AM
Alumni Meters
Unclaimed Business
AM
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Jeane H
1 reviews | Active since Jan 2020
5 Jan 2022, 05:42
Daylight robbery with service fees
Maybe someone can assist me please? Ekhwesi municipality is asking me rediculous service fees for PREPAID electricity and PREPAID water. Within 3 months the service fees are above R3500, and no tax invoice or a service has been delivered to me. If I ask what is the service fee for, no one can give me an answer. So I pay double for water, as the service fee to buy water only monthly is R373.70 excluding the water which is another R400. Thus, my water costs me monthly R800. The electricity is the worst.... Service fees above R500 monthly for electricity
Helpful (0)
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Jeane H
1 reviews | Active since Jan 2020
5 Jan 2022, 05:42
Daylight robbery with service fees
Maybe someone can assist me please? Ekhwesi municipality is asking me rediculous service fees for PREPAID electricity and PREPAID water. Within 3 months the service fees are above R3500, and no tax invoice or a service has been delivered to me. If I ask what is the service fee for, no one can give me an answer. So I pay double for water, as the service fee to buy water only monthly is R373.70 excluding the water which is another R400. Thus, my water costs me monthly R800. The electricity is the worst.... Service fees above R500 monthly for electricity
0
Replies (0)JE
Julene E
1 reviews | Active since Jan 2020
15 Sept 2020, 11:09
Fraudulent activities and 0 customer service
Worst service ever not to mention fraudulent activity. Staff do not respond to communication at all and when you are able to get hold of them or they return a message they are rude and unprofessional. The company failed to pay Tshwane during May/June and I have been calling/mailing en messaging for months now with no assistance. The "director" then phoned me and advised that they would recon the file and make payments by the 10th of September and they would improve the way I buy tokens. This has also not happened - no feedback and no help up to date since May. Phoned today and were told staff I sent mails to no longer work there although I received an email read receipt from the staff member today, I was also told the office is closed for the week due to complications and no one is available to help me.
Helpful (0)
|Replies (0)JE
Julene E
1 reviews | Active since Jan 2020
15 Sept 2020, 11:09
Fraudulent activities and 0 customer service
Worst service ever not to mention fraudulent activity. Staff do not respond to communication at all and when you are able to get hold of them or they return a message they are rude and unprofessional. The company failed to pay Tshwane during May/June and I have been calling/mailing en messaging for months now with no assistance. The "director" then phoned me and advised that they would recon the file and make payments by the 10th of September and they would improve the way I buy tokens. This has also not happened - no feedback and no help up to date since May. Phoned today and were told staff I sent mails to no longer work there although I received an email read receipt from the staff member today, I was also told the office is closed for the week due to complications and no one is available to help me.
0
Replies (0)JE
Jacques E
1 reviews | Active since Jan 2020
2 Jul 2018, 05:41
Poor Service from Gauteng Electrical Solutions t/a Alumni Prepaid .
I have pre-paid electricity in my house for years now and never had any problems with the buying of electricity , our townhouse complex was serviced by Protea metering and we never had any problems , a year or so ago our service provider was changed from Protea metering to Gauteng Electrical Solutions t/a Alumni Pre paids and ever since this happened we had endless problems , at first the meters had to be carried over and this resulted in a meter number change where someone came out to our house to change meter settings , this was done and I could not buy electricity as the meter was not registered ? , they had to send out the same person to redo what was needed and after a 3rd time it was sorted and the electricity tokens was accepted . On 1st May I bought electricity at Wingtip Checkers Pretoria and the token did not work , I contacted Alumni pre paids ( ********** 340 , ********** 802 ) who blamed Checkers for the mistake , I went back to Checkers who showed me that they cannot make a mistake as they only load the meter number and it automatically give them the address and all this was correct , I again spoke to Alumni who said they will investigate and come back to me , needless to say no one ever comes back to me ( I have all calls , WhatsApp’s and E-mails as proof ) , I eventually received a call from Alumni pre-paid’s director who agreed that the problem was on their side as the SGC number ( not sure what that is ) is wrong on their side and the pre-paid money was send to Protea metering and they cannot give me electricity as the meter is no longer registered with them , I was told that I should wait until 1st June and they will refund me or give me a token for the electricity , I waited until 1st June and nothing was done , I again started to phone , mail and WhatsApp and again I was told that they will get back to me but never does , I again followed up today and I was told that they will not refund me until the other service provider refund them . It is now 2 months later and no electricity , I do not understand why I should wait as this was a mistake from their side , I have laid out the money and must now wait until they sort out their mistake , I get no feedback and must keep on phoning or sending mails or WhatsApp . Other then paying for electricity I don’t have It also cost me money to phone and/or WhatsApp or mail . If anyone or any security complex consider a prepaid service provider .....................................
