AS
Arnel S
Active since Sep 2012
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Substandard Quality, Installation and After Sales Service
I had a 50m precast wall installed in May 2025 by Allout Precast Walling. My requirements was very clear - I need a wall that is strong, good quality and installed professionally as my neighbour has an electric fence and dogs that is a risk to both the security and wellbeing of my dogs. I asked them to ensure that the fence is deep enough, so that no dog can dig a hole underneath. I also asked for a slab at the bottom to allow for any water flow to go through - initially the slab looked very "cheap" and not strong at all, but was assured by the company that this will "strengthen" with time and that because its concrete, is good quality. The installation was done over 2 days and initially, the wall looked like it was of good quality and professionally installed. After a few weeks, i noticed some of the concrete in between the spaces of the poles and the slabs falling off, but the wall was still relatively sturdy. However, after a few months, the slabs started to crack and the wall became less "sturdy" - allowing movement when only gently pressed against. Over a period of weeks, more cracks in the slabs and after rain, noticed that the fence was not installed deep enough - not close to my specifications and requirements. Then in Dec, a major rain and hail storm hit and although I was assured by the company that the wall was good quality, the entire wall started buckling, and more panels cracking and the bottom piece to allow water through, completely shattered! The entire wall is currently loose with numerous panels cracked. I contacted the company for an inspection and to come and fix it, because this is less than 7 months after installation and the wall is already deteriorating. I was promised that they will redo the entire wall, ensure that its installed deep enough and replace all the broken slabs. On the day, the site manager told me they were only going to replace the cracked slabs - this is NOT what was agreed with me. To date, I have been asking the to advise when will they come and sort if out, and I just get told they are "so busy" and they will come back to me. One would think that a company that is apparently so busy, would prioritize a customer with a major issue, substandard material and installation? It seems they are not interested in fixing their substandard workmanship and quality of materials. I did not choose the "cheapest" price and researched companies accordingly. I am extremely disappointed with this company, the quality of the materials used as well as the installation. I have been trying to be very patient with them, but at this stage, my safety and security is at risk - as this is on a smallholding, including the safety and security of my dogs. For all wall that cost R35 000 to install - and I still want an additional 50m to be completed to cover the entire 100m fence line. I have no other option but to list my review, hoping that this company will realise the seriousness of this as well as the urgency.
0 replies
11 months ago
SHOCKING, NON EXISTENT CUSTOMER SERVICE
I contacted Heat King to ask them to help me with an indoor fireplace that is not working properly. They send me a quote for R1750 that includes a "service". I speak to the consultant and ask them if they can also quote me on a repair of the top part of the fireplace. That was not in the quote (even after I was requested to sent them photos). I followed up asking them when they will come through. They take a few days to respond and then gives me a date. We agree on a date - and they dont arrive. I then ask them why did they not come through - and get told that I had to PAY them the quote before they will come to site. Why must I pay for a service upfront? They dont even know if a "fireplace service" is required yet. They have not quoted me on repair of the top part, not the issue I have with the regulator. I tell them that I wont pay them upfront - they will do the work and THEN I will pay them. I then get told - oh we only have time available in a weeks' time. What nonsense is this? Clearly this company does not need work, or customers. They dont provide a proper quote, nor a proper feedback (customer service) and dictate what I should and should not do and when THEY are available. Where is the customer service in that?
