Poor Service from Gauteng Electrical Solutions t/a Alumni Prepaid .

I have pre-paid electricity in my house for years now and never had any problems with the buying of electricity , our townhouse complex was serviced by Protea metering and we never had any problems , a year or so ago our service provider was changed from Protea metering to Gauteng Electrical Solutions t/a Alumni Pre paids and ever since this happened we had endless problems , at first the meters had to be carried over and this resulted in a meter number change where someone came out to our house to change meter settings , this was done and I could not buy electricity as the meter was not registered ? , they had to send out the same person to redo what was needed and after a 3rd time it was sorted and the electricity tokens was accepted . On 1st May I bought electricity at Wingtip Checkers Pretoria and the token did not work , I contacted Alumni pre paids ( ********** 340 , ********** 802 ) who blamed Checkers for the mistake , I went back to Checkers who showed me that they cannot make a mistake as they only load the meter number and it automatically give them the address and all this was correct , I again spoke to Alumni who said they will investigate and come back to me , needless to say no one ever comes back to me ( I have all calls , WhatsApp’s and E-mails as proof ) , I eventually received a call from Alumni pre-paid’s director who agreed that the problem was on their side as the SGC number ( not sure what that is ) is wrong on their side and the pre-paid money was send to Protea metering and they cannot give me electricity as the meter is no longer registered with them , I was told that I should wait until 1st June and they will refund me or give me a token for the electricity , I waited until 1st June and nothing was done , I again started to phone , mail and WhatsApp and again I was told that they will get back to me but never does , I again followed up today and I was told that they will not refund me until the other service provider refund them . It is now 2 months later and no electricity , I do not understand why I should wait as this was a mistake from their side , I have laid out the money and must now wait until they sort out their mistake , I get no feedback and must keep on phoning or sending mails or WhatsApp . Other then paying for electricity I don’t have It also cost me money to phone and/or WhatsApp or mail . If anyone or any security complex consider a prepaid service provider .....................................