AlwaysOn is AlwaysOFF

I’ve purchased a prepaid voucher card that does not load. After contacting their customer service via phone and mail, this matter is still unresolved. Not the first time this has happened but after a week still no response from their end. In the beginning this was a good service for mobile warriors but now it’s pathetic in terms of service and delivery. Retailers who stock these cards should warn customers that even after 24 hrs cards do not reflect on AlwaysON system. This was my last purchase from this provider.