0 replies
11 months ago
SERVICE FAILURE
We recently contracted this landscaping company to do our garden services (on a large smallholding). The owner came to view the property and provided me with a quote for a monthly service (1 times per week). As the garden was quite overgrown, the owner advised me that it will take about a month to get the garden, the flower beds and the grass in a good state of repair - and thereafter the maintenance would be easy. They also said they will ensure that the ****s growing on the driveway will be treated with a pet-friendly alternative to harmful chemicals. Month 1 - all good. They came to cut the grass and did a bit of cleanup. Around the 4th visit, they said that its a "lot of work" and they will do one part of the garden one week and the other part the following week. Note - this was not the agreement upfront, but we agreed. Month 2 came ....the grass is cut .....however the actual "cleaning of the flower beds" and "cleaning of the areas around the fencing" and general "****s" in the grass and the ****s on the paving is not attended to. Also note that they committed to a specific day in the week and a specific time - not once did they arrive on time. Month 3 comes - They dont come on week 1 - and when I ask them where they are the manager tells me - "we did not receive payment" ....again, apparently you need to pay for garden services upfront (i.e. before the garden services are actually done). I was not sent an invoice for Month 3, nor any communication that if payment for the month is not done, that they "just wont pitch". Week 2 its raining, they dont arrive. Week 3 I ask them what is going on. I get told that the "garden is too big" and that I need to pay them for the month. I advise that I will be happy to pay for the remaining 2 weeks of the month, and that they will then owe me a week (as they did not arrive due to rain). As I am desperate to get my garden sorted (this is now 3 weeks, in the rainy season of NO maintenance and its starting to look like an overgrown forest), I ask that if i pay them R1000 extra per month, if they will "do a better job". The owner agrees. Then he tells me that I can pay him the "new" amount (with the R1000 increase) pro-rata for Month 3! I tell him that I am prepared to pay the additional R1000 the following month, but that they still need to do the work (as per the contract and the agreed rate) for THAT month first + the week they missed. What happens next? I just dont hear from them again. They just dont arrive. Oh and he also took a lawnmower from me that was not working, saying that he will get a quote to have it repaired ....I have not seen a quote, nor the lawnmower. I will definitely NOT recommend this company. How can you provide a quote, contract a service and then change your mind later? How can you just 'not pitch" without any communication and then tell me (the customer) that I need to pay more for a service I already contracted? I have never neglected to pay for services - yet I am being treated like a ********. What happened to - first do the work, then get paid. I mean, I dont get my salary at the beginning of the month - I first have to work before I get paid.
0 replies
11 months ago
SERVICE FAILURE AND NON DELIVERY
Earlier this year I contacted this company to do a garden clean up for me. They quoted me R12 000, which included 2 trucks to remove the rubble/garden refuse afterwards. During a bad storm I had a large thorn tree fall down, so I needed professionals to clean it up and remove. At first the owner was very communicative and was around on site to instruct the workers. Later that day, when I went to inspect what they have done, I was shocked and horrified! Firstly, the trampled all over my flower beds and damaged any remanence of a garden that was left. Their "clean-up" was substandard as numerous ****s and trees was not cut/tidied up as specified. And by 4pm they were not done and only 1 truck came through during the day. When I asked the owner about the "quality" of the work, he tells me that the truck they got was a smaller truck and that the original truck broke down. This resulted in me needing to pay another R1250 for a 3rd truck to remove the cut down tree and garden rubble. I needed the work to be finished, so I paid the additional R1250 (over and above the R12 000 already paid) - another company that wont start work until you pay them! I then get told that the 3rd truck will return tomorrow. I advised the manager that I am not happy with this and that this is not what we agreed upon, and that what they did in the garden was also not what was promised will be done. What happens next you may ask? I get blocked on Whatsapp ...never to hear from him again. They left a bag of garden refuse and a whole lot of other garden refuse that I had to PAY another company to remove. After a few days I got "refunded" about R800. And that was it! I would never recommend this company - full of promises and no delivery and bad attitude.
