Selling damage goods and do not want to replace it.

On the 14/07/2020 my father bought a Empire Lounge Suite. On the 20/07/2020 Rinaan Swart 065 310 3904 & Derick Snyders Haswell has Ermelo Bedding and Lounge - Was notify there was a problem with the set. Still waiting and we do understand the, Covid- problem and lock down, but today my father received a call from Simone that said it was not reported and it was His fault. Please advise. me!!!!! Do LA-Z-Boy discriminated against white people, Problem was reported!!!!!!!!! Can the CEO of the company please get back to us. THis is now since 20/07/2022