PA
Premium Aluminium
Unclaimed Business
PA
Premium Aluminium
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Frequently Asked Questions About Premium Aluminium
Premium Aluminium has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Premium Aluminium across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Arnel S
1 reviews | Active since Jan 2020
15 May 2025, 15:41
CUSTOMER SERVICE AND QUALITY FAIL
I recently contracted this company to install aluminum door and window at my house and I must sadly say that I am less than impressed. Firstly I was advised that the "Sales Consultant" will be managing the process from end to end. I had to pay 95% of the total quote upfront before they will ever come to your premises. I find this quite unacceptable that companies insist on paying upfront before any work is done - this leaves the customer with little to NO recourse if the installation was not done right, substandard or of bad quality. I must admit that any future company that I ask, I will not pay anything upfront until the work has been completed, and satisfactory. As I work during the day, they send their "installers" to do the work. They are not briefed properly on what the actual and correct layout should be upfront - which is a concern in itself. It seems that the onus falls on you as the customer to ensure that they install in the correct place, have to supervise them and inspect everything. I am a working professional, so sadly I am not able to "supervise" - that is why i pay a professional company to do the work. The installation was done on a Thursday. Halfway through the installation and between work meetings, I went outside to see the progress and noticed that the door and the window was placed incorrectly (swopped to the incorrect side). I mentioned that to the installer and he almost fainted. I had to rush back to a meeting and said to him I will have to "see" if this configuration will work. That evening when I went to "lock" the sliding door, the lock just fell out. I immediately reported same to the Sales Consultant. The following day I checked the quality of the finishing and noticed that the sealing rubbers were not properly placed. I advised the Sales Consultant of this on the Sunday via Whatsapp. The following week when I ask him when will they sort the issues out - I get advised that I "only had" 48 hours to report of any issues (which apparently counts weekends in as well) and that I signed off the jobcard. They gave me only 2 options: (1) accept the incorrect configuration as is and they will send someone to check the rubbers and lock (2) pay additional R2000+ (including the 5% left from the original quote) upfront and they will come through to make the changes. Now I have an issue with that. Firstly, I am the customer - and they did a shoddy installation of which I am not happy with. I reported it to them and then I get dictated about what they are prepared to resolve. Then the Sales Consultant tells me that IF i reported it within the 48hrs, they would have immediately (note "immediately") sent out the installer to fix it. Its now 7 days later and I am still awaiting the "immediately" to happen. I then agree with them that they can come tomorrow (Friday) to come and fix the mess - stating that I will not pay anything until it has been resolved. When I follow up with them this afternoon, I am told that "sorry you did not confirm the 2 options, and we are already booked for Friday. Needless to say, this company is not interested in customer service. They are not interested in fixing their substandard and incorrect installation - and they dictate when/how they will be available. What has happened to customer service, quality of workmanship? In the end I guess I will just have to fork out the R5000 to pay them more because in this current state I am left with a substandard product, a door that does not lock (security risk for me) and a configuration that I did not want. Note - they sent someone out to measure the area where I specified the configuration. This is a lesson learnt - and I hope others can learn from this - DONT pay upfront, because you will be the only one sitting with the problems afterwards.
Helpful (0)
|Replies (0)AS
Arnel S
1 reviews | Active since Jan 2020
15 May 2025, 15:41
CUSTOMER SERVICE AND QUALITY FAIL
I recently contracted this company to install aluminum door and window at my house and I must sadly say that I am less than impressed. Firstly I was advised that the "Sales Consultant" will be managing the process from end to end. I had to pay 95% of the total quote upfront before they will ever come to your premises. I find this quite unacceptable that companies insist on paying upfront before any work is done - this leaves the customer with little to NO recourse if the installation was not done right, substandard or of bad quality. I must admit that any future company that I ask, I will not pay anything upfront until the work has been completed, and satisfactory. As I work during the day, they send their "installers" to do the work. They are not briefed properly on what the actual and correct layout should be upfront - which is a concern in itself. It seems that the onus falls on you as the customer to ensure that they install in the correct place, have to supervise them and inspect everything. I am a working professional, so sadly I am not able to "supervise" - that is why i pay a professional company to do the work. The installation was done on a Thursday. Halfway through the installation and between work meetings, I went outside to see the progress and noticed that the door and the window was placed incorrectly (swopped to the incorrect side). I mentioned that to the installer and he almost fainted. I had to rush back to a meeting and said to him I will have to "see" if this configuration will work. That evening when I went to "lock" the sliding door, the lock just fell out. I immediately reported same to the Sales Consultant. The following day I checked the quality of the finishing and noticed that the sealing rubbers were not properly placed. I advised the Sales Consultant of this on the Sunday via Whatsapp. The following week when I ask him when will they sort the issues out - I get advised that I "only had" 48 hours to report of any issues (which apparently counts weekends in as well) and that I signed off the jobcard. They gave me only 2 options: (1) accept the incorrect configuration as is and they will send someone to check the rubbers and lock (2) pay additional R2000+ (including the 5% left from the original quote) upfront and they will come through to make the changes. Now I have an issue with that. Firstly, I am the customer - and they did a shoddy installation of which I am not happy with. I reported it to them and then I get dictated about what they are prepared to resolve. Then the Sales Consultant tells me that IF i reported it within the 48hrs, they would have immediately (note "immediately") sent out the installer to fix it. Its now 7 days later and I am still awaiting the "immediately" to happen. I then agree with them that they can come tomorrow (Friday) to come and fix the mess - stating that I will not pay anything until it has been resolved. When I follow up with them this afternoon, I am told that "sorry you did not confirm the 2 options, and we are already booked for Friday. Needless to say, this company is not interested in customer service. They are not interested in fixing their substandard and incorrect installation - and they dictate when/how they will be available. What has happened to customer service, quality of workmanship? In the end I guess I will just have to fork out the R5000 to pay them more because in this current state I am left with a substandard product, a door that does not lock (security risk for me) and a configuration that I did not want. Note - they sent someone out to measure the area where I specified the configuration. This is a lesson learnt - and I hope others can learn from this - DONT pay upfront, because you will be the only one sitting with the problems afterwards.
0
Replies (0)R
Raesibe
1 reviews | Active since Jan 2020
25 Nov 2023, 21:39
Folding doors
Their work quality and customer service are the best. I will recommend them at anytime. They installed folding doors for me and I was happy with their work. They returned to assist me with rain water that was coming in through the folding doors. Their installers cleans up when they are done and their work is the best.
Helpful (0)
|Replies (0)R
Raesibe
1 reviews | Active since Jan 2020
25 Nov 2023, 21:39
Folding doors
Their work quality and customer service are the best. I will recommend them at anytime. They installed folding doors for me and I was happy with their work. They returned to assist me with rain water that was coming in through the folding doors. Their installers cleans up when they are done and their work is the best.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 May 2022, 10:34
Excellent service - most highly recommended
What a pleasure dealing with such a professional business. Comparitive quotes, excellent communication from the sales and installation departments and top class window frames installed with minimum fuss. Would highly recommend to anyone looking for a business to assist in the installation of these.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 May 2022, 10:34
Excellent service - most highly recommended
What a pleasure dealing with such a professional business. Comparitive quotes, excellent communication from the sales and installation departments and top class window frames installed with minimum fuss. Would highly recommend to anyone looking for a business to assist in the installation of these.
0
Replies (0)