Dishonest and Aggressive Experience

I am writing this to inform people of how this company treat people.

My turbo on my car was noisy and we decided to replace it. We purchased a Garrett turbo from Andy at Alpine Turbo. My husband installed it on the Saturday and immediately noticed that the turbo is not working. He contacted Andy who informed him that it is impossible and that he never had a turbo not work before in his 11 years. He insisted that my husband installed it incorrectly. I just want to add that my husband is a qualified VW Motor Vehicle Technician with 16 years experience working at VW and the last 5 years working at a technical training center teaching apprentices to become motor vehicle technicians.

To make a very long story short, after numerous ups and downs with Andy and being messed around all over the show, Andy still refused to replace the turbo. We then booked my my car in at a VW dealership. They tested everything and confirmed that the turbo is not working. VW contacted Andy to inform him and yet Andy still refused to replace it. He even got aggressive with my husband and his boss when they went through to Andy's workshop.

We spoke to our lawyer friends and they suggested that we take Alpine Turbo CC to the SCC. The SCC requires you to first request a refund and if they refuse, then we can go ahead with the claim against them. I emailed Andy and after numerous emails between us where he insulted my husband and still made every excuse on earth to say that it is the turbo, he eventually agreed to refund us.

When he agreed, we purchased a new Garrett Turbo from another company and installed it. It worked immediately. Just to add that the new company charged us R1 500 less than Alpine Turbo CC charged us. I emailed Andy to let him know that I will return the turbo on the Monday. When I arrives Andy was not there and I dealt with Dominique.

Dominique first acted like she had no idea who I am and actually asked me what I am doing in their shop. I told her that I am there to return the faulty turbo and to get my refund. She asked me why I thought that I would get a refund from them. I told her that Andy wrote me an email and agreed to refund me. She said that Andy would NEVER agree to refund ANYONE (I think this says it all). She said that I am a liar and that I am throwing lies at her.

Long story short. She screamed at me to leave, threw the turbo out the door and then me. She even came down to my car afterwards and banged on my window.

Before purchasing anything from them. Please read the various Google reviews of Andy. There are much better places out there. They don't deserve anyone's business.