0 replies
11 months ago
CUSTOMER SERVICE AND QUALITY FAIL
I recently contracted this company to install aluminum door and window at my house and I must sadly say that I am less than impressed. Firstly I was advised that the "Sales Consultant" will be managing the process from end to end. I had to pay 95% of the total quote upfront before they will ever come to your premises. I find this quite unacceptable that companies insist on paying upfront before any work is done - this leaves the customer with little to NO recourse if the installation was not done right, substandard or of bad quality. I must admit that any future company that I ask, I will not pay anything upfront until the work has been completed, and satisfactory. As I work during the day, they send their "installers" to do the work. They are not briefed properly on what the actual and correct layout should be upfront - which is a concern in itself. It seems that the onus falls on you as the customer to ensure that they install in the correct place, have to supervise them and inspect everything. I am a working professional, so sadly I am not able to "supervise" - that is why i pay a professional company to do the work. The installation was done on a Thursday. Halfway through the installation and between work meetings, I went outside to see the progress and noticed that the door and the window was placed incorrectly (swopped to the incorrect side). I mentioned that to the installer and he almost fainted. I had to rush back to a meeting and said to him I will have to "see" if this configuration will work. That evening when I went to "lock" the sliding door, the lock just fell out. I immediately reported same to the Sales Consultant. The following day I checked the quality of the finishing and noticed that the sealing rubbers were not properly placed. I advised the Sales Consultant of this on the Sunday via Whatsapp. The following week when I ask him when will they sort the issues out - I get advised that I "only had" 48 hours to report of any issues (which apparently counts weekends in as well) and that I signed off the jobcard. They gave me only 2 options: (1) accept the incorrect configuration as is and they will send someone to check the rubbers and lock (2) pay additional R2000+ (including the 5% left from the original quote) upfront and they will come through to make the changes. Now I have an issue with that. Firstly, I am the customer - and they did a shoddy installation of which I am not happy with. I reported it to them and then I get dictated about what they are prepared to resolve. Then the Sales Consultant tells me that IF i reported it within the 48hrs, they would have immediately (note "immediately") sent out the installer to fix it. Its now 7 days later and I am still awaiting the "immediately" to happen. I then agree with them that they can come tomorrow (Friday) to come and fix the mess - stating that I will not pay anything until it has been resolved. When I follow up with them this afternoon, I am told that "sorry you did not confirm the 2 options, and we are already booked for Friday. Needless to say, this company is not interested in customer service. They are not interested in fixing their substandard and incorrect installation - and they dictate when/how they will be available. What has happened to customer service, quality of workmanship? In the end I guess I will just have to fork out the R5000 to pay them more because in this current state I am left with a substandard product, a door that does not lock (security risk for me) and a configuration that I did not want. Note - they sent someone out to measure the area where I specified the configuration. This is a lesson learnt - and I hope others can learn from this - DONT pay upfront, because you will be the only one sitting with the problems afterwards.
53 replies
23 months ago
INFERIOR SERVICE AND QUALITY
I have had the WORST experience with Magnificent Garage Doors. I had 3 garage doors replaced (from roll up doors to Wooden Doors) and the quality and workmanship has been shocking! I am stuck with doors that are migaligned, do not open properly AND they cause significant damage to my garage ceiling that now requires repair and realignment. The motors they use and the way that the garage structure is put together is cheap. There are no safety guides (so if one of the tension wires snap ....who knows the damage it will cause). I asked them to come back and fix the installation and they are not prepared to do it. I chose them initially based on service and response to quote request and I am concerned should any of these motors need a service, I will have further issues. They were also not the cheapest price either.
0 replies
28 months ago
EXCEPTIONAL SERVICE RECEIVED
I had had the most amazing experience with Ooba Homeloans recently and in specific, Christine Taylor who helped me secure a Homeloan. My situation was very complicated and challenging and I have never experienced anyone with so much passion, vigilance, determination, professionalism, efficiency, honesty, integrity and just overall actually "caring" for me as a person. I would recommend Ooba and Christine to anyone wanting a homeloan. They have gone over and above to help me secure my dream home and bond. I can not thank Christine enough for what she has done and meant for me.
