 2020
13 Mar 2026, 20:24
Bad food quality
I ordered a healthier option meal from Fishaways through mr d.It was a stir fry with hake.To my surprise the displayed food doesn’t match what was delivered.The manner in which vegetables were missing some cut not up to the standard of display.They brought a distasteful cabbage that is greasy with pieces of green pepper.It was indescribable I’m completely dissatisfied.
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Replies (0)CB
Carolin B
1 reviews | Active since Jan 2020
11 Mar 2026, 18:13
Worst service in Stellenbosch
Fishaways Die Boord Consistently the worst service. The telephonic service is shocking, basic telephone manners are completely lacking, and dealing with the store is always frustrating. After multiple bad experiences, I am done.
Helpful (0)
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Carolin B
1 reviews | Active since Jan 2020
11 Mar 2026, 18:13
Worst service in Stellenbosch
Fishaways Die Boord Consistently the worst service. The telephonic service is shocking, basic telephone manners are completely lacking, and dealing with the store is always frustrating. After multiple bad experiences, I am done.
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Replies (0)VG
Vikki G
1 reviews | Active since Jan 2020
11 Mar 2026, 17:43
Shocker
This is truly a shocker. We ordered the Hake Hot Pot for Two, paid the higher price, and expected to receive the same quality and portion size for us to enjoy. I had to make a salad for myself to ensure hubby had enough food. The size of the pieces of fish was very small, and there was way too much creamy sauce, overpowering everything. It's extremely disappointing and unexpected from Fishaways. I had to take a photo as proof of the small size of the dish (compared to what we got in the past).
Helpful (0)
|Replies (0)VG
Vikki G
1 reviews | Active since Jan 2020
11 Mar 2026, 17:43
Shocker
This is truly a shocker. We ordered the Hake Hot Pot for Two, paid the higher price, and expected to receive the same quality and portion size for us to enjoy. I had to make a salad for myself to ensure hubby had enough food. The size of the pieces of fish was very small, and there was way too much creamy sauce, overpowering everything. It's extremely disappointing and unexpected from Fishaways. I had to take a photo as proof of the small size of the dish (compared to what we got in the past).
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
9 Mar 2026, 14:53
I bought the hake and rice, and their portion was just like it was not worth the price
I bought the hake and rice, and their portion was just like it was not worth the price. I reported on the app, and nothing was done, no apology, no call or anything.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
9 Mar 2026, 14:53
I bought the hake and rice, and their portion was just like it was not worth the price
I bought the hake and rice, and their portion was just like it was not worth the price. I reported on the app, and nothing was done, no apology, no call or anything.
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Replies (0)CW
Cari W
1 reviews | Active since Jan 2020
4 Mar 2026, 16:27
Ridiculous portioning and over cooked meal.
Really disappointed with my recent order from Fishaways. The squiggly pops were completely overdone and the portion was ridiculous compared to what you normally get — it was noticeably smaller and just not worth it. There was also no sauce included, which made the whole meal even more disappointing. Overall, the quality and attention to detail were really lacking this time. They’ve lost a good customer.
Helpful (0)
|Replies (0)CW
Cari W
1 reviews | Active since Jan 2020
4 Mar 2026, 16:27
Ridiculous portioning and over cooked meal.
Really disappointed with my recent order from Fishaways. The squiggly pops were completely overdone and the portion was ridiculous compared to what you normally get — it was noticeably smaller and just not worth it. There was also no sauce included, which made the whole meal even more disappointing. Overall, the quality and attention to detail were really lacking this time. They’ve lost a good customer.
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Replies (0)RC
Reolitile C
1 reviews | Active since Jan 2020
2 Mar 2026, 10:47
Fishaways Ga-Rankuwa bad service.
On the 27th of February I ordered food from Fishaways Ga-Rankuwa. I am so disappointed with the service I received because we work hard for our money and not getting the food service I paid for is heart breaking. 1. I received my order after 2 hours. 2. The food had no taste, rice, chips, and fish were not seasoned. 3. My rice was over cooked and looks nothing like the one on the website. 4. Fish was falling apart when holding it due to overcooking 5. Packaging was terrible; it’s like they threw everything into one box. The person who was packaging did not care at all. I paid R 194.04 including delivery fee and the drivers tip for nothing. I didn't even finish the food, and I'm very disappointed.
Helpful (0)
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Reolitile C
1 reviews | Active since Jan 2020
2 Mar 2026, 10:47
Fishaways Ga-Rankuwa bad service.
On the 27th of February I ordered food from Fishaways Ga-Rankuwa. I am so disappointed with the service I received because we work hard for our money and not getting the food service I paid for is heart breaking. 1. I received my order after 2 hours. 2. The food had no taste, rice, chips, and fish were not seasoned. 3. My rice was over cooked and looks nothing like the one on the website. 4. Fish was falling apart when holding it due to overcooking 5. Packaging was terrible; it’s like they threw everything into one box. The person who was packaging did not care at all. I paid R 194.04 including delivery fee and the drivers tip for nothing. I didn't even finish the food, and I'm very disappointed.
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Replies (0)