Helpful (0)
|Replies (0)JE
Jacques E
1 reviews | Active since Jan 2020
2 Jul 2018, 05:41
Poor Service from Gauteng Electrical Solutions t/a Alumni Prepaid .
I have pre-paid electricity in my house for years now and never had any problems with the buying of electricity , our townhouse complex was serviced by Protea metering and we never had any problems , a year or so ago our service provider was changed from Protea metering to Gauteng Electrical Solutions t/a Alumni Pre paids and ever since this happened we had endless problems , at first the meters had to be carried over and this resulted in a meter number change where someone came out to our house to change meter settings , this was done and I could not buy electricity as the meter was not registered ? , they had to send out the same person to redo what was needed and after a 3rd time it was sorted and the electricity tokens was accepted . On 1st May I bought electricity at Wingtip Checkers Pretoria and the token did not work , I contacted Alumni pre paids ( ********** 340 , ********** 802 ) who blamed Checkers for the mistake , I went back to Checkers who showed me that they cannot make a mistake as they only load the meter number and it automatically give them the address and all this was correct , I again spoke to Alumni who said they will investigate and come back to me , needless to say no one ever comes back to me ( I have all calls , WhatsApp’s and E-mails as proof ) , I eventually received a call from Alumni pre-paid’s director who agreed that the problem was on their side as the SGC number ( not sure what that is ) is wrong on their side and the pre-paid money was send to Protea metering and they cannot give me electricity as the meter is no longer registered with them , I was told that I should wait until 1st June and they will refund me or give me a token for the electricity , I waited until 1st June and nothing was done , I again started to phone , mail and WhatsApp and again I was told that they will get back to me but never does , I again followed up today and I was told that they will not refund me until the other service provider refund them . It is now 2 months later and no electricity , I do not understand why I should wait as this was a mistake from their side , I have laid out the money and must now wait until they sort out their mistake , I get no feedback and must keep on phoning or sending mails or WhatsApp . Other then paying for electricity I don’t have It also cost me money to phone and/or WhatsApp or mail . If anyone or any security complex consider a prepaid service provider .....................................
0
Replies (0)MB
Mavis B
1 reviews | Active since Jan 2020
11 Apr 2018, 08:05
INCORRECT WATER BILLING
My name is Mavis,Staying at Unit B514.I have a problem with Alumni prepaids whom are taking water meter readings at our flat.I stayed there for 5 years and had no problem with my water account as i pay it every month.Yesterday the 10.04.2018 i received a letter stating that my water account is in arrears with R 1204.87. The average payment that i have been paying all this years is not more that R 400 now all of the sudden i have to pay R 1200? I called the company and spoke to Sandra,she cant give me straight answer as to what is going on with my account.In march my statement was R 253.54 and i paid R 155.00 on the 4th of April and R 100 on the 6th but only R 155 is reflecting on the statement. They better fix this issues because i cannot pay for what i don't know.Somewhere somehow there is a person who is not doing his/her job.
Helpful (0)
|Replies (0)MB
Mavis B
1 reviews | Active since Jan 2020
11 Apr 2018, 08:05
INCORRECT WATER BILLING
My name is Mavis,Staying at Unit B514.I have a problem with Alumni prepaids whom are taking water meter readings at our flat.I stayed there for 5 years and had no problem with my water account as i pay it every month.Yesterday the 10.04.2018 i received a letter stating that my water account is in arrears with R 1204.87. The average payment that i have been paying all this years is not more that R 400 now all of the sudden i have to pay R 1200? I called the company and spoke to Sandra,she cant give me straight answer as to what is going on with my account.In march my statement was R 253.54 and i paid R 155.00 on the 4th of April and R 100 on the 6th but only R 155 is reflecting on the statement. They better fix this issues because i cannot pay for what i don't know.Somewhere somehow there is a person who is not doing his/her job.
0
Replies (0)