129 replies
33 months ago
********* Breeder of Golden Retrievers
We once again have to advise the public to AVOID THIS BREEDER AT ALL COSTS. We have now had over 10 people being "****med" by this breeder. The same "modus operandi" happens with all people and we have been trying our utmost to warn the public NOT TO PAY FOR A PUPPY until you have either visited the puppy or upon collection. What this breeder does: Upon enquiry of the puppy, the first thing you have to do is pay a deposit (R5000 +) before she even talks to you. Then you get sent an invoice and "random" pics of some litter of puppies. The day the pups are born you are asked to pay the full price (anything from R15 000 to R18 000). You are then promised photos and updates - which sometimes follows "as she is apparently too busy" and then "random" pics of puppies follows. When you try to get hold of her she almost never answers messages and IF you are lucky enough to get a response its again of "random" pups - and sometimes the same photos are shared to multiple people. IF you are one of the (many) unlucky ones, you will be told your puppy died of either a snake bite or the latest excuse is parvo. (Please know that when you get parvo on your property as a breeder you can't have any litters for at least 12 - 24 months as parvo is very difficult to eradicate from anything even with vet strength disinfectants). You are then told that you will be moved to the "next" litter which can be anything from 1 month to 12 months and longer (we have had people waiting for over 12 months and moved from litter to litter). She refuses to share any documentation of the health checks of the parents. She apparently regularly travels overseas, or regularly in hospital (reasons for not being able to answer messages or send photos) - which is very strange because how does a breeder have multiple litters on the ground, yet they are not at home to look after the litter? She refuses to pay any money back and if you go the legal route, you will be slapped with a "defamation" letter from her attorney and told you will be refunded within 30 days (by the way as per the CPA anyone must pay a deposit back, even IF they say deposits are non-refundable). Then you wait 30 days for a refund that never comes.....you phone, ask, beg, plead and she just ignores you. By this time, we have been contacted to ask for help - and then if we post anything regarding what happened, we are all slapped with defamation letters from her attorney. She then claims she does not have money, etc. etc. and its an ongoing battle - so much so that some people just "accept" they will never get their money back and try to find puppies from other breeders. This is how this breeder makes money - then she goes on overseas trips, uses the money for her children to go overseas for competitions, imports dogs, goes to shows and clearly pays people to look after her puppies - which in its own is shocking because any reputable breeder will raise their puppies inside their home with 24/7 supervision, love and care. We thought that by exposing this breeder for her ********* breeding practices she will try to improve, stop taking money for puppies not even born yet - but instead she is just churning out litter after litter and could care less about the prospective puppy owners or her own dogs. This breeder has over 25 dogs that she breeds with - this is commercial puppy farming at its worst. She claims we are all "jealous" of her achievements and that is why we are constantly posting on social media about her. Please know that there is absolutely nothing to be "jealous" of and we have no interest in trying to "compete" with this breeder for anything. She is a disgrace to the breed, a disgrace to "breeding" and she causes the experience of getting a lifelong family companion for a family to be a horrible, heartbreaking and devastating experience - when it should be the "best experience ever". Note: All of our claims/statements/comments can be substantiated with evidence. We do not post on "rumors" or "hearsay". Message from yet another victim: "As i write this mail i am devastated. Earlier this year we were referred by someone to Clarasado Goldens with regards to adding a puppy to our family. They had over the years bought 2 retrievers from them, so we didn’t even flinch when it came to check up on them. We’ve literally just been taken by Dorette for 15K and another R2500 “flight travel fee”, we have had the worst experience and was told yesterday our so-called puppy died of parvo and the person looking after them forgot to tell her, very convenient. My boyfriend even flew to Cape Town to go choose our pup. I can't believe we were so stupid and trusted her because other people we knew received theirs and was happy. She sent us 1 photo when they were born with voice notes on how beautiful they are then we had to ask over and over for an update and kept saying she was busy she would send later and we literally begged and begged for info and got every excuse under the sun, First she was away, then out the country, then in JHB and it just went on and on. The alarm went off properly when we asked for the flight details last week and she just did not respond, The woman never answers her phone. When we went on FB and started searching we were horrified in what we saw." We have tried to work with this breeder, asked her to stop her ********* breeding practices, but she refuses to take any advice or guidance. The only way to protect the public is to post warning messages to avoid breeders who ask for money upfront. We have unconfirmed reports that this breeder is planning to leave the country - which does set of further alarm bells. BREEDER STATS: 32 Breeding females from 2014 to 2023 89 Litters from 2014 to 2023 674 Puppies registered to date (this excludes litters born after Feb 23) as she only registers litters 6 - 12 months after birth on average. CLARASADO E.PEBBLES = 10 litters CLARASADO E.SANDY = 9 litters Other females - 5 litters (registered) due to KUSA dispensations that was implemented from 2018.
