poor service not taking clients serious

Now want convince me to take it the car bank so i don't want the car anymore they about gaining money not clients they fight them self when i was the to tell them i don't want this car anymore and it seemes the didn't service the when i take it cause i told them the car coolant so coolant is water pump the say i have to take the car to mechanic with warranty so when i get there the call warranty to claim so the warranty want the when the last service date they didn't know so they the car so i took the car go home with it cause she wanting the respond to them to replace the water pump so the car were not working for ten days so had to took it to pretoria again so i left the car to them cause i son want the car anymore .i want refund for 3 months cause i pay it for three months the which means the will debit the money again April and they want to write letter for budget to tell them im no longer using the car cause i cancel insurance so they want to refund me the that they take it this months so ALM Angry louw motor they told me they will not write the letter and was spoke with peter libisi