Substandard Quality, Installation and After Sales Service

I had a 50m precast wall installed in May 2025 by Allout Precast Walling. My requirements was very clear - I need a wall that is strong, good quality and installed professionally as my neighbour has an electric fence and dogs that is a risk to both the security and wellbeing of my dogs. I asked them to ensure that the fence is deep enough, so that no dog can dig a hole underneath. I also asked for a slab at the bottom to allow for any water flow to go through - initially the slab looked very "cheap" and not strong at all, but was assured by the company that this will "strengthen" with time and that because its concrete, is good quality. The installation was done over 2 days and initially, the wall looked like it was of good quality and professionally installed. After a few weeks, i noticed some of the concrete in between the spaces of the poles and the slabs falling off, but the wall was still relatively sturdy. However, after a few months, the slabs started to crack and the wall became less "sturdy" - allowing movement when only gently pressed against. Over a period of weeks, more cracks in the slabs and after rain, noticed that the fence was not installed deep enough - not close to my specifications and requirements. Then in Dec, a major rain and hail storm hit and although I was assured by the company that the wall was good quality, the entire wall started buckling, and more panels cracking and the bottom piece to allow water through, completely shattered! The entire wall is currently loose with numerous panels cracked. I contacted the company for an inspection and to come and fix it, because this is less than 7 months after installation and the wall is already deteriorating. I was promised that they will redo the entire wall, ensure that its installed deep enough and replace all the broken slabs. On the day, the site manager told me they were only going to replace the cracked slabs - this is NOT what was agreed with me. To date, I have been asking the to advise when will they come and sort if out, and I just get told they are "so busy" and they will come back to me. One would think that a company that is apparently so busy, would prioritize a customer with a major issue, substandard material and installation? It seems they are not interested in fixing their substandard workmanship and quality of materials. I did not choose the "cheapest" price and researched companies accordingly. I am extremely disappointed with this company, the quality of the materials used as well as the installation. I have been trying to be very patient with them, but at this stage, my safety and security is at risk - as this is on a smallholding, including the safety and security of my dogs. For all wall that cost R35 000 to install - and I still want an additional 50m to be completed to cover the entire 100m fence line. I have no other option but to list my review, hoping that this company will realise the seriousness of this as well as the urgency.