0 replies
37 months ago
Kanopi / Tusk Explorer - Quality and Bad Service
I bought a canopy in Feb 23 - R25 900. The workmanship and quality of the canopy is substandard. Been contacting them - Chris/Francois and the owner and they just been ignoring my messages. I asked for return of canopy and full refund - its been over a week now - they read my messages but ignore. Their service and attitudes are also not great - definitely not being treated like a customer. The company changed their name from Kanopi to Tusk Explorer. I thought I was getting a quality made canopy and had promises from Francois that they will replace the windows that had damage on from manufacturing and trying to put in bars - I did not ask him to put it in writing as we agreed verbally - now I am stuck with a sub-standard canopy with lots of bad issues, leaking when it rains.
0 replies
40 months ago
**TRAUMATISING MOVE EXPERIENCE**
I have used many other removing companies with horrendous problems and damage. Thought I will try A2B removals as initially their quote was reasonable (not the cheapest), the lady Tshifhiwa was excellent and quick with her feedback, quote and responses. I arranged the move 2 months beforehand to make sure everything is understood and planned. Come moving day they arrive.....give them clear instructions of what to pack, what NOT to pack. I leave for new property & when I return they are done, says truck is full. Asked them what about the items in Storage Unit- advise they will fetch after first load. Guys rush off to new property, taking out a few trees in the process. On arrival at property, ask them to please drive slowly as there are trees in the way - they ignore me and drive their 3 ton truck at the speed of a race car, breaking 5 trees and branches. Then they offload the goods. Breaking my couch foot, breaking rollers off plastic containers, stack boxes and crates as fast as they can (with smaller crates on bottom). Broke a wooden chair backrest straight off, sc****s my newly Coricraft couch on the bottom (tears in the material). The items they packed was just thrown in black bags (breakables together with steel items). To make it worse, they missed a lot of stuff on old property they were suppose to collect (after I did give clear instructions of what they should take). So after unpacking first load, rushes off to go fetch the missing items and storage items, breaking a few more trees branches. When they eventually arrive with the final load, again another 2 trees receives the brunt of their bad attitudes and haste. They offload - ONLY to see they did not collect the items they were suppose to - they collected everything i told them NOT to. Then I get the owner Elias on my case to PAY PAY PAY before they leave and amount must clear in bank account immediately. I also asked what happened to the cleaners that I asked for (the old property) that was included in quote - and no one seems to know. I raise the attitude of the drivers with the manager - apparently that just made it worse, cause the damage escalated to further broken mirrors, torn bags, items being thrown on a pile and then ignoring my requests and finally rushing off again, breaking the final 2 trees in the process, leaving a path of broken pieces of furniture, mirrors, branches, trees, flowers and leaves in their path. After I messaged the owners telling him about all the damage - no apology, no "refund" or reduction of the moving price. So paid them their R6000 (and this quote was R2000 more expensive than others) and they came recommended. It seems the manager was not interested in constructive criticism, did not speak to his employees to change their negative, rude attitude towards me - after all, i am a PAYING client, PAYING for a service (accepting the risk that damage CAN occur) but in the 30+ moves I have done in the past 20 years, I have NEVER had so much damage and such bad service from any moving company ever. The damage I have cant even be quantified because how do i get a replacement foot for a Coricraft couch? how do i quantify broken plastic containers, broken items and mirrors. Everyone wants a JOB (me too) and everyone wants to be successful in business and these companies can make so much more money if they hire more responsible, trained people that does not treat customers badly.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
9 (64.28571